Farm Vets in Billericay

## Summary House & Jackson LLP describes itself as an **independent equine and small-animal practice** that has been caring for animals **since 1980**. It appears set up for **routine and urgent same-day care** (one owner reports calling in the morning and being given an appointment that same day, with a planned recheck **48 hours** later), and it also provides **emergency/out-of-hours cover**, with some calls forwarded to **Vets Now (Witham)** outside stated times. Decision-relevant points from recent reviews are mixed: several owners describe **kind handling and clear guidance**, including support around **pet loss**, while others report issues around **fees for Sunday emergencies** and **inconsistent continuity (different vets each visit)**. One long-term client describes a serious customer-service problem involving **lost insurance claim forms** and a complaint about a nurse’s phone manner. ## Services - **Small-animal and equine veterinary care** (practice description). - **Emergency and out-of-hours services** (practice policy described on the website). - The website states that calls between **6.30pm–7.45pm (Mon–Fri)** and emergency appointments **after 12pm on Saturdays, plus Sundays and Bank Holidays**, incur **emergency fees**. - The website also states that calls **outside these hours** are forwarded to **Vets Now, Witham**. - **Time-sensitive appointments and follow-ups**, as described by one owner: same-day assessment for a dog, medication provided, and a planned review **48 hours** later. - **Chicken medication supply** is mentioned in two reviews (specifically **Exholt**), with the reviewer noting they could access appropriate medications for chickens. ## People - **Kim (vet)** is named in a review as being notably **empathetic and understanding**, with the owner highlighting her **knowledge and experience** and also thanking reception. - **Sam Brown (nurse)** is named in a negative review alleging **rudeness on the phone**, including the reviewer stating they were **hung up on** during a call about **missing claim forms**. - **Molly** is mentioned in the same negative review as being **understanding and trying to help**. ## Reviews **4.4 stars from 74 reviews.** The latest written reviews include both strong praise for urgent support and empathy, and criticism about emergency fees, continuity, and administration/communication. “Themes below are drawn from the latest written reviews available to us.” - **Fast access for urgent problems:** one owner reports a same-morning call leading to an appointment later that morning, diagnosis explained, medication provided, and a **48-hour recheck** arranged. - **Handling and stress-awareness:** one reviewer says staff **stopped when the dog became too stressed** and handled her carefully; reception staff reportedly noticed active bleeding and quickly gathered supplies and advice. - **Support around bereavement:** reviewers describe staff showing **sympathy** and giving **next-step advice** after a dog died. - **Continuity concerns:** one owner says there is “always a different vet,” leading to **lack of consistency**. - **Fees and tone in emergencies:** one recent reviewer describes being quoted a **£200 Sunday fee** before consultation/other charges, and felt the phone response was **short** and uninterested. - **Administration/customer-service complaint:** a long-term client alleges **unprocessed/misplaced claim forms** and reports an upsetting phone interaction with a named nurse.