House & Jackson LLP – Vets in Billericay
Clinic Overview
- Owners often describe kind, unhurried consultations, saying vets listen properly, explain treatment clearly, and give helpful advice. - Several reviews mention prompt help for urgent cases, including same-day appointments, medication provided quickly, and careful handling of distressed pets. - The practice is frequently praised for compassion around end-of-life care and bereavement, including home euthanasia, sympathy after a pet’s death, and thoughtful follow-up.
Services
- •Equine and small-animal care: The practice offers veterinary care for both horses and small animals, with reviews mentioning routine health checks as well as treatment for more urgent problems.
- •Urgent appointments and follow-up care: Owners describe being able to get same-day appointments for unwell pets, with medication supplied and short-interval rechecks arranged where needed.
- •Emergency and out-of-hours care: The website states that emergency fees apply in the evening on weekdays, after midday on Saturdays, and on Sundays and Bank Holidays. Outside those hours, calls are forwarded to Vets Now, Witham.
- •Handling of stressful or sensitive cases: Feedback highlights careful handling of anxious pets, staff stopping when a dog became too stressed, and supportive help around pet loss.
- •End-of-life support: Reviews mention sympathetic guidance after a pet’s death, and one owner describes an at-home euthanasia being rearranged so it could be done quietly and peacefully.
- •Chicken medication supply: Reviews specifically mention access to Exholt and other appropriate medications for chickens.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review feedback on cost is mixed: most comments focus on the quality of care rather than price, but one reviewer strongly criticised the Sunday emergency fee as high.
People
- •Kim is named in reviews as a vet who is especially empathetic, kind, knowledgeable, and helpful.
- •Jane is thanked in a recent review alongside her team at Blackmore for helping save a dog and giving the owner more time with her.
- •James is named in a recent review for arranging a calm, peaceful home euthanasia.
- •Molly is mentioned positively in an older complaint review as understanding and trying to help.
- •Sam Brown is named in an older negative review about phone manner and insurance paperwork handling.
- •Unnamed vets and reception staff are also praised for being attentive, gentle with stressed pets, and helpful in urgent situations.
Reviews
House & Jackson has a 4.4/5 Google rating from 76 reviews. Recent feedback is mostly positive, with a few recurring concerns.
- •Owners often describe kind, unhurried consultations, saying vets listen properly, explain treatment clearly, and give helpful advice.
- •Several reviews mention prompt help for urgent cases, including same-day appointments, medication provided quickly, and careful handling of distressed pets.
- •The practice is frequently praised for compassion around end-of-life care and bereavement, including home euthanasia, sympathy after a pet’s death, and thoughtful follow-up.
- •More critical comments mention lack of continuity between vets, and one reviewer was unhappy about the Sunday emergency fee and the tone of the phone response.
