House & Jackson LLP

House & Jackson LLP presents itself as an independent equine and small-animal practice that has been caring for animals since 1980. It appears set up for both routine appointments and urgent same-day care, with reviews describing quick access for a sick dog and a planned recheck 48 hours later. The practice also offers emergency and out-of-hours cover, with some calls forwarded to Vets Now in Witham outside its stated emergency periods.

Services

• •Equine and small-animal care: The practice offers veterinary care for both horses and small animals, with recent reviews mentioning routine health checks as well as treatment for more urgent problems.
• •Urgent appointments and follow-up care: Owners describe being able to get same-day appointments for unwell pets, with medication supplied and short-interval rechecks arranged where needed.
• •Emergency and out-of-hours care: The website states that emergency fees apply in the evening on weekdays, after midday on Saturdays, and on Sundays and Bank Holidays. Outside those hours, calls are forwarded to Vets Now, Witham.
• •Handling of stressful or sensitive cases: Recent feedback highlights careful handling of anxious pets, staff stopping when a dog became too stressed, and supportive help around pet loss.
• •Chicken medication supply: Reviews specifically mention access to Exholt and other appropriate medications for chickens.

Pricing

Available published prices indicate the clinic sits below average relative to similar practices. Review feedback on cost is mixed: while many comments focus on service rather than price, one recent reviewer strongly criticised the Sunday emergency fee as high.

People

• •Kim is named in reviews as a vet who is especially empathetic, kind, knowledgeable, and helpful.
• •Molly is mentioned positively in a complaint review as understanding and trying to help.
• •Sam Brown is named in a negative review about phone manner and handling of insurance claim paperwork.
• •Unnamed vets and reception staff are also praised in recent reviews for being attentive, gentle with stressed pets, and helpful in urgent situations.

Reviews

House & Jackson has a 4.4/5 Google rating from 75 reviews. Recent feedback is mostly positive, with a few recurring concerns.

• •Owners often describe kind, thorough consultations, saying vets listen properly, avoid rushing, and explain treatment clearly.
• •Several reviews mention prompt help for urgent cases, including same-day appointments, medication provided quickly, and careful handling of distressed pets.
• •The practice is also praised for sympathy and practical support after a pet’s death.
• •More critical comments mention lack of continuity between vets, and one reviewer was unhappy about the Sunday emergency fee and the tone of the phone response.