Farm Vets in Waltham Abbey

## Summary Galley Hill Equine Surgery is a horse-only veterinary practice that offers **24-hour emergency care, 7 days a week**, and is listed as a **veterinary nurse training facility**. Based on the available information, the practice appears set up for **ambulatory equine work** (vets attending horses at their yard), with reviews describing **booster vaccination visits**, **lameness investigations using nerve blocks**, and **Sunday emergency call-outs**. Review experiences are mixed: several owners describe **fast emergency attendance (within an hour)** and **detailed, time-intensive examinations**, while one reviewer reports a serious concern about **blocking the wrong leg and incorrect record-keeping**, and felt finances were prioritised over welfare. ## Services - **24-hour emergency care (7 days a week)** (stated on the website). - **Equine veterinary care (horses)** (stated on the website). - **Booster vaccinations** (review mentions being booked at short notice and visited by a vet). - **Lameness work-up using nerve blocks** (review describes a 2.5-hour appointment involving nerve blocks and detailed explanations). - **Emergency call-out on a Sunday** (review describes an emergency visit arriving within an hour). - Website posts reference: **castrate offer**, **K-laser therapy**, **worm plan package**, and **travel offers** (listed in the website source extract, without further detail). ## People - **Tahiyya (vet)**: mentioned in a review for a booster vaccination visit; described as arriving on time and being polite and friendly. A **student vet** accompanied her on that visit. - **Natalia (vet)**: described in a review as thorough, taking time to examine beyond the initial complaint, asking about feed and other background factors, and explaining findings in detail. - **Martin (head of the vet surgery)**: mentioned alongside Natalia for a lengthy lameness investigation involving nerve blocks; described as explaining the process in detail. ## Reviews **4.3 stars from 24 reviews.** Themes below are drawn from the latest written reviews available to us. - **Emergency responsiveness:** one owner reports a Sunday emergency call-out with the vet arriving **within an hour**, and mentions a “very fair” emergency call-out fee (no amount stated). - **Thorough investigations and communication:** owners describe vets taking substantial time (including a **2.5-hour** visit for nerve blocks) and **explaining what they were doing and why**. - **Booking and punctuality:** a receptionist is credited with arranging a **short-notice booster vaccination**, and the vet visit is described as **on time**. - **Aftercare and customer service:** one review mentions strong **aftercare** and prompt help. - **Serious negative report about clinical error and records:** one reviewer alleges the vet **blocked the wrong leg** and recorded the **opposite leg** in notes, leading to back-and-forth to confirm details, and felt the practice was **more concerned with finances than welfare**.