Dog & Cat Vets in Waltham Abbey

## Summary Medivet Waltham Abbey is part of the Medivet group, led on the website by partner and veterinary surgeon Jessica Fleet. The practice appears set up for routine care (15‑minute consultations, vaccinations, parasite prevention, neutering) alongside in‑house diagnostics (laboratory tests, ECG, ultrasound and X‑rays) and dentistry. Recent reviews repeatedly describe unrushed appointments where vets explain treatments in detail—one owner specifically mentions a head‑to‑tail puppy check, guidance on monitoring weight as the puppy grows, and a detailed run‑through of flea treatment options. Multiple first‑time visitors say they were seen on time, had questions answered, and felt reassured. ## Services - **Consultations:** 15‑minute consultations (as listed on the website); reviewers often mention not feeling rushed and having time for questions. - **Preventive care:** Vaccinations, parasite care, microchipping. - **Neutering:** Pet neutering. - **Dentistry:** Dentistry (listed on the website). - **Diagnostics & imaging:** In‑house laboratory, ECG, ultrasound, X‑rays. - **Nurse support:** Nurse clinics (listed on the website). - **End‑of‑life care:** Pet euthanasia and pet cremation (listed on the website). - **Home visits:** Home visits (listed on the website). - **Species treated (per website):** Cats, dogs, rabbits, avians, reptiles, and small mammals. - **Emergency / out-of-hours (per website):** Out‑of‑hours care is provided via Medivet 24 Hour Enfield; the website states a **£130** out‑of‑hours consult fee and **no charge for assessment by phone**. - **Specialty interest (per website):** Cardiology. - **Clinic standards / training:** Cat Friendly Clinic **silver award** (website). The clinic is also listed as a **Veterinary Nurse Training** facility (structured clinic data). ## Pricing - **Out-of-hours consult fee:** **£130** (website). - **Phone assessment (out-of-hours):** **No charge** for assessment by phone (website). ## People - **Jessica Fleet (Jess), veterinary surgeon (website lists her as partner and Veterinary Surgeon):** Mentioned by name in multiple reviews. Owners describe her doing thorough puppy checks (including a “head‑to‑tail” examination), being gentle during handling, explaining flea treatments in detail, and giving practical guidance such as how to manage and check a puppy’s weight as it grows. ## Reviews **Google rating: 4.8 stars from 161 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners repeatedly describe **clear explanations and time for questions**, including detailed discussions of parasite/flea treatments and puppy health/weight checks. - Several mention **appointments feeling unhurried** and being **seen on time**. - First‑time clients report a **welcoming experience** and feeling reassured, especially as new puppy owners. - Some reviewers note their pets are **happy to visit** and are greeted warmly (e.g., staff knowing the pet and giving cuddles).

## Summary Waltham Abbey Vets4Pets is a Vets4Pets practice described on its website as *locally owned* and run by a practice owner/veterinary surgeon. The clinic lists in-house diagnostic facilities (including a laboratory, digital X‑ray and ultrasound) and a hospital ward/isolation unit, suggesting it’s set up to investigate and manage a range of medical problems rather than only routine consults. Out-of-hours emergency care is stated as being provided via Vets4Pets Romford. From the latest reviews available to us, experiences are mixed: some owners describe clear explanations and practical handling advice (including recommending calming medication before visits for a nervous cat), while others report feeling rushed in appointments, long waits, and problems with follow-up—particularly around receiving blood test results. ## Services Website-listed services and facilities include: - **Diagnostics (in-house/onsite):** biochemistry, haematology, in-house laboratory, blood pressure monitoring - **Imaging:** X‑ray (listed as digital X‑ray) and **ultrasound** - **Dentistry** - **Surgery facilities:** operating theatre - **In-patient care:** hospital ward - **Infection control:** isolation unit - **Pharmacy** (listed as a facility) Care mentioned in reviews includes: - **First puppy consultation** (with vaccination timing discussed) - **Blood tests** recommended urgently for a sick cat - **Annual check-ups** for cats - **Advice for anxious pets,** including recommending calming pills before a vet visit Emergency/out-of-hours (website): - When closed, emergency care is provided through **Vets4Pets Romford**. ## Pricing - **£56** for a puppy first consultation (reported by one reviewer). ## People - **Nicoleta Neagu** — Practice Owner and Veterinary Surgeon (MRCVS) (named on the clinic website). From reviews, individual staff feedback includes: - **Alina** (role not stated in the review): described as explaining things clearly, being patient with questions, and suggesting **calming pills before a visit** for a nervous cat—something the owner said no other vet had advised previously. - One reviewer describing blood-test delays still said **the vet was “very good” and checked the cat well**, but criticised reception/organisation and lack of follow-up. ## Reviews **4.3 stars from 180 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Clear explanations and willingness to answer questions** are mentioned (including a vet/nurse taking time to explain and being patient). - **Handling nervous pets:** one owner valued being advised to use calming medication before appointments. - **End-of-life support:** one owner describes compassionate care for an elderly, very unwell stray cat, with prognosis discussed and the cat passing around the timeframe predicted. - **Concerns about appointment experience:** multiple reviews describe long waits, no apology for running late, and feeling rushed once in the consult. - **Follow-up/communication issues (reported by some):** one detailed review describes extended delays getting blood test results, needing to chase repeatedly, and results being sent elsewhere without being informed. - **Concerns about clinical advice:** one owner says a vaccination timeline was incorrectly advised, leading them to restart vaccinations and delay walks.