Kinfauns Veterinary Centre – Vets in Clacton On Sea
Clinic Overview
Kinfauns Veterinary Centre is described by multiple reviewers as being owned by a “large corporate”/Ltd company (no group name is given), and opinions split: some long‑term clients report consistently good care over decades, while others say the ownership change has led to a stronger profit focus. The clinic is also listed as a veterinary nurse training facility.
Concrete details mentioned by owners include
- •Medication/prescription discussions around flea treatment (Bravecto) and anti‑itch tablets, including a disputed refund request and escalation to “head office”.
- •Keeping owners informed during an appointment when a pet was brought in by someone else (cat visit; updates given throughout).
- •A reported poor consult where a vet didn’t interact with the dog, wasn’t forthcoming with advice, and took time locating an already‑used medication in the notes.
Services
- •General veterinary consultations for pets including cats and dogs (multiple reviews reference appointments for a cat and a dog).
- •Parasite treatment/prescribing: flea treatment discussed (Bravecto mentioned by name).
- •Skin/itch treatment/prescribing: anti‑itch tablets discussed.
- •Prescriptions issued for medications (including discussion about refunds for prescribed items).
- •Veterinary Nurse Training facility (listed in the clinic’s structured data).
Pricing
- •A £50 consultation fee is mentioned in one review (in the context of prescription refunds).
People
No individual clinicians are named in the information provided. What reviewers say about the team varies
- •Several describe staff as kind/friendly and ready to listen.
- •One reviewer reports being kept informed throughout their cat’s visit when someone else transported the pet.
- •Another reviewer describes a specific appointment negatively: the vet did not interact with their dog and wasn’t forthcoming with advice, and there was a delay locating medication information.
Reviews
Google rating: 4.5 stars from 339 reviews. - Many owners describe positive day‑to‑day experiences, including being listened to and feeling their pet was well handled (including a cat appointment with regular updates relayed to the owner).
- •Some long‑term clients report years of trouble‑free use.
- •A recurring criticism in a couple of reviews is that, since becoming a corporate/Ltd‑owned practice, it feels more profit‑driven, with one detailed complaint about prescription refund refusals and needing to involve “head office”.
- •One recent negative report focuses on consult quality, specifically limited interaction with the dog, limited advice, and time spent finding medication details.
Special Services
Animals Treated at Kinfauns Veterinary Centre
Animals We Treat
Companion Animals
Opening Hours – Kinfauns Veterinary Centre
Opening Hours
Hours
Reviews for Kinfauns Veterinary Centre
Note: Showing the 5 most recent Google reviews out of 339 we track in total. Recent reviews may not be representative of overall sentiment.
Kim Allen
in the last week
Very happy with the service offered, the veterinarian was very helpful
Lola Carr
a week ago
staff very kind and friendly.Good experience
Grace
3 weeks ago
Jean Caslake
a month ago
Very caring knowledgeable staff Always ready to listen.
Amanda Lilley Bruce
a month ago
Apsultly fantastic with my cat the best vets going through the hole of clacton on sea not much more to say quality services
Eve Twyman
2 weeks ago
The vet that dealt with us did not interact with my dog, he wasn't forthcoming with advice and took 15 minutes to locate the medication my dog required although as she had it before it should have been on her notes. I was very disappointed with the appointment
Paul Stevens
4 weeks ago
Excellent vets have been using them for around twenty five years,have never had a problem they treat your pet as if it were their own, can’t fault them, perfect in every way possible always polite
Debbie Saunders
3 months ago
I wouldn’t trust Kinfauns vets now that it is owned by a large corporate company as they put profit before customer or pet care. I needed flea treatment and was recommended Bravecto however I had voiced my concern regarding this as I had recently read that it had severe side affects and many dogs had died because of it. The vet reassured me and convinced me to use it in replacement of the previous flea treatment I had used. At the same time I was recommended an anti itch treatment for my dog who had been scratching a lot. When I got home I researched both medications and found that I had recently purchased a similar anti itch medication and decided to try Maverick on the medication I already had. I phoned the vets within an hour of arriving home and asked for a refund on the prescription for the itch tablets. I was declined!!! They claim I could have used the prescription already therefore they couldn’t refund. Eventually after much effort it was agreed they would refund the tablets. When I took the prescription back (straight away) I told them that I hadn’t made my mind up to use Bravecto and because they gave me such a hard time agreeing to refund the one prescription I said I wanted to refund the Bravecto one so they could be confident I hadn’t used it. I told them that I will still need flea treatment but I wanted to make sure it was safe for Maverick. They declined to refund. I had to write and complain to head office before it was agreed they would refund both prescriptions (I still had to pay consultation fee which was £50). On refund I was told I was no longer welcome as a customer! I am 63 years old. My parents used Kinfauns when I was a child and I used them since I was 20 years old for numerous pets. As a loyal customer I was disgusted that they refused to refund even though I contacted them within an hour of getting home, I gave solid valid reasons for wanting a refund. I said I would still need a prescription etc. They insulted me by suggesting I had used the prescription and even more so by saying I was no longer a customer. Since the vets was sold to this large company you will no longer be valued as a customer. All they care about is profit. I would NEVER recommend Kinfauns to anyone. Their costs are also inflated.
Peter Fearn
4 months ago
All the actual staff are wonderful to be totally honest. But as sad as i am to say it the Ltd company that owns it is purely interested in PROFIT. Vets are no longer about Animal Welfare they are all about making money from pet owners. Get your animals pills & potions on line ask for a prescription & save yourselves a fortune. Not many ethical vets left just Ltd companies making massive profits from your loved animals.
Iris Cone
5 months ago
I have mobility problems and unable to.go out, but my friend took my cat Tabitha to the vet for me and I was completely satisfied with all the help for Tabitha and kept informed all the time about her visit. It was good to know Tabitha was well looked after to and from the Vet, and at the appointment as well. Tabitha very subdued today however and not happy with the situation and hiding now!! But I'm pleased her ordeal is over and apart from being a little fat all is well with her. My thanks to all concerned. Iris
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