House & Jackson LLP – Vets in Billericay
Clinic Overview
House & Jackson LLP describes itself as an independent equine and small-animal practice that has been caring for animals since 1980. It appears set up for routine and urgent same-day care (one owner reports calling in the morning and being given an appointment that same day, with a planned recheck 48 hours later), and it also provides emergency/out-of-hours cover, with some calls forwarded to Vets Now (Witham) outside stated times.
Decision-relevant points from recent reviews are mixed: several owners describe kind handling and clear guidance, including support around pet loss, while others report issues around fees for Sunday emergencies and inconsistent continuity (different vets each visit). One long-term client describes a serious customer-service problem involving lost insurance claim forms and a complaint about a nurse’s phone manner.
Services
- •Small-animal and equine veterinary care (practice description).
- •Emergency and out-of-hours services (practice policy described on the website).
- •The website states that calls between 6.30pm–7.45pm (Mon–Fri) and emergency appointments after 12pm on Saturdays, plus Sundays and Bank Holidays, incur emergency fees.
- •The website also states that calls outside these hours are forwarded to Vets Now, Witham.
- •Time-sensitive appointments and follow-ups, as described by one owner: same-day assessment for a dog, medication provided, and a planned review 48 hours later.
- •Chicken medication supply is mentioned in two reviews (specifically Exholt), with the reviewer noting they could access appropriate medications for chickens.
People
- •Kim (vet) is named in a review as being notably empathetic and understanding, with the owner highlighting her knowledge and experience and also thanking reception.
- •Sam Brown (nurse) is named in a negative review alleging rudeness on the phone, including the reviewer stating they were hung up on during a call about missing claim forms.
- •Molly is mentioned in the same negative review as being understanding and trying to help.
Reviews
4.4 stars from 74 reviews. The latest written reviews include both strong praise for urgent support and empathy, and criticism about emergency fees, continuity, and administration/communication. “”
- •Fast access for urgent problems: one owner reports a same-morning call leading to an appointment later that morning, diagnosis explained, medication provided, and a 48-hour recheck arranged.
- •Handling and stress-awareness: one reviewer says staff stopped when the dog became too stressed and handled her carefully; reception staff reportedly noticed active bleeding and quickly gathered supplies and advice.
- •Support around bereavement: reviewers describe staff showing sympathy and giving next-step advice after a dog died.
- •Continuity concerns: one owner says there is “always a different vet,” leading to lack of consistency.
- •Fees and tone in emergencies: one recent reviewer describes being quoted a £200 Sunday fee before consultation/other charges, and felt the phone response was short and uninterested.
- •Administration/customer-service complaint: a long-term client alleges unprocessed/misplaced claim forms and reports an upsetting phone interaction with a named nurse.
Special Services
Animals Treated at House & Jackson LLP
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – House & Jackson LLP
Opening Hours
Hours
Reviews for House & Jackson LLP
Note: Showing the 5 most recent Google reviews out of 74 we track in total. Recent reviews may not be representative of overall sentiment.
John Sax
in the last week
i had an emergency with my dog on sunday. Although registered with House & Jackson they wanted to charge me £200 fee to bring my dog and then pay consultation fee etc on top. This is at least double the amount other vets charge. i ended up in Chelmer Village pet store where i paid £100 for one time registration fee and £86 for vet consultation and medicine. Very friendly and concerned on the phone and in the clinic.Other local vets charge around £100 for Sunday so why is our pet friendly H&R charging so much and very short on the phone too with no interest in my problem.
Tracy Kelly
a month ago
Fantastic vet, all staff amazing.
EmJ Kearsey
2 months ago
1st thing 1st I cant remember any names from today but all of you was so kind and loving and just want to say thank you!! So sadly my vet I went to before I got my 2nd opinion with H&J failed my beautiful chihuahua and am so glad I picked H&J they got me a appointment for her as soon as they could I rang them at half 9am and got a appointment at 10.45am and when I got there they knew who I was and why I was there before could even speak to anyone to say am here! They told me what was actually wrong with my dog and give me the right medication and we are now on the right path now and they are seeing us again in 48 hours my other vets wanted me to walk 2 weeks!! The stuff was lovely and great with my pet and they knew to stop when she got too stressed and handled her with care and the 2 receptionists saw that Nala was leaking blood out of her abscess and run round for us getting her stuff to leave her up with and give me some more advice for her and was so helpful! Am very happy and well behaved going there from now on!
Grayson Nolan
3 months ago
Mixed. Not bad. Has what you need when you need it. Best place to get Exholt for chickens. As long as you know what your chickens need come here and you’ll be able to access the appropriate medications. Had to find any vet that can help with chickens unfortunately general so these guys were ok.
Grayson Nolan
2 weeks ago
Mixed. Not bad. Has what you need when you need it. Best place to get Exholt for chickens. As long as you know what your chickens need come here and you’ll be able to access the appropriate medications. Had to find any vet that can help with chickens unfortunately general so these guys were ok.
Lisa Dillon
3 months ago
Better than most in the area but there’s always a different vet so no consistency. However, they were kind & took care of my cats who sadly passed.
Lisa Dillon
a month ago
Better than most in the area but there’s always a different vet so no consistency. However, they were kind & took care of my cats who sadly passed.
Russell Nolan
6 months ago
My Mum's dog suddenly passed away. House and Jackson showed sympathy and advice me on the next step during this unfortunate situation. Prompt service thank you so much
Adrian Silver
9 months ago
Recently saw Kim who is a vet here. I rarely leave reviews anywhere, however, in this instance I felt it necessary to leave some praise as she’s one of the most empathetic, kindest and understanding vets I’ve ever seen. Her knowledge and experience was so helpful and I am so appreciative for her help. Thank you, Kim and to those on reception. Keep up the great work!
Claire Montague
2 years ago
I have been a client of House & Jackson’s for around 8 years and since August 2022 the service has dramatically declined. My beloved dog sadly died in November and since, I have hand delivered two claim forms to the office not only have they no idea where they have been placed (having not been processed) the nurse, Sam Brown, was EXTREMELY rude to me and even hung up the phone whilst trying to explain the situation. She basically called me a liar, spoke over me, was completely rude and hung up!! I cannot believe it. I am disgusted by her behaviour and terrible customer service. The lack of care and understanding from her is appalling. My dogs treatment at Billericay was poor back in August and no wonder with staff like this Sam… a nurse with no empathy, communication skills and just plain rude! I will be making a formal complaint also to the practice as she is a let down to the rest of the team who are actually nice, having also spoken to Molly in the same conversation who was understanding and actually trying to help. What a terrible advert for your beloved animals care with an aggressive rude uncaring nurse, Sam…. absolutely disgusted!! No one should have to deal with this at a time of losing their beloved pet!! Outrageous :(
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