Mercer & Hughes

Shockingly bad on all fronts. Receptionist, rude and unprofessional. Vet not particularly bothered or interested. Brought a dog in today with a friend who has been a long-standing client at this practice. Didn't see the Vet who was requested, booked in with and seen on duty. Other clients coming into the practice we're making the same comments and being given some story about the way the booking system works. Charged an extortionary high price to take a sample with no indication as to when results would be available. Dog was not checked by the Vet for any other health conditions. Went to another nearby Vet for a second opinion. Sample taken and results given instantly. My friend has moved to this new practice that is just a few hundred yards away in the centre of town where you can be guaranteed friendly welcome and a professional service from a vet who truly cares about her clients, human and their pets.

Amazing with my girl who sustained a poorly injury we were seen quickly sent for surgery and home by closing time, amazing. Whilst having a our return check up I saw a male vet rush out to the carpark to meet another family with their poorly little dog, he scooped it in his arms in a blanket and rushed straight in, that spoke a million words to me, such compassion and care. Everyone is so lovely.

Saved my dogs life

Fit us in at short notice, the staff are very friendly and were very kind to our poochie.

Amazing kind caring staff, could not fault them.

Ive been with Mercer and Hughes for many year's and they have always shown such love and kindness to my pets and compassion to myself when my pets have need to be gently helped over 🌈 bridge. Thankyou to those Vets and nurses and staff who have been there for me and my furbabies

We were so disappointed with this practice. We took our puppy in as he was coughing and spluttering quite constantly. The vet assured us he had consumed a stick or something that had caused irritation to his throat and that the symptoms would relieve within the coming days. The symptoms did not relieve and it was only upon visiting an alternate vet that the correct diagnosis of Kennel Cough was confirmed. The vet at Mercer & Hughes also incorrectly weighed our puppy by a large margin and was quite unfriendly to us throughout the check up. This was our first appointment with Mercer & Hughes so we assumed that we would not be charged for a first visitation, and indeed a visitation that was full of errors, but we still received a significant bill. We shall not be returning and I would personally not endorse this practice.

The second time I’ve taken my dog there due to an ongoing allergy and I have to say the staff there are all so kind, the receptionists are really friendly and helpful and the vet Catherine (along with her assistant) were amazing, so kind and helpful giving me lots of information and not pushing products on me. I can’t recommend the Saffron Walden clinic highly enough.

Best vets, friendly staff and amazing Vets that care and helped me when my cat was put to sleep. Their care for her and me was outstanding, and even sent me a card after her passing, so thoughtful. I highly recommend! Also they have reasonable prices, best in the area. Mercer and Hughes has personal and individual care approach to the customer too, I felt very looked after.