Paton & Lee Ltd – Vets in Witham
Clinic Overview
- Fast, dependable response for urgent problems: owners describe quick attendance for colic and same-day call-outs when horses needed prompt treatment. - Kind, patient handling: reviewers often describe the team as caring and reassuring, including for nervous owners and families new to horse ownership. - Clear communication and follow-up: feedback regularly mentions straightforward explanations, trusted advice, text updates when owners cannot attend, and follow-up after urgent visits.
Services
- •Emergency and urgent equine call-outs: The practice offers emergency cover, and owners describe quick attendance for urgent issues including colic and same-day visits for injuries such as cuts.
- •Routine and preventive care: Reviews mention yearly vaccinations, annual jabs, teeth visits and bringing injections up to date, with vets explaining treatment and general health considerations clearly.
- •Pre-purchase vetting: Owners specifically mention pre-purchase examinations, praising the vet’s calm manner, professionalism and willingness to answer questions.
- •Diagnostics and in-practice care: Recent feedback includes X-rays for a club foot and an overnight stay at the practice for scoping.
- •Surgery and longer-term support: Longer-term clients describe the practice helping their horses across a range of needs, from routine treatment through to surgery.
- •Client communication and coordination: Owners mention prompt handling of arrangements, including texting updates, contacting a stand-in when the owner could not attend, and following up after urgent visits.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. In reviews, one owner describes the practice as well priced, and another mentions a reduced-offer zone day for annual jabs and teeth visits.
People
- •Laura: Praised for a prompt colic call-out, treatment and next-day follow-up, and also mentioned positively for a thorough first visit, clear care plan and calm, supportive manner.
- •Abbie: Named in a vaccination and teeth visit, with positive comments on communication, flexibility and direct follow-up.
- •Johnathon: Praised for pre-purchase vetting, with comments on his kind, calm and professional approach.
- •Ali: Thanked for carrying out vaccinations and for explaining the process and general health considerations.
- •Piret and Sam: Named by a long-term client who thanked them for ongoing help across routine care and surgery.
- •Reception staff: Appreciated for being helpful over the phone and for smooth coordination around appointments.
Reviews
Google reviews show 4.9 stars from 130 reviews.
- •Fast, dependable response for urgent problems: owners describe quick attendance for colic and same-day call-outs when horses needed prompt treatment.
- •Kind, patient handling: reviewers often describe the team as caring and reassuring, including for nervous owners and families new to horse ownership.
- •Clear communication and follow-up: feedback regularly mentions straightforward explanations, trusted advice, text updates when owners cannot attend, and follow-up after urgent visits.
- •Trusted across routine and more involved care: recent experiences cover vaccinations, teeth visits, pre-purchase vetting, X-rays, scoping and longer-term support, with many reviewers saying they have strong confidence in the whole team.
