Vets Now (Witham)

Vets Now Witham is an out-of-hours emergency clinic for small animals within the IVC Evidensia-owned Vets Now group, with video consultations also offered through the wider provider. It focuses on urgent assessment and stabilisation, with recent reviews describing pets being seen quickly, tests carried out during the visit, medication given, and advice on what to monitor at home or arrange with a daytime vet. Feedback is mixed on communication and value: many owners praise caring, efficient staff and clear updates, while others report poor empathy, long waits at busy times, and frustration about cost.

Services

• •Out-of-hours emergency veterinary care for small animals.
• •Urgent assessment, treatment and stabilisation, including examples in reviews of thorough examinations, anti-sickness injections, medication, and home-care advice.
• •Diagnostic testing during emergency visits, with one owner describing tests being done while they waited.
• •Imaging and onward referral where needed
• •X-rays are mentioned in reviews, sometimes arranged through the pet’s usual daytime vet.
• •A dislocated hip case was referred on to an orthopaedic vet.
• •Overnight monitoring is described in one review, where a kitten was kept in overnight care.
• •Video consultations are listed through the wider Vets Now service.
• •The wider Vets Now provider also references 24-hour referral hospitals and specialties such as neurology and oncology, though these are not necessarily specific to the Witham site.

Pricing

No published pricing information is currently available for this clinic.

People

• •Silvia (vet) is specifically praised in a Christmas Day emergency visit, with the owner describing her as kind and supportive when they were upset.
• •Holly (vet) is named in one negative review, which criticised her compassion and communication.
• •Reviews also mention helpful front-of-house and phone support, including calm call handling before arrival and friendly, efficient reception and nursing staff.

Reviews

Google rating: 4.1/5 from 366 reviews. Recent feedback shows a mix of strong appreciation for urgent care and criticism around empathy, waiting, and cost.

• •Many owners say their pet was seen quickly or immediately, especially on arrival for urgent problems, and describe staff as caring, efficient and reassuring.
• •Several positive reviews mention clear communication about treatment and costs, prompt examinations, tests while waiting, medication that helped, and practical follow-up advice.
• •Negative reviews focus on poor empathy or limited explanation in some difficult cases, including complaints about not being shown X-rays, referral handling, and insurance administration.
• •Cost is a repeated theme: some owners felt the out-of-hours service was very expensive, even when they were otherwise satisfied with the care.