YourVets – Vets in Rayleigh
Clinic Overview
- Many owners describe the team as caring, respectful and supportive, particularly when pets are seriously ill or at the end of life. - Emergency care remains a strong theme, with positive examples including a cat seen straight away and warm feedback about the overnight team caring for an unwell puppy. - Several reviewers appreciate calm, clear communication from individual staff members, and the quieter room for final goodbyes continues to be mentioned positively.
Services
- •Routine preventive care: annual vaccinations, flea treatments and worming are specifically mentioned, including visits for multiple dogs. Reviews also mention the Healthy Pet Club for routine-care costs.
- •Urgent and emergency appointments: owners describe being told to come straight in during a cat emergency, with the pet taken in immediately on arrival. More recent feedback also mentions overnight care for an unwell puppy with suspected poisoning.
- •Consultations and treatment planning: some owners highlight vets talking through what they were doing during appointments and explaining the plan of action clearly, although communication experiences are not consistently positive.
- •End-of-life support: this is a clear strength in reviews, with several owners describing respectful, caring support before and after a pet’s death.
- •Prescriptions and ongoing treatments: flea and worm treatment prescriptions are discussed in reviews, though experiences with processing and admin are mixed.
- •Practice facilities: reviewers describe the clinic as spacious and very clean, with plenty of seating and raised platforms for cat baskets. A dedicated calming room with sofa seating is also mentioned for quieter final goodbyes.
- •Training: the practice is listed as a veterinary nurse training facility.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews on cost are mixed, though several owners describe it as expensive: one reported paying over £400 for two dogs’ annual vaccinations plus flea and worming treatments, and the Healthy Pet Club is mentioned as helping with routine-care costs.
People
- •Bonnie (vet): praised as caring and knowledgeable, especially with cats, with one owner saying they never felt rushed during the appointment.
- •Emily (reception): thanked for explaining that Healthy Pet Club membership could have covered routine items for one visit.
- •More broadly, reviews mention kind reception staff, compassionate vets, and attentive nurses on duty after hours. Recent feedback is especially positive about the overnight vet and nurse team, who are described as reassuring and caring in urgent situations.
Reviews
Google rating: 4.2/5 from 579 reviews.
- •Many owners describe the team as caring, respectful and supportive, particularly when pets are seriously ill or at the end of life.
- •Emergency care remains a strong theme, with positive examples including a cat seen straight away and warm feedback about the overnight team caring for an unwell puppy.
- •Several reviewers appreciate calm, clear communication from individual staff members, and the quieter room for final goodbyes continues to be mentioned positively.
- •Negative feedback mainly centres on operational and communication problems: long waits, difficulty getting through by phone, reception appearing understaffed, and one particularly poor out-of-hours experience involving delays and confusing discussions about treatment costs.
