Vets4Pets Waltham Abbey

Vets4Pets Waltham Abbey is part of the Vets4Pets network in Waltham Abbey, Essex. The clinic lists in-house diagnostics including a laboratory, digital X-ray and ultrasound, along with a hospital ward, isolation unit and operating theatre, so it is set up for more than routine consultations alone. When the practice is closed, out-of-hours emergency care is handled through Vets4Pets Romford.

Services

•Diagnostics and investigations: The clinic lists biochemistry, haematology, an in-house laboratory and blood pressure monitoring, with reviews also mentioning blood tests being recommended for an unwell cat.
•Imaging and procedures: Digital X-ray, ultrasound, dentistry and an operating theatre are all listed on the clinic website.
•In-patient and infection-control facilities: A hospital ward, isolation unit and pharmacy are listed.
•Routine and preventive care: Reviews mention first puppy consultations, vaccination discussions and annual cat check-ups.
•Support for anxious or unwell pets: One owner highlighted advice on using calming medication before a visit for a nervous cat, while another described compassionate care for an elderly stray cat at the end of life.
•Emergency care: Out-of-hours arrangements are through Vets4Pets Romford.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. One published example is £56 for a first puppy consultation. Review comments on value are mixed: one owner felt pricing was reasonable compared with other vets, while others felt the practice was too money-focused.

People

•Nicoleta Neagu — Practice Owner and Veterinary Surgeon (MRCVS).
•Alina — praised in a review for explaining things clearly, answering questions patiently and suggesting calming medication before a visit for a nervous cat.
•Reviews also include praise for an unnamed vet who was described as thorough when examining a sick cat and recommending urgent blood tests.

Reviews

Google reviews: 4.2/5 from 181 reviews. Recent feedback is mixed, combining positive comments about caring treatment with repeated complaints about organisation and communication.

•Some owners describe the team as kind, accommodating and good with ongoing care, including a long-term dog owner who said their pet had always been well looked after.
•Positive comments also mention clear explanations, patience with questions and thoughtful handling of nervous pets.
•Several negative reviews focus on customer service problems, including long phone holds, difficulty getting clear answers, appointments running late and feeling rushed in the consultation.
•Follow-up is a recurring concern in some reviews, particularly around delayed blood test results and poor communication; one reviewer also said incorrect vaccination timing advice led to restarting a puppy vaccination course.

Reviews for Vets4Pets Waltham Abbey

Note: Showing the 10 most recent Google reviews out of 181 we track in total. Recent reviews may not be representative of overall sentiment.

C S

2 months ago

Never had a good experience calling. Always kept on hold and never get answers

Megan H

4 months ago

We brought our puppy here for a first consultation which cost £56 - the vet did absolutely nothing. When we asked questions we were just told ‘oh he’ll be fine’. We brought with us his vaccination card and were told he has a few weeks left until he needs his last one. However after checking with another vet after lack of confidence we were told we had missed the cut of point by a couple of days and had to start the process all over again. Meaning that we cannot bring our puppy out on walks for an additional 3 weeks. We are so disappointed with the knowledge and care of the vets at this practice.

Jason Kehoe

5 months ago

I'm so happy to have a Vets4Pets local to where I live. They have a fantastic range of animals and the staff are amazing 👏🏼

LC2000

Awful and money centred . Vets are always running late with no apology and once you're in, they rush you out. Wouldn't recommend!

Mark Carr

1 year ago

Walter R. Willig

I went with my cat. It was sick, weak and with black spots that appeared around the mouth. The vet, was very good, checked the cat well and recommended many blood tests urgently to find out what the cat had. Until here it was a good service, the test was supposed to take max two weeks. After 3 weeks we started calling because we didn't receive any call about the results. Then they found out that the samples were retained in the EU border. Nobody did anything if I don't get upset and call. We took the cat back for another set of tests and again the same happened. More than two weeks passed, nobody did a follow up. Nobody apologised, just blaming someone else, and in all these, two months have passed without results. In the second test, they send the results to another Vet clinic, without informing me. In my opinion they are completely incompetent and you can't trust them with an emergency for your loved pet. Except the Vet doctor, the receptionist and the organisation have one of the worst customer services I have ever seen. They don't help you, don't give a solution, therefore put in risk your pet due procrastination. Fortunately, my cat recovered from what he had alone and now it's healthy and happy.

Ozlem O

2 years ago

Since our dog, Bailey, has been a puppy, we’ve come here for all the treatments and help he’s needed. The whole team is incredibly accommodating and just genuinely lovely people. They have looked after our dog and given him the best care. Regardless of what he’s been through he still wags his tail when we get there and loves all the fuss and attention he gets. In terms of pricing they really aren’t too bad if you compare with other vets. Highly recommend!

Kasia Wojciechowska

3 years ago

Our lady - Alina, I believe I remembered correctly - she was amazing. She explain everything. She was patient and she was more than happy to answer to all my question. My cat is getting really nervous at the vet so she recommended to get some calming pills before visit - none of any vet advise me to do that before. She was really nice and patient. I definitely will recommend this place and come back if needed.