Catley Cross Veterinary Clinic Limited

- Many recent reviewers describe the team as friendly, helpful and compassionate, with vets who explain problems, treatment, aftercare and costs in detail. - The clinic environment is often praised for being clean, warm and welcoming, with good space in reception and efforts to keep cats and dogs separate. - Recent service examples include support for reactive dogs, a short-notice Saturday booking, positive emergency care, and calm handling of horses and ponies.

Catley Cross Veterinary Clinic Limited in Halstead, Essex is an IVC Evidensia practice providing small animal and equine veterinary care. The clinic’s website mentions preventative services including vaccinations, neutering, nutrition and the Pet Health Club®. Recent feedback is largely positive, especially for clear communication, friendly staff and a calm, clean reception area, though a small number of reviews raise concerns about pricing, administration and a more impersonal experience.

Services

•Small animal and equine care: the clinic website lists care for small animals and horses, and recent reviews include a positive visit for horses and ponies.
•Preventative care: vaccinations, neutering and nutrition are mentioned on the website, alongside the clinic’s Pet Health Club® preventative healthcare plan.
•Consultations and case handling: reviewers regularly mention vets explaining the cause of a problem, treatment options, aftercare and costs clearly, and some owners say they did not feel rushed during appointments.
•Behavioural and urgent access examples: reviews mention the practice being accommodating with reactive dogs, helping in emergency situations, and offering a last-minute Saturday appointment for a dog that was not registered with the clinic.
•Visit experience: recent feedback highlights a warm, clean reception area, space to keep cats and dogs apart where possible, and easy parking/access.

Pricing

No published pricing information is currently available for this clinic.

People

•Lynne is mentioned positively for being welcoming and for explaining costs and pet plans thoroughly.
•Carrea is praised in a recent review for being calm, patient and understanding with horses and ponies.
•Vets and wider staff team: reviewers often describe the vets as knowledgeable, compassionate and clear in their explanations, with friendly and helpful support from the wider team. A small number of reviews describe a less personal style of care.

Reviews

Google rating: 4.8/5 from 322 reviews.

•Many recent reviewers describe the team as friendly, helpful and compassionate, with vets who explain problems, treatment, aftercare and costs in detail.
•The clinic environment is often praised for being clean, warm and welcoming, with good space in reception and efforts to keep cats and dogs separate.
•Recent service examples include support for reactive dogs, a short-notice Saturday booking, positive emergency care, and calm handling of horses and ponies.
•A smaller number of negative reviews mention rising costs, administrative issues around cancelling a health plan, a long wait for one set of results, and a feeling from some long-standing clients that the service has become more impersonal.

Reviews for Catley Cross Veterinary Clinic Limited

Note: Showing the 10 most recent Google reviews out of 322 we track in total. Recent reviews may not be representative of overall sentiment.

Diana Forrow

1 month ago

Phyllida Hallidie

2 months ago

Excellent service

justdoit SIS

I was registered with Catley Cross for less than a year. In previous years, we had brilliant care from all staff and vets who were so kind and caring when we put our beloved dog, Elsie to sleep after 15 years. However, after the clinic had many changes in staff, the care has gone down dramatically with prices rising. I decided to move to another vets for financial reasons mainly, and cancelled everything needed to do so. I was assured, after paying £60 to cancel the pet health plan, that I was no longer registered in any way. Just days later, I was charged £20.99 (for a small Calico cat) for a full new month of pet plan. This no longer includes consultation fees, and really only covers 3-monthly flee and worming. When contacting the clinic about this, I was given no apology and no assurance of a refund. After contacting them another few times, I received an email saying I’d have to cancel my direct debit with my own bank to ensure they would take no more money from me. Again, no apology or suggestion of help. I went directly to Pet Plan, who apologised profusely and had the refund sorted within minutes. They also told me they would have to cancel the policy, as the clinic had not done so - despite telling me multiple times they had. My grandmother has also left the clinic, after she was charged over £250 to check a possible cyst on her cat and was left waiting almost 2 months for results - despite countless calls to them. This has caused added stress at an already difficult time whilst trying to navigate a death and huge loss in my family. Sadly, this clinic has become far more about money than care and I would not recommend their services to anyone anymore. If I could give zero stars I would. Massive shame as it was once a brilliant clinic with caring and compassionate staff.

Sally Strutt

3 months ago

Carrea came to see our horses and ponies, she was calm, patient and very understanding with them all. Huge thanks to her for her work! 5 *

Chris Rowell

4 months ago

Great staff very clean warm and welcoming plenty of space to keep animals apart in reception

PERI CROKER

5 months ago

Tracy Turner

7 months ago

I have used this practice for the last 12 years and since they have been taken over clearly a company only to make money clearly no care for the pet or the customer I have had the most impersonal service I’ve ever had in the whole time I’ve used Catley cross my dog was due her monthly injection the vet didn’t even fuss my Dog before turning and jabbing her in the scruff of the neck disgusted to say the least.i never complain but the service I have received today by the practice was less than adequate it was disgusting and I will be looking to move vets, I never thought it would come to this after 12 years of being at a practice , no wondering they are going through staff like hot dinners if they treat the staff like they treat the animals disgusting and very disappointing service.very dissatisfied customer to say the least.

Angharad Williams

I have used Catley Cross vets for many years and I found them to always be excellent. I never feel rushed during an appointment and they have always shown genuine compassion for my pets. I like the fact that they try to keep separate areas for cats and dogs in the waiting room. All their staff are friendly and helpful. Would highly recommend

Sara Mitchell

Plenty of parking, very helpful & friendly staff. Vet was very attentive and explained everything in detail. Very compassionate and professional