Walton Lodge Veterinary Group Ltd

Walton Lodge Veterinary Group Ltd describes itself as a long-established veterinary company (15+ years) with six surgeries, offering 24-hour emergency care and a Pet Health Club® Plus plan that includes consultations. Reviews most often mention vets taking time to explain treatment options in detail and being notably good with nervous or vet-shy pets (for example, a cat “not a fan of strangers” handled well by Zoe, and a dog that “actually liked being there”). Pricing is a point of disagreement: some owners report being happy overall, while others describe costs as high and one review reports poor receptionist service when prices were questioned.

Services

• •24-hour emergency care (as stated on the clinic website).
• •Pet Health Club® Plus plan with consultations included (as stated on the clinic website).
• •Repeat prescriptions (as stated on the clinic website).
• •Online shop (as stated on the clinic website).
• •Species explicitly mentioned on the website: dogs, cats, guinea pigs.
• •End-of-life care is referenced in reviews, including support during euthanasia of a cat.

Pricing

• •One reviewer reports £70 for a consultation (including VAT).
• •The same reviewer reports £46.74 for Isaderm gel (including VAT) and compares it to £12.99 online.
• •Another reviewer describes “awful pricing” (no amounts given).

People

• •Zoe: mentioned by name as being particularly good with a cat that is “really not a fan of strangers or the vets.”
• •Robyn: described as “new,” with the reviewer reporting a “lovely experience.”
• •One first-time visitor says the vet greeted them in reception, explained treatment options in detail, and made them feel comfortable asking “a lot of questions” without being rushed.
• •One reviewer reports poor customer service from a receptionist when pricing was queried.

Reviews

Google rating: 4.6 stars from 87 reviews. “”

• •Vets and staff are frequently described as friendly, and several owners say their pets were unusually comfortable during visits.
• •Multiple reviews mention clear explanations and being given time to ask questions about treatment options.
• •Pricing comes up as a drawback in some reviews, including specific examples of consultation and medication costs, and one report of a negative interaction when prices were questioned.
• •Compassion around difficult moments is mentioned, including kindness during a pet’s euthanasia.