Summerdale Veterinary Centre Ltd

Summerdale Veterinary Centre Ltd presents itself as a family-run practice in Billericay that has provided veterinary healthcare and diagnostic services since 1994. Website information highlights facilities including an on-site laboratory, X-ray, ultrasound, and separate dog and cat wards, along with a 24-hour emergency service. Recent reviews often praise thorough examinations, clear explanations and gentle handling, though some also mention long waits and organisational problems.

Services

•General veterinary care for pets, including routine consultations and ongoing treatment for more complex or multi-issue cases.
•Diagnostics and imaging listed on the website, including X-ray, ultrasound, ECG, endoscopy, and an on-site laboratory.
•Dental care, with reviews specifically mentioning teeth surgery/dental work for cats.
•Second-opinion assessments, with one recent review describing a cat being carefully examined after a leg injury and the treatment plan being clearly explained.
•Hydrotherapy and microchipping.
•Euthanasia and end-of-life support, which reviews describe as being handled with gentleness and empathy.
•Facilities include separate dog and cat wards.
•24-hour emergency service for urgent cases.

Pricing

No published pricing information is currently available for this clinic.

People

•Alan (owner): a prominent figure in reviews, with mixed feedback. Some owners describe him as knowledgeable, kind and considerate, with clear explanations and gentle handling, including during euthanasia and with anxious dogs; others report rudeness and long waits.
•Julius: praised by name for helping an extremely anxious dog relax during visits.
•Irena: warmly mentioned for supporting a family through a dog’s treatment for multiple health issues, with particular praise for her knowledge and compassion.
•Wider team: often described as friendly, supportive and good at remembering pets and their history, although some reviews criticise reception and organisation.

Reviews

Summerdale Veterinary Centre has 4.4 stars from 123 Google reviews.

•Thorough consultations and clear explanations are a strong recurring theme, including detailed discussions of possible causes and treatment options.
•Gentle, reassuring handling is frequently mentioned, especially for anxious pets and in stressful situations such as injury assessments and end-of-life care.
•Support for ongoing health problems comes through in reviews from owners whose pets needed repeated visits, with staff praised for remembering individual cases.
•Experience is not consistently positive: alongside strong praise, some reviewers describe a vet as rude or lacking compassion, and some report long waits and reception or organisational problems.

Reviews for Summerdale Veterinary Centre Ltd

Note: Showing the 10 most recent Google reviews out of 123 we track in total. Recent reviews may not be representative of overall sentiment.

Caroline Pardy

3 months ago

Our dog is extremely anxious and both Alan and Julius are very good with him and help him to relax. Everything is explained in detail so I understand what is wrong with our dog, possible cause and treatment. This is the best experience I have had with a vet. Highly recommend.

Joanna

4 months ago

Absolutely astonishingly thorough, assuring, exceptionally professional. Dont use anyone else....these are gold standard

Alastair Finlayson

I cannot thank this vet surgery enough for the care they gave my cat. After visiting my regular vet for a leg injury and being sent home without what I felt was adequate treatment, I was extremely worried and needed a second opinion. From the moment we arrived here, the difference was clear. The team took my concerns seriously, thoroughly examined my cat, and clearly explained what was going on and what treatment was needed. They were kind, patient, and incredibly gentle, which made a stressful situation so much easier for both me and my cat. It was such a relief to finally feel heard and to know my cat was in safe, knowledgeable hands. I’m so grateful for their professionalism, compassion, and genuine care. I wouldn’t hesitate to recommend this surgery to anyone looking for a vet who truly puts animal welfare first.

Lisa Dillon

7 months ago

My cats didn’t like the vet here. He was rude & had no compassion. The backup staff were great though & looked after my boy when he had surgery on his teeth. I did leave there as I couldn’t put my cats through that again with the vet.

Amy Smith

Over the past few months our poorly dog has been receiving treatment due to multiple health issues , all of the staff have been great, supportive and friendly. Remembering him and his issues each time he enters. But most importantly Irena has been amazing to us. And very supportive during emotional times. The knowledge, love and passion for her role shines through and has made this experience for my family that little bit easier. Thank you summerdale.

Dan Mint

11 months ago

fred person

1 year ago

Ridiculous service levels plus extremely unhelpful staff. Turned up on time to an appointment but was left waiting more than 1.5h, no apology from Alan. Anyone thinking of using this surgery, I would highly recommend looking elsewhere. Unhelpful, unorganised, useless.

Glen Carloss

2 years ago

We've decided to move vets after being let down multiple times by Summerdale. It's clear that Alan (the owner) is extremely experienced but the lack of organization with the lady on reception (I think it's his wife) is enough to put you off ever going there. She is completely incompetent and every single time we go there she has messed something else up which results in my dogs not getting the care that they deserve. She completely lets the place down and as my dogs get older I want to make sure they are in the hands of somebody capable.