Southend Victoria Vets4Pets

Southend Victoria Vets4Pets is part of the Vets4Pets group. It offers routine preventative care such as vaccinations and neutering, alongside in-practice treatment, procedures and follow-up checks. Recent feedback is mostly positive about quick appointments, friendly staff and clear explanations, though a small number of reviews raise concerns about pricing transparency and the handling of urgent cases.

Services

•Preventative care: Vaccinations and neutering remain part of the clinic’s core service offering.
•Appointments for acute problems: Recent reviews describe the team fitting pets in quickly for urgent-looking issues, including a limping dog and a cat with a swollen, sore eye.
•Diagnostics and treatment: Reviews mention blood testing, with staff taking time to explain options, as well as assessment and treatment for leg and foot problems.
•Procedures and follow-up: One owner describes a senior dog having an operation followed by several days of post-operative checks and monitoring.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review feedback on cost is mixed: one owner describes the practice as affordable and positive about its care plans, while a small number of others report high bills, disputed charges and difficulty getting a clear cost breakdown.

People

•Peter is named in reviews in connection with an operation and recovery, with praise for explaining what was happening during treatment.
•Lorraine is mentioned positively for helping with a cat’s blood test and taking time to talk through options.
•Reviews also regularly praise the wider team, including reception staff, vets, nurses and assistants, for being helpful, kind and efficient.

Reviews

Google shows 4.3 stars from 279 reviews.

•Many recent reviewers praise the team for arranging appointments quickly when pets suddenly seemed unwell or injured.
•Positive reviews often highlight a calm, friendly manner from reception and clinical staff, plus clear explanations during treatment and follow-up.
•Recent examples include treatment for limping, eye problems, blood testing, and an operation with several post-op checks.
•A minority of reviews raise serious concerns around pricing, invoice transparency and how an emergency case was handled.

Reviews for Southend Victoria Vets4Pets

Note: Showing the 10 most recent Google reviews out of 279 we track in total. Recent reviews may not be representative of overall sentiment.

Torin H

7 months ago

Took my dog Mika to the vets because she was limping. As a first time dog owner I've never experienced anything like this before. As I was freaking out I called the vets to get help and the lady on the phone ensured me that it's okay and instantly gave me an appointment with the vet. Absolutely the kind of people I needed to encounter while in this state and they did an amazing job. While at the appointment they found the issue and managed to rectify it. So professional and I'm so very grateful to of had such an amazing experience. Mika is already jumping and running like she's a puppy again.

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8 months ago

1. If you have an emergency don't go there for rabbits. They don't know what they are doing and they will pretend they do. 2. They OVERCHARGE and are under investigation by the CMA. On 2 occasions I saw it clearly. I can only imagine how many times I missed and overpaid. I was charged £1700, when challenged the price dropped to £1200 and £900. I took my animal at Medivet and was charged £800. Same procedure. On another occasion, their "advice" affected my animal's health. I was charged £600, when challenged the price dropped to £250. When I requested them to provide the invoice with the breakdowns of the costs they stopped replying so you never know what you pay. When I requested how the prices dropped suddenly I was told "Just removed some extras" by the vet. So the "extras" took the price from £1700 to £900? I remember once one of their vets told me ppl don't have £2k for emergencies and choose to euthanise their animals. Now I see that the £2k is NOT A REAL COST. They inflate the prices. It is the only vet practice in the UK that has not provided me with a breakdown of the costs. I will be escalating with the Ombudsman and CMA. Don't euthanise your animal if they ask you for too much. Choose another vet.

Mark T

Brilliant cstomer service and super friendly

tim owen

10 months ago

The reception staff, vets, nurses and assistants have always been helpful, kind and looked after our dog Coco. At 14 she's well, but very recently something was wrong with one of her back legs and she wasn't her usual self. One morning we saw that her foot was bleeding. Their care and attention at speed meant an operation, several days of checks in post op and a gradual recovery. We all know that vets look after the animals, but Peter and co also helped us cope by explaining as we went the 'what and how' making us feel less worried. Thank you all at Vets for Pets Southend.

Julia Chaun

My poor cat went missing for two days she came back today and her wye was swollen and sore I have to say I called the vets they were fully booked but managed to get my cat in thank you so much for your prompt reply to an appointment

Murvin Gawp

My cat needed a blood test and Lorraine and the team were very patient and helpful, taking the time to explain our options. The service was very efficient and courteous, which is much appreciated when we want the best for out fur buddies!

Rachael Bartlett

12 months ago

never had a problem, affordable with good care plans :) they take fantastic care of my boy and i am so grateful to have them!

Gul-e-Rana Hameed

1 year ago

The reception staff is really friendly and helpful. All the vet staff are brilliant—they saved my furry friend last year, and I couldn’t be more grateful. The care they provide to Leo is incredible. Thank you for all your help! I trust them completely with my furry friend. Highly recommended vet surgery in town.

Nick Marshall

I came into pet's for vets with my dog who was 14 months old and had been poisoned,the vets there didn't seem to want to do anything for my dog until there was a payment made he was in great pain but no medication for the pain just leave him there and waiting us to take home and bring him back to go on drip for 3 days with less than a 50%he will live so with a y oung son and teenage daughter and mum to comfort as had to decide best for the dog so had to pay over £700 to get this done and we all feel disgusted with their dealings with this so I decided to post this