Medivet 24 Hour Southend

Medivet 24 Hour Southend is part of the Medivet group and is set up as a 24-hour veterinary hospital, with facilities and staffing for urgent and intensive cases as well as routine care. The clinic advertises advanced diagnostics and surgery support (including CT imaging, an in-house lab, and an orthopaedic theatre) and is accredited as an ISFM Cat Friendly Clinic (Gold).

From recent reviews, owners most often mention

• •Being seen quickly for emergencies (e.g., a dog that had swallowed a dangerous foreign body was seen “straight away” and treated without “unnecessary costs/treatments”).
• •Rabbit care specifically being a reason people choose the practice (“rabbit savvy”), including phone advice and call-backs when busy.
• •Follow-up after difficult visits is inconsistent: one bereaved owner describes a call a few days later plus a handwritten card, while another reports a rabbit euthanasia visit felt rushed and they received no follow-up.

Services

Services and capabilities stated on the clinic website include

• •24-hour emergency care and 24-hour intensive care
• •15-minute consultations
• •Routine preventive care: vaccinations, parasite care, microchipping
• •Surgery: pet neutering, laparoscopic spays/neutering, laser surgery, orthopaedic theatre
• •Diagnostics: CT imaging, X-rays, ultrasound, ECG, endoscopy
• •In-house laboratory
• •Dentistry
• •Nurse clinics
• •Vet blood supplies

Species listed on the website: cats, dogs, rabbits, and small mammals.

Structured clinic data also lists the practice as a Veterinary Nurse Training facility.

Pricing

• •Website states an out-of-hours consult fee of £130, and no charge for assessment by phone.
• •One reviewer set up an annual plan at £14.50/month, reported to include: vaccinations, microchipping, two 6‑monthly health checks, and flea and worming medication for the year.
• •One reviewer reports paying £115 for a consultation plus ear treatments (swab and prescribed medication) and being quoted £55 for a follow-up appointment when symptoms hadn’t improved.

People

• •Carmen is specifically thanked in one emergency case review for help alongside the night team; the owner also notes the clinic handled insurer paperwork after payment, reducing stress.
• •Staff approach is described very differently depending on the situation: some owners describe being supported through pet loss with a follow-up call and handwritten card, while another describes a euthanasia appointment feeling impersonal and rushed.

Reviews

Google rating: 4.6 stars from 484 reviews.

• •Emergency responsiveness and pragmatism: an urgent foreign-body ingestion case was seen immediately; the owner felt reassured and says unnecessary treatments/costs weren’t added.
• •Rabbit care is a repeated draw: reviewers describe the team as “rabbit savvy,” knowledgeable, and willing to give phone advice and call back with answers.
• •Follow-up and bereavement support is mixed: one owner reports a keepsake, follow-up call, and handwritten condolence card; another reports no alternatives offered besides euthanasia and no follow-up.
• •Payments/insurance handling concerns: multiple reviewers mention paying upfront, with insurance dealt with afterwards; this makes some owners anxious about affording emergencies.
• •Consultation access varies: one reviewer says they weren’t allowed into a dog’s check-up appointment on one occasion (reported as unusual compared with past visits).
• •Treatment outcomes and recheck fees are a pain point for at least one owner: one cat ear case worsened after treatment, and the owner objected to being charged again for follow-up.