Southend Victoria Vets4Pets

We visited this vet practice for the first time today with our 19 year old cat Smokey specifically for a second opinion as we was not convinced with our previous vets. We see dr prosper he was very informative gentle and keen to help our boy. We felt Smokey was strongly dismissed at the other vet practice due to being old. Dr prosper took one look in his mouth and see the route of The problem with his teeth despite being Told by another vet practice my cats teeth were fine. They was not he is struggling to eat. Dr prosper took bloods from Smokey and phoned same day with the results. Although there could still be a potential for a cancer diagnosis I feel he really listened to us and didn’t just dismiss my cat because he’s an old cat. We very nearly put our cat to sleep yesterday as had little to no hope. I’m so glad we listened to our guts and got the second opinion, Dr prosper said he is going to do some research and get back to us, I feel he truly is fighting to help our old boy. Thankyou Dr prosper. I would also like to say the lady at reception is so kind caring and compassionate. Completely different experience for us. Really do recommended this vet practice.

⭐ 1 Star I signed up for two Vets4Pets care plans and paid money toward them, but the only service I received was the initial appointment where my dogs were checked. I never collected or received any medication or other products. When I later attended to collect medication, I paid approximately £40 in good faith but was still refused the medication and told I needed to pay another month. One of the plans was then cancelled after missed payments. What began as a much smaller disputed amount later increased significantly and was passed to a debt collection company. I have now formally requested a complete breakdown of the charges, both agreements, cancellation records and proof of anything allegedly supplied. My experience has been extremely disappointing. I paid money, received no medication or products, and was left dealing with an escalated 400 pounds disputed balance. Avoid. Find another care plan provider.

Always a pleasant & a pleasure to be taking my two kittens Harry & Melody to “”Pets at Home” where they were having their first vaccination’s at the weekend. Would really recommend this Vets.

Excellent

I am absolutely devastated writing this. I trusted this practice with my cat’s care as I had used them for many years, and I feel they completely failed her. Over the course of 6 weeks, she was repeatedly misdiagnosed, and her condition was not properly investigated despite ongoing symptoms and clear signs something was seriously wrong. Throughout this time, I felt there was far more focus on suggesting increasingly expensive procedures than on genuinely understanding or resolving her illness. I raised concerns multiple times, but they were dismissed or brushed aside. Looking back, it feels like opportunities to properly diagnose and treat her were missed. What makes this even harder is reviewing the history notes and feeling they do not accurately reflect what was discussed or the severity of her condition at the time. This has only added to my frustration and grief. Today (3 weeks later), at just a year and a half old, I had to make the heartbreaking decision to put her down. I can’t help but feel that better care, more attention, and more honesty could have led to a different outcome. I would strongly urge others to seek a second opinion if something doesn’t feel right or DO NOT USE AT ALL. My experience has left me feeling that this practice prioritises profit over genuine care for animals, and I would not trust them again. I'm still waiting to hear back from them for a complaint that was put in 2 weeks ago when she was still alive... Southchurch Vets4Pets was very honest with us and helped us put her down with ease and I will continue to use them.

Took my dog Mika to the vets because she was limping. As a first time dog owner I've never experienced anything like this before. As I was freaking out I called the vets to get help and the lady on the phone ensured me that it's okay and instantly gave me an appointment with the vet. Absolutely the kind of people I needed to encounter while in this state and they did an amazing job. While at the appointment they found the issue and managed to rectify it. So professional and I'm so very grateful to of had such an amazing experience. Mika is already jumping and running like she's a puppy again.

1. If you have an emergency don't go there for rabbits. They don't know what they are doing and they will pretend they do. 2. They OVERCHARGE and are under investigation by the CMA. On 2 occasions I saw it clearly. I can only imagine how many times I missed and overpaid. I was charged £1700, when challenged the price dropped to £1200 and £900. I took my animal at Medivet and was charged £800. Same procedure. On another occasion, their "advice" affected my animal's health. I was charged £600, when challenged the price dropped to £250. When I requested them to provide the invoice with the breakdowns of the costs they stopped replying so you never know what you pay. When I requested how the prices dropped suddenly I was told "Just removed some extras" by the vet. So the "extras" took the price from £1700 to £900? I remember once one of their vets told me ppl don't have £2k for emergencies and choose to euthanise their animals. Now I see that the £2k is NOT A REAL COST. They inflate the prices. It is the only vet practice in the UK that has not provided me with a breakdown of the costs. I will be escalating with the Ombudsman and CMA. Don't euthanise your animal if they ask you for too much. Choose another vet.

Brilliant cstomer service and super friendly

The reception staff, vets, nurses and assistants have always been helpful, kind and looked after our dog Coco. At 14 she's well, but very recently something was wrong with one of her back legs and she wasn't her usual self. One morning we saw that her foot was bleeding. Their care and attention at speed meant an operation, several days of checks in post op and a gradual recovery. We all know that vets look after the animals, but Peter and co also helped us cope by explaining as we went the 'what and how' making us feel less worried. Thank you all at Vets for Pets Southend.

The reception staff, vets, nurses and assistants have always been helpful, kind and looked after our dog Coco. At 14 she's well, but very recently something was wrong with one of her back legs and she wasn't her usual self. One morning we saw that her foot was bleeding. Their care and attention at speed meant an operation, several days of checks in post op and a gradual recovery. We all know that vets look after the animals, but Peter and co also helped us cope by explaining as we went the 'what and how' making us feel less worried. Thank you all at Vets for Pets Southend.