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- •Recent positive feedback focuses on attentive clinical care, including a cat treated after being hit by a car, with Walter and the nursing team credited with exceptional care. - Dental treatment is another strong theme, with one owner describing multiple tooth extractions, thorough checks, and very good follow-up communication. - End-of-life support is described as kind and respectful, with owners saying they were not rushed and were given time and space.
Our Score (53/100)
Walton Lodge Veterinary Group Ltd is a long-established veterinary group in Bishops Stortford and is part of IVC Evidensia. The practice states that it offers 24-hour emergency care across six surgeries, along with a Pet Health Club® Plus plan that includes consultations. Recent feedback highlights friendly, supportive care, clear explanations, and a good approach with nervous pets, alongside some mixed comments about cost.
Vets4Pets Waltham Abbey is part of the Vets4Pets network in Waltham Abbey, Essex. The clinic lists in-house diagnostics including a laboratory, digital X-ray and ultrasound, along with a hospital ward, isolation unit and operating theatre, so it is set up for more than routine consultations alone. When the practice is closed, out-of-hours emergency care is handled through Vets4Pets Romford.
- •One recent reviewer described the clinic as “excellent in every way.”
- •Repeated feedback praises the friendly person organising appointments, with comments about being greeted “like a friend.”
- •The same reviews also highlight the warm way dogs are treated, including staff making a fuss of them.
- •Recent written feedback is strongly positive, with owners repeatedly describing the team as friendly, caring, thorough and efficient. - Emergency and urgent-care experiences stand out: reviewers mention being seen quickly, fast diagnosis, clear explanations, and decisive action in critical situations. - Customer service is a recurring theme, including support with insurance paperwork, attentive reception help, and easy online booking.
Benfleet Veterinary Surgery in Benfleet describes itself as an independently owned RCVS Approved Surgery. The practice has an on-site laparoscopy (keyhole) suite, and reviews continue to highlight keyhole spays, orthopaedic work and other surgical care. Recent feedback is consistently positive, with owners often praising the team’s communication, reassurance and value.
RSPCA Essex Mid & North Branch is a charity-run RSPCA branch in Chelmsford. Owner feedback points to routine veterinary care and surgery, alongside pet adoption through the charity and ongoing care for adopted animals. Reviews often describe kind handling and supportive care, though a small number raise concerns about appointment access and vet availability.
- •Recent reviewers frequently mention kindness, patience and a genuinely caring manner, both for pets and for owners. - A common theme is unrushed appointments and good handling of nervous animals, with one owner highlighting a cat having blood taken without sedation because the vet took time. - Owners also praise communication and aftercare, including updates during treatment for an ongoing paw problem.
Wylie Wellness Centre in Brentwood offers general veterinary care, vaccinations, nurse clinics, emergency appointments, a wellness plan and raw food sales. Recent feedback is largely very positive, with repeated praise for calm handling of nervous dogs, friendly staff and the clean waiting areas, including the sensory/enrichment room. Experiences of the Total Care Plan are mixed: some owners describe prompt treatment and strong cover, while one detailed review raised concerns about enrolment rules and communication.
- •Emergency care is a clear strength: recent reviewers describe being seen quickly in urgent cases and feeling reassured that treatment was handled safely and without unnecessary extras. - Rabbit owners are especially positive: several reviews describe the team as “rabbit savvy,” with praise for knowledgeable advice, compassionate handling, and phone support. - General staff manner is often praised: reviewers frequently mention friendly communication and feeling supported, including one account of follow-up calls, a keepsake, and a handwritten condolence card after pet loss.