The Thaxted Vets Ltd

The Thaxted Vets Ltd has been operating since 2007 and describes itself as offering continuity of care—saying you can usually see the same veterinary surgeon each visit. The clinic lists in-house diagnostics (ultrasound, X‑rays and routine lab work), and notes that more specialised procedures (including some orthopaedic and eye surgery) may be referred on. Review experiences are mixed: some owners describe compassionate support around end-of-life care, while others report rude interactions and concerns about how new clients were handled (including an allegation of discriminatory behaviour).

Services

Based on the clinic website and the reviews available

• •Vaccinations
• •Neutering
• •Surgery (with “most surgery” done in-house; some orthopaedic and eye procedures referred to a specialist centre)
• •Diagnostics: ultrasound and X‑rays
• •Laboratory work: most routine tests done on the premises; more specialised tests sent to an external lab
• •Pet import/export paperwork and processes (the clinic states it can handle “all aspects” including beyond Europe)
• •Out-of-hours care: the clinic states it handles some out-of-hours attendance themselves; when that isn’t possible, cases are managed by a dedicated out-of-hours service (clients are advised to call the main surgery number first)

People

• •Shaun (vet): one reviewer describes Shaun as “experienced and knowledgeable” with a “no nonsense, common sense approach,” and says they have “great faith” in his care for their dogs.
• •Front-desk/reception experience (unnamed): one reviewer reports being asked “lots of personal question[s]” when trying to register a dog, and felt judged; they also allege a racist element to the interaction. Another reviewer’s negative feedback focuses on staff being “incredibly rude” in how they spoke to people.

Reviews

Google rating: 4.3 stars from 12 reviews.

• •End-of-life care: one owner thanks the team for “compassion and empathy” when their cat was put to rest.
• •Vet approach: a named vet (Shaun) is described as experienced and “no nonsense.”
• •Client interaction concerns: multiple reviewers describe rudeness in how they were spoken to, and one review reports being told the practice was not taking on more dogs, alongside an allegation of discriminatory treatment.