Specialist Vets in Billericay

## Summary ASL Vets is described on its website as a general veterinary clinic offering core diagnostics and preventive care, including dental procedures, ultrasound, blood tests, and vaccinations. It is also listed as a **veterinary nurse training facility**. In the latest reviews available to us, owners repeatedly mention being **seen promptly**, being able to **get advice and medication for injuries**, and having access to **out-of-hours support** (including a case where the vet talked through options and agreed home monitoring rather than pushing an emergency consult). Several reviewers also highlight practical communication tools, including a **WhatsApp chat function**. ## Services Based on the website summary and recent owner reviews, ASL Vets is associated with: - **Vaccinations / boosters** (including “6‑monthly” check-ups paired with boosters) - **Nail trims** - **Treatment for limping/lameness**, including a course of **anti-inflammatory medication** - **Injury care for cats**, with medication and follow-up question answering (including non-treatment queries about a missing cat) - **Dental procedures** (site-listed) - **Ultrasound** (site-listed) - **Blood tests** (site-listed) - **Out-of-hours support** mentioned by multiple reviewers (including immediate phone response and discussion of whether an in-person visit was needed) - **WhatsApp chat** mentioned as a way to communicate with the practice (as described in a review) ## People - **Alina** (vet, role implied in reviews): Mentioned repeatedly for taking time with appointments and helping nervous/anxious dogs settle. Examples owners give include a thorough check-over that “wasn’t rushed,” gentle handling during a booster/nail-trim visit, and building a dog’s trust. One reviewer also noted she recognised their dog outside the practice and stopped to say hello. - **Steve**: Named by a reviewer alongside Alina as someone they “have complete trust in,” though no specific interaction details were provided in the text available to us. - **Out-of-hours vet (name not remembered)**: In one review, the vet discussed a possible foreign-body ingestion and jointly agreed a monitoring plan at home rather than insisting on an immediate consultation. ## Reviews **4.9 stars from 212 reviews.** Themes below are drawn from the latest written reviews available to us. - **Prompt, efficient appointments** are mentioned (e.g., “seen promptly,” “very efficient”). - **Clear advice and treatment for common problems**, including injured cats and dogs with limps (with anti-inflammatory medication specifically mentioned). - **Support for anxious/nervous dogs**, with owners describing staff taking time, being gentle, and helping dogs relax during exams. - **Out-of-hours help without pressure to attend**, including a detailed phone discussion and agreement to monitor at home rather than “hard sell” an emergency visit. - **Continuity and communication tools**: reviewers mention “personal care and continuity,” and one specifically calls out a **WhatsApp chat function** as useful.

## Summary House & Jackson LLP describes itself as an **independent equine and small-animal practice** that has been caring for animals **since 1980**. It appears set up for **routine and urgent same-day care** (one owner reports calling in the morning and being given an appointment that same day, with a planned recheck **48 hours** later), and it also provides **emergency/out-of-hours cover**, with some calls forwarded to **Vets Now (Witham)** outside stated times. Decision-relevant points from recent reviews are mixed: several owners describe **kind handling and clear guidance**, including support around **pet loss**, while others report issues around **fees for Sunday emergencies** and **inconsistent continuity (different vets each visit)**. One long-term client describes a serious customer-service problem involving **lost insurance claim forms** and a complaint about a nurse’s phone manner. ## Services - **Small-animal and equine veterinary care** (practice description). - **Emergency and out-of-hours services** (practice policy described on the website). - The website states that calls between **6.30pm–7.45pm (Mon–Fri)** and emergency appointments **after 12pm on Saturdays, plus Sundays and Bank Holidays**, incur **emergency fees**. - The website also states that calls **outside these hours** are forwarded to **Vets Now, Witham**. - **Time-sensitive appointments and follow-ups**, as described by one owner: same-day assessment for a dog, medication provided, and a planned review **48 hours** later. - **Chicken medication supply** is mentioned in two reviews (specifically **Exholt**), with the reviewer noting they could access appropriate medications for chickens. ## People - **Kim (vet)** is named in a review as being notably **empathetic and understanding**, with the owner highlighting her **knowledge and experience** and also thanking reception. - **Sam Brown (nurse)** is named in a negative review alleging **rudeness on the phone**, including the reviewer stating they were **hung up on** during a call about **missing claim forms**. - **Molly** is mentioned in the same negative review as being **understanding and trying to help**. ## Reviews **4.4 stars from 74 reviews.** The latest written reviews include both strong praise for urgent support and empathy, and criticism about emergency fees, continuity, and administration/communication. “Themes below are drawn from the latest written reviews available to us.” - **Fast access for urgent problems:** one owner reports a same-morning call leading to an appointment later that morning, diagnosis explained, medication provided, and a **48-hour recheck** arranged. - **Handling and stress-awareness:** one reviewer says staff **stopped when the dog became too stressed** and handled her carefully; reception staff reportedly noticed active bleeding and quickly gathered supplies and advice. - **Support around bereavement:** reviewers describe staff showing **sympathy** and giving **next-step advice** after a dog died. - **Continuity concerns:** one owner says there is “always a different vet,” leading to **lack of consistency**. - **Fees and tone in emergencies:** one recent reviewer describes being quoted a **£200 Sunday fee** before consultation/other charges, and felt the phone response was **short** and uninterested. - **Administration/customer-service complaint:** a long-term client alleges **unprocessed/misplaced claim forms** and reports an upsetting phone interaction with a named nurse.