Dog & Cat Vets in Rayleigh

## Summary Medivet RayleighDownes Veterinary Surgeons is part of the Medivet group. Based on the website and recent reviews, the practice appears geared toward routine pet healthcare with access to 24/7 emergency cover through Medivet, plus ongoing care-plan support for day-to-day needs. Reviewers repeatedly mention short waits for appointments, a clean practice, and staff who take time to answer questions—especially helpful for new owners. Several long-term clients (20–35+ years) also specifically mention ongoing injections for dogs and that their vet handles a “difficult dog” patiently. ## Services - **24/7 emergency care (via Medivet)**, with an overnight emergency consultation fee applying for consultations between 7pm and 9am (per website). - **Routine consultations and ongoing treatment**, with reviews referencing: - **Regular injections** for a dog. - Staff answering lots of questions during appointments (including first-time puppy visits). - **Care plan** mentioned by a reviewer as making things “easy” and “good value” (no inclusions described in the available info). ## Pricing - **Overnight emergency consultation fee:** **£130** for consultations between **7pm and 9am** (website). ## People - **Michael (vet)** is named in multiple reviews. Owners describe him as: - **Patient with a “difficult dog.”** - **Polite and willing to answer many questions**, including during repeat visits for regular injections. - **Reception team** is mentioned as “engaging and helpful” in one review. ## Reviews **Google rating: 4.7 stars from 104 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Long-standing loyalty:** multiple owners mention using the practice for **20+ years** or **around 35 years**. - **Appointment experience:** several reviews mention **rarely waiting** for appointments and a **clean** clinic. - **Communication for owners:** staff are repeatedly described as welcoming and helpful, with specific mentions of **answering questions** (including from a first-time puppy owner). - **Handling of pets:** reviewers mention staff treating animals as individuals, and one highlights **patient handling of a challenging dog**. - **Costs:** one long-term client notes **fees have increased**, without giving figures.

## Summary Rayleigh Vets4Pets Ltd is part of the Vets4Pets group. The clinic presents itself as a modern, well‑equipped practice with in‑house diagnostics (including an in‑house lab, digital X‑ray and ultrasound) and a hospital ward/isolation unit. Emergency cover is stated to be provided by Vets4Pets Romford Hospital. From the latest reviews available, owners mention a mix of routine and longer‑running medical needs: one owner describes ongoing support for a kitten with allergies, and another mentions a follow‑up after surgery for two kittens. A couple of recent low-star reviews focus not on clinical care but on the practice’s stance/judgment around dog training tools (e.g., prong collars), while another raises a practical issue with medication ordering delays. ## Services Based on the website summary, the practice lists a broad range of services and facilities, including: - **Diagnostics & monitoring:** in‑house laboratory work (biochemistry, haematology, electrolytes), blood pressure monitoring, ECG and echocardiography, digital X‑ray, ultrasound. - **Surgery & procedures:** dentistry, soft tissue surgery, orthopaedics (including cruciate surgery), fracture repair, ear surgery, arthroscopy; anaesthesia; operating theatre. - **Medical care:** dermatology and cardiology; medication and prescriptions. - **Critical/supportive care facilities:** hospital ward, isolation unit, oxygen chamber; blood transfusion listed (including “in house blood transfusions”). - **Preventive and nurse-led support:** microchipping, nurse clinic, weight clinic, nutritional advice, health plans. - **Pet travel documentation:** animal health certificate / pet passport services, Pet Travel Scheme, and **Pet Passport OV66** (as listed on the site). - **Emergency care arrangement:** emergency cover stated as provided by **Vets4Pets Romford Hospital**. - **Training facility:** listed in the clinic data as a **Veterinary Nurse Training facility**. ## Pricing - One reviewer reports being asked to pay **£18 per month** for a treatment they felt could be bought elsewhere for less. - The same reviewer mentions being **charged £70** for a check-up (and describes concerns about additional unexpected/unauthorised charges). ## People - **Saul (role not stated in the review):** A reviewer with a kitten experiencing allergies says Saul “went above and beyond,” describing the case as ongoing and emotional rather than a quick fix, and says they felt supported by Saul and his team throughout. ## Reviews **Google rating: 4.4 stars from 354 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Continuity and reassurance for ongoing problems:** one owner describes sustained guidance for a kitten’s allergies and feeling supported through an ongoing treatment journey. - **Surgery follow-up mentioned:** one reviewer notes they planned a follow‑up after their cats’ surgery and describes staff as informative at the first “real visit.” - **Medication supply/ordering issues:** one owner reports requesting repeat medication orders twice, being told it was ordered, then later being told it hadn’t been—resulting in nearly a week without medication for a dog needing lifelong treatment. - **Disagreement over training-tool stance:** two recent 1‑star reviews criticise the clinic for judgment or “misinformation” regarding dog training methods/tools (specifically mentioning prong collars and head collars), framing it as outside veterinary remit. - **Billing/plan concerns raised by one reviewer:** one 1‑star review alleges unexpected/unauthorised charges and dissatisfaction with a monthly payment for treatment they administered themselves.

## Summary YourVets appears to be part of the **YourVets veterinary group** (as described on the group’s website). In the latest reviews available, owners describe it handling **urgent cat emergencies** (being told to come straight in and the cat being taken in immediately) and providing **end‑of‑life support**, including mention of a **calming room with a sofa** to sit with a pet. Reviews also point to a clinic set up for **cats in the waiting area**, with **raised platforms for cat carriers**. Feedback is mixed on the day‑to‑day experience: some owners describe compassionate, clear explanations during consultations, while others report **long waits**, **difficulty getting through to reception**, and problems with **prescriptions**. ## Services Services and capabilities mentioned in the information provided include: - **Veterinary nurse training facility** (listed in the clinic data). - **Urgent / emergency presentation**: owners describe being advised to come straight in for a cat emergency and the pet being taken in immediately. - **End‑of‑life care support**: owners mention support before and after a pet’s death, and a dedicated calming room for saying goodbye. - **Routine preventative care**: annual **vaccinations** and **flea/worm treatments** are specifically mentioned. - **Prescriptions**: multiple reviews discuss requesting flea/worm treatments and prescription processing (with one reporting significant delays). ## Pricing - One owner reports an annual visit for **two dogs’ vaccinations plus flea and worming** cost **“over £400.”** - Pricing is described inconsistently: one reviewer calls pricing “reasonable,” while others describe prices as “abnormal”/very high. ## People - **Emily (reception)** is named for proactively explaining that joining the **Healthy Pet Club** could have made certain routine items free for that owner’s visit (as described in the review). - Reception and clinical staff are described very differently across reviews: - Positive examples include **compassionate communication** in an emergency and a vet who **explained what was being done and the proposed plan of action** during a consultation. - Negative examples include reports of **rude/unprofessional reception interactions**, long phone waits, and interference with a prescription request. ## Reviews **4.2 stars from 561 reviews.** Themes below are drawn from the latest written reviews available to us. - **Compassion in emergencies and end‑of‑life situations:** owners mention being seen immediately for urgent cases and being supported through a pet’s death, including access to a calming room. - **Clear explanations during consults (for some):** one review describes the vet explaining actions taken during the appointment and outlining a plan. - **Waiting times and admin issues (for others):** complaints include waiting **45+ minutes past an appointment**, long phone queues, and a prescription request described as taking **12 days** (with multiple follow‑up calls). - **Cost perceptions vary sharply:** one owner cites a bill **over £400**, while another calls pricing reasonable; other reviews describe charges as excessive.