Mercer & Hughes

Services

• •Urgent and emergency care: Clinic information lists emergency and urgent care, and recent reviews describe fast help for an injured dog, short-notice appointments, and prompt attention for a kitten needing urgent assistance.
• •Surgery and follow-up: Reviews mention a pet being assessed, sent for surgery, discharged the same day, and then brought back for a return check-up.
• •Diagnostics and sampling: Reviews refer to samples being taken, although one owner was unhappy with the charge and with not being told clearly when results would be available.
• •Ongoing condition management: One owner describes repeat visits for a dog’s ongoing allergy, with plenty of information provided and no pressure to buy products.
• •End-of-life care: Several reviews mention compassionate support when pets were put to sleep, with staff praised for their kindness during sad visits.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Review comments on cost are mixed: some owners describe good service and fair treatment, while others mention high charges for sampling or a significant bill after a consultation they were unhappy with.

People

• •Catherine (vet): Praised for being kind and helpful, giving clear information, and not pushing products.
• •Reception team: Feedback is mixed, with some owners describing receptionists as friendly and helpful, while one reviewer reports a rude and unprofessional experience.
• •Wider clinical team: Reviews regularly praise the vets, nurses, and support staff for being caring, welcoming, and responsive.
• •Unidentified male vet: One reviewer recalls a vet running out to meet a very unwell dog in the car park, wrapping it in a blanket, and carrying it straight inside.

Reviews

Mercer & Hughes has a 4.5-star Google rating from 204 reviews. Recent written feedback is mostly very positive, with a small number of detailed complaints.

• •Many owners describe the team as friendly, welcoming, kind, and caring, with several praising the way staff handled stressful or emotional situations.
• •Speed and responsiveness stand out, including short-notice appointments, quick triage for urgent cases, and same-day surgery and discharge.
• •Reviews also highlight compassionate care at difficult times, including support around euthanasia and thoughtful treatment of owners as well as pets.
• •The main criticisms focus on communication, professionalism, and clinical confidence, including not seeing the requested vet, dissatisfaction with charges, unclear expectations around test results, and one review describing a missed diagnosis.