Catley Cross Veterinary Clinic Limited
#2 Vet in Halstead, Essex
Catley Cross Veterinary Clinic Limited – Vets in Halstead
Clinic Overview
Catley Cross Veterinary Clinic Limited is an RCVS-accredited practice (established in 1990) that treats small animals and equines, and is also listed as a veterinary nurse training facility. Recent reviews repeatedly mention a spacious, clean reception designed to keep animals apart, plus clear explanations of treatment and costs (including pet plans). Several owners also describe being accommodated at short notice (including a Saturday appointment for a non-registered client) and supportive handling of reactive dogs. One recent review conflicts with this, describing a more impersonal experience since a “takeover,” including a vaccination-style injection given without any attempt to settle the dog first.
Services
- •Small animal and equine veterinary care (species listed on the clinic website).
- •Preventative care mentioned on the website: vaccinations, neutering, nutrition.
- •Ongoing preventative healthcare plan referenced on the website: Pet Health Club® (details and pricing not provided in the available data).
- •Appointments and case handling mentioned in reviews
- •Support for reactive dogs (owners say the practice is accommodating).
- •Urgent/last-minute booking availability (an owner reports being booked in at short notice on a Saturday despite not being registered).
- •“Emergencies” are mentioned positively by one reviewer, but no specific emergency/out-of-hours arrangement is described in the available information.
People
- •Lynne (role not stated): mentioned as welcoming and as explaining costs and pet plans “thoroughly.”
- •Vets (not named): multiple reviewers highlight detailed explanations of the cause of problems, treatment, aftercare, and costs; one reviewer specifically appreciated not feeling rushed during appointments.
- •Conflicting feedback exists: one reviewer describes a vet administering a monthly injection without first engaging with or calming the dog, and characterises the overall service as impersonal.
Reviews
Google rating: 4.8 stars from 318 reviews. “”
- •Reception environment: described as very clean, warm/welcoming, with “plenty of space” and attempts to keep cats and dogs in separate areas.
- •Communication: repeated mentions of vets explaining the cause of issues, treatment options, aftercare, and costs in detail; one review also notes clear explanations of pet plans.
- •Handling and behaviour: owners mention accommodation for reactive dogs, and that some dogs are calm/excited to visit.
- •Access to appointments: one owner reports being seen last-minute on a Saturday even though they weren’t registered.
- •A notable negative outlier: one long-term client reports a perceived drop in care/connection since a “takeover,” describing a brusque injection appointment and dissatisfaction with the overall service style.
Special Services
Animals Treated at Catley Cross Veterinary Clinic Limited
Animals We Treat
Farm Animals
Opening Hours – Catley Cross Veterinary Clinic Limited
Opening Hours
Hours
Reviews for Catley Cross Veterinary Clinic Limited
Note: Showing the 5 most recent Google reviews out of 318 we track in total. Recent reviews may not be representative of overall sentiment.
Chris Rowell
4 weeks ago
Great staff very clean warm and welcoming plenty of space to keep animals apart in reception
PERI CROKER
2 months ago
Tracy Turner
4 months ago
I have used this practice for the last 12 years and since they have been taken over clearly a company only to make money clearly no care for the pet or the customer I have had the most impersonal service I’ve ever had in the whole time I’ve used Catley cross my dog was due her monthly injection the vet didn’t even fuss my Dog before turning and jabbing her in the scruff of the neck disgusted to say the least.i never complain but the service I have received today by the practice was less than adequate it was disgusting and I will be looking to move vets, I never thought it would come to this after 12 years of being at a practice , no wondering they are going through staff like hot dinners if they treat the staff like they treat the animals disgusting and very disappointing service.very dissatisfied customer to say the least.
Angharad Williams
a month ago
I have used Catley Cross vets for many years and I found them to always be excellent. I never feel rushed during an appointment and they have always shown genuine compassion for my pets. I like the fact that they try to keep separate areas for cats and dogs in the waiting room. All their staff are friendly and helpful. Would highly recommend
Angharad Williams
4 months ago
I have used Catley Cross vets for many years and I found them to always be excellent. I never feel rushed during an appointment and they have always shown genuine compassion for my pets. I like the fact that they try to keep separate areas for cats and dogs in the waiting room. All their staff are friendly and helpful. Would highly recommend
Sara Mitchell
4 months ago
Plenty of parking, very helpful & friendly staff. Vet was very attentive and explained everything in detail. Very compassionate and professional
Julie
2 months ago
Been using this vets for just over a year, staff and ao friendly and helpful, all staff we have dealt with have been excellent. My dog is calm calm and excited to see them all. Highly recommend them.
Corina Vrincianu
2 months ago
Such a lovely practice, made feel at ease and everything from cause, treatment, after care and cost was explained. Never had such service. Lynne was so welcoming, explained costs and pet plans thoroughly. The vet has put me at ease, throughly explained the cause of the problem, treatment, care and after care. Moved here from a less friendly practice and it was the best thing I could do for my dog and me.
Georgina King
3 months ago
Brilliant vets. Very accommodating for reactive dogs. Amazing in emergencies. We moved our vets services to them from a less friendly vets and have never looked back. Easy parking. Nice setting. Very friendly knowledgeable vets - all of them have been great. I couldn't rate them highly enough and have got all my friends and family to use them too.
Craig Goode
5 months ago
Nice big car park, easy access to the building, friendly and helpful staff, happy to book me in last minute on a Saturday even tho I'm not registered with themselves. My dog (frank) was happy to go in and the vet was amazing with him. Will not think twice to go back.
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