Specialist Vets in Clacton On Sea

## Summary Haven Veterinary Practice is an RCVS Practice Standards Scheme **Tier II accredited** clinic and is also listed as a **veterinary nurse training facility**. The website describes providing medical, surgical, and nursing care for a range of pets (including dogs, cats, rabbits, ferrets, birds, and other small pets). In the latest reviews available to us, owners repeatedly describe **clear, compassionate communication** and **not feeling pushed into unnecessary treatment**, with concrete examples like a vet sitting on the floor to let a nervous dog approach at their own pace, and owners being given time before and after euthanasia. ## Services - **General veterinary care** for multiple species (dogs, cats, rabbits, ferrets, birds, and small pets) (website). - **Medical, surgical, and nursing care** (website). - **Dental procedures** (a cat “required a dental”) (reviews). - Support for **chronic conditions** (one cat discussed as having “indications of chronic kidney disease,” with options explained) (reviews). - **Euthanasia/end-of-life care** (owners mention being given time with their pet before and after) (reviews). - **Urgent appointments**: one reviewer says they needed an urgent appointment and were “accommodated soon after” calling (reviews). - **Cat-focused waiting arrangement**: a separate upstairs waiting area for cats is mentioned by a reviewer (reviews). - **Veterinary nurse training facility** (clinic data). ## People - **Kim (vet)**: described as sitting on the floor to let an elderly dog approach her, and as not pushing treatments the owner felt were unnecessary (reviews). - **Olivia (nurse)**: credited with providing excellent care to a cat; the owner highlights clear and compassionate explanations around dental treatment and chronic kidney disease considerations (reviews). - **Wassim (vet)**: described as listening carefully and showing enthusiasm; one owner appreciated an open discussion that included “natural anti microbial pure essential oils” (reviews). - Reception team: mentioned as welcoming and easy to talk to when booking and arriving (reviews). ## Reviews **4.6 stars from 731 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners often mention **kind, patient handling of pets**, including taking time to help nervous animals feel comfortable (e.g., a vet sitting on the floor so a dog could approach first). - Several reviews focus on **end-of-life support**, with people describing being given time with their pet and staff being empathetic throughout. - **Communication and choice** come up repeatedly: owners describe options being explained clearly and **not feeling pressured** into decisions. - Practical experience notes include being **fit in quickly for an urgent appointment** and a **separate waiting area for cats**. - A minority view is strongly negative: one reviewer describes feeling the practice was **rushed and money-focused**, and alleges a poor diagnosis they believe contributed to their cat’s death—this conflicts with multiple other reviews describing unpressured decision-making and compassionate care.

## Summary Weeley Veterinary Centre is described by one reviewer as **privately owned and run** (rather than part of a corporate group). Based on owner reports, the practice appears set up for **routine care** (vaccinations, spays), **longer-running medical problems** (skin/eye issues), and **support around end-of-life visits**—with several examples of vets taking time to explain and adjust handling for anxious pets. Reviews also include serious complaints: one owner says their cat died the same evening after a visit and alleges the practice refused to provide an X‑ray they had paid for; another says their dog with suspected bloat was turned away and later needed emergency surgery elsewhere. Concrete specifics mentioned by owners include: - **Spaying** a cat, with post-op healing described as going well, plus a **“certificate of bravery”** touch. - Treatment of a dog’s **long-standing skin rash and sore/gunky eyes**, with improvement reported within days/weeks after medication. - A vet **stopping a nail-trim** when a dog became distressed, and asking the owner to return to finish rather than forcing it. - **Direct insurance claims** are mentioned by one reviewer. ## Services Services and scenarios explicitly referenced in reviews include: - **Vaccinations** (yearly vaccination mentioned for a cat). - **Neutering/spay surgery** (cat spay mentioned). - **Dermatology and chronic skin issues** (rash, hair loss, itching/scratching; improvement after prescribed medication). - **Eye problems** (red/sore eyes, discharge; improvement described after treatment). - **Nail trims** and handling plans for dogs that find restraint stressful (desensitisation approach described). - **End-of-life care/support** (owners describe being supported and given time during a goodbye visit). - **Insurance**: one reviewer says the practice can do **direct claims**. Capability/policy notes from reviews: - One reviewer alleges the practice **refused to provide an X‑ray** they said they had paid for. - One reviewer reports being **turned away with a dog they believed had bloat** and needing emergency care elsewhere. Other structured clinic data: - Listed as a **Veterinary Nurse Training facility**. ## People Named team members mentioned by owners: - **April**: described as closely involved with treatment for a rescue cat with ongoing health challenges, and in a separate review as using a gentler approach for a dog’s nail trims—stopping when the dog became distressed and suggesting a follow-up visit to finish. - **Nadine**: credited by one owner with prescribing medication that improved a dog’s long-running skin and eye problems (reported improvements within days and over the following weeks). ## Reviews **Google rating: 4.7 stars from 152 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Many owners describe **friendly/helpful staff** and a “family feel,” including one review describing extra support during a **euthanasia/goodbye visit** (time taken to check the owner was OK, plus a sympathy card). - Multiple reviews give **specific treatment successes**, including chronic **skin/eye** issues improving after medication, and good experiences with **spay surgery** and routine vaccinations. - Handling approach is a repeated detail: one owner describes a vet **avoiding force** during a nail trim and opting for gradual work across visits. - There are also **serious negative accounts**: one owner says their cat died shortly after a visit and claims the practice refused to release a paid-for X‑ray; another says their dog with suspected **bloat was turned away**, and they believe this worsened the outcome.