YourVets

YourVets in Rayleigh has mixed feedback overall, with many owners praising compassionate care, clear explanations and sensitive support in emergencies and end-of-life situations. Recent reviews are especially positive about the handling of urgent cat cases, thoughtful communication and a calming room for final goodbyes. Some owners still report long waits, difficulty reaching reception and delays with prescriptions.

Services

• •Routine care: annual vaccinations, flea treatments and worming are specifically mentioned, including visits for multiple dogs.
• •Urgent and emergency appointments: owners describe being told to come straight in during a cat emergency, with pets seen immediately on arrival.
• •Consultations and treatment planning: some reviews highlight vets explaining what they were doing during the appointment and talking through the proposed plan of action.
• •End-of-life support: several owners mention caring support before and after a pet’s death, including access to a dedicated calming room with seating for a quieter, more peaceful goodbye.
• •Prescriptions: flea and worm treatment prescriptions are discussed in reviews, although experiences with processing times are mixed.
• •Practice facilities: reviewers describe the clinic as spacious and very clean, with plenty of seating and raised platforms for cat baskets.
• •Training: the practice is listed as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. One owner reported paying over £400 for two dogs’ annual vaccinations plus flea and worming treatments. Reviews are mixed on cost: some describe pricing as reasonable, while others feel it is expensive. A Healthy Pet Club membership is also mentioned in reviews as helping with routine-care costs.

People

• •Bonnie (vet): praised as caring and knowledgeable, especially for a senior cat, with one owner saying they never felt rushed during the appointment.
• •Emily (reception): thanked for explaining that Healthy Pet Club membership could have covered routine items for one visit.
• •More generally, reviews mention kind reception staff, compassionate vets, and attentive nurses on duty after hours, particularly in emergency and end-of-life situations.

Reviews

Google rating: 4.2/5 from 563 reviews.

• •Many recent reviewers describe the team as helpful, caring and compassionate, especially in difficult circumstances.
• •Emergency and end-of-life care stand out strongly, with owners mentioning immediate attention for urgent cases and thoughtful support after a pet’s death.
• •Several positive reviews mention clear communication from vets, a calm manner with cats, and a clean, spacious practice environment.
• •Negative feedback focuses on operational issues rather than clinical warmth: long waits past appointment time, difficulty getting through to reception, and a prescription request that one owner said took 12 days.