Spring Lodge Veterinary Centre

Spring Lodge Veterinary Centre is part of the Spring Lodge Vets veterinary group (a multi-branch practice), rather than a single-standalone clinic. The website promotes a Pet Health Club® Plus plan that includes consultations, and states that out-of-hours cover is provided by Vets Now (with a separate Spring Lodge branch handling bank-holiday emergencies).

From the latest reviews, owners most often describe

• •long-term continuity of care for cats, dogs and rabbits (multiple clients mention 15–16+ years with the practice)
• •strong support around euthanasia and end-of-life appointments (reception and clinical staff specifically mentioned for kindness and compassion)
• •practical, accommodating service (online booking mentioned; one owner reports turning up on the wrong day and being accommodated)
• •some procedures may be referred to a larger branch (one review says surgical procedures require visiting another Spring Lodge branch)

Services

• •Routine veterinary care for cats and dogs (multiple reviews) and rabbits (multiple reviews).
• •End-of-life care/euthanasia support is repeatedly described in reviews (owners describe being supported when “saying goodbye” to pets).
• •Online appointment booking is mentioned in a review.
• •Pet Health Club® Plus (website): consultations included as part of the plan (no further inclusions detailed in the available text).
• •Emergency / out-of-hours arrangements (website): Vets Now provides out-of-hours service; a separate Spring Lodge branch is stated to open for emergencies on bank holidays.
• •Surgery: one review says surgical procedures require attending one of the group’s larger branches.

People

• •Eloise (role not stated, seen in consultations): mentioned by multiple owners for being gentle with pets and for explaining/reassuring owners about concerns (e.g., helping a new dog owner feel “put at rest”).
• •Reception team (unnamed): one owner specifically notes a receptionist being very kind during an end-of-life visit.

Reviews

Google rating: 4.6 stars from 102 reviews. “”

• •Long-term clients describe consistent care across multiple pets (cats, dogs, rabbits) over many years.
• •End-of-life appointments are a recurring topic, with owners describing compassionate handling and emotional support.
• •Practical service details include online booking and staff trying to accommodate mistakes (e.g., arriving on the wrong day).
• •One owner notes that if a pet needs surgery, they may need to attend a larger branch within the same group.