Bishops Stortford Vets4Pets Ltd – Vets in Bishops Stortford
Clinic Overview
Bishops Stortford Vets4Pets Ltd is part of the Vets4Pets group and is described on its website as a locally owned practice. Based on the website, it’s set up for routine healthcare plus a range of surgical and diagnostic work, with an in-house laboratory, operating theatre and digital imaging (including dental X‑ray). In the latest reviews available to us, owners most often describe clear explanations during appointments (including time taken during puppy vaccinations/health checks) and supportive end‑of‑life care; one reviewer also reports surgery that came in under the quoted price. A minority of reviews report a poor phone experience when asking for advice about flea treatment for a very young kitten.
Services
From the practice website, services and facilities include
- •Diagnostics on site: in‑house laboratory (biochemistry, haematology), blood pressure monitoring, digital X‑ray and dental X‑ray.
- •Surgery: anaesthesia, cruciate surgery, fracture repair, and surgery referrals.
- •Dentistry: dentistry services supported by dental imaging.
- •Preventive/routine care: microchipping, nurse clinics, weight clinic, nutritional advice, prescriptions, and health plans.
- •Hospital facilities: separated dog and cat wards and isolation units; operating theatre.
- •Support services: bereavement support.
- •Emergency/out-of-hours: the website states emergency cover is provided through VetsNow Witham when the practice is closed.
- •Training: listed as a Veterinary Nurse Training facility.
People
Named individuals don’t appear in the clinic data provided, but one review mentions “the surgeon Susanne”, describing her as “lovely and caring” during their pet’s treatment.
Across multiple reviews, owners specifically mention
- •Clear communication and unhurried appointments: a reviewer of puppy vaccinations notes the vet “took her time” and completed a full health check while answering concerns; another describes the vet explaining what she was doing and giving recommendations.
- •Reception experience: reception is described as “amazing” and “friendly and helpful” by several owners, while another reviewer reports a phone call where they felt the interaction ended abruptly (“she hung up”) when seeking advice.
Reviews
4.7 stars from 173 reviews.
- •Surgery and costs: one owner sought multiple quotes for their dog’s operation, says this practice was the lowest, and reports the final bill came in cheaper than the quote.
- •End-of-life care: one detailed review describes euthanasia handled “with grace and kindness,” including allowing the dog to have a bag of treats at the time.
- •Explanations and time in consults: owners mention vets explaining what they’re doing, giving recommendations, and not rushing (noted during vaccinations plus a full puppy health check).
- •Customer service at reception: repeatedly described as welcoming and helpful.
- •Conflict/negative experience: a reviewer reports being advised to use flea treatment for a 4‑week‑old kitten, then says the call ended abruptly when asking which product—described as “not very professional.”
Special Services
Animals Treated at Bishops Stortford Vets4Pets Ltd
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – Bishops Stortford Vets4Pets Ltd
Opening Hours
Hours
Reviews for Bishops Stortford Vets4Pets Ltd
Note: Showing the 5 most recent Google reviews out of 173 we track in total. Recent reviews may not be representative of overall sentiment.
Sally Helme
2 months ago
We have tried a number of local vets, all of whom have been wonderful. However, when we needed an operation for our dog, we sought a number of opinions and prices. We hadn't used Vets4Pets before, and their quotation was the lowest. They carried out the surgery and came in cheaper than their quote! But not only this, they were incredibly kind and helpful for us. Two years later, when the time came for the end of life care for our dog, their help, kindness and care was another level. We had a glorious old labrador, who was sadly in a lot of pain, but still lived for any food! She was put down with grace and kindness, but also with her nose in a bag of highly calorific treats, so she was as happy as she could have been. ALL the staff were kind, caring and patient with us. I genuinely feel like they all enjoy their jobs, love our pets (we now have cats) and want to care for the animals we entrust to them. I couldn't be happier with our choice of vet and am grateful to them for the love they have shown to our myriad of pets over the years.
Sally Helme
a week ago
We have tried a number of local vets, all of whom have been wonderful. However, when we needed an operation for our dog, we sought a number of opinions and prices. We hadn't used Vets4Pets before, and their quotation was the lowest. They carried out the surgery and came in cheaper than their quote! But not only this, they were incredibly kind and helpful for us. Two years later, when the time came for the end of life care for our dog, their help, kindness and care was another level. We had a glorious old labrador, who was sadly in a lot of pain, but still lived for any food! She was put down with grace and kindness, but also with her nose in a bag of highly calorific treats, so she was as happy as she could have been. ALL the staff were kind, caring and patient with us. I genuinely feel like they all enjoy their jobs, love our pets (we now have cats) and want to care for the animals we entrust to them. I couldn't be happier with our choice of vet and am grateful to them for the love they have shown to our myriad of pets over the years.
Mike Riggans
5 months ago
Always really helpful, caring and understanding
Kirsty Hart
6 months ago
Gillian Hart
7 months ago
Receptionists friendly and helpful. I find the Vets caring, kind, helpful and put your mind at rest.
Danielle X
8 months ago
Called and asked for advice for a 4 week old kitten infested with fleas they told me flea treatment when there isn’t any for her age I asked what one I could use and she hung up not very professional at all never usually had a problem with vets for pets usually very helpful
Danielle X
6 months ago
Called and asked for advice for a 4 week old kitten infested with fleas they told me flea treatment when there isn’t any for her age I asked what one I could use and she hung up not very professional at all never usually had a problem with vets for pets usually very helpful
Sylvie Coles
7 months ago
I took in my 12 week old puppy for her 2nd lot of inoculations. The vet also gave my puppy a complete health check and explained any concerns I had. What was nice is that the vet just took her time, no hurrying.
Maria Salimova
a year ago
I came with my dog Sally this Saturday, because she was poorly. The customer service at reception was amazing. The vet explained me what she was doing and gave recommendations about my dog. Now Sally feels so much better, so as our family. As she is a family member
Viola Libiakova
a year ago
I am honestly touched how wonderful this practice is. We felt so welcome since the moment we walked in. Complete oppossite to our previous vet. The surgeon Susanne was so lovely and caring. We couldn't be more grateful. You can tell people working here really love animals. Our Otis was leaving with a big smile.
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