I am extremely disappointed with the customer service we received from this practice and have now made the decision to transfer my dog’s care permanently elsewhere.
My dog relies on Pregabalin as an essential part of her ongoing treatment. Being told that they could not provide her medication and that I should simply contact another vet left me in an incredibly stressful situation. In my opinion, leaving a patient without access to essential ongoing medication is unacceptable.
Unfortunately, this wasn’t my only negative experience. During one of my dog’s examinations, we had agreed on an abdominal ultrasound and I was given an expected price. Additional investigations, including an X-ray and blood tests, were carried out and added to my bill without these being properly discussed with me beforehand. Instead of the approximately £600 I was expecting, my bill ended up being around twice that amount.
I didn’t complain at the time, but I found this extremely disappointing. If additional tests and additional costs are considered necessary, I expect them to be explained and agreed with me before they are carried out, rather than simply being presented with a higher bill afterwards.
Sadly, after my overall experience — and particularly the way the medication situation was handled — I can no longer recommend this practice.
I was Pet4Vet customer for 8 year .
I had good experience most of the time .
For a year now I felt the service and knowledge of the vets are very questionable.
My cat is on medication 2 times a day .
He has to have regular blood test .
previous vets never had any issue taking blood from him , they always said he is such a lovely boy.
Àt last visit single vet tried to take the blood .
She stressed our cat so badly.
After 20 minutes she asked the receptionist assistant to help her .
.. by that point our cat went in a panic escape mode .
After 30 minutes they traumatised our cat so badly .
Without managed to take any blood from him .
They said come back another day when are more vets àt the practice.
I’m very disappointed because one person on is own never should start .
My husband offered to help to hold our cat , but the vet said no .
We had an other appointment booked in which we had to cancel because our cat got so frightened from the vet visit refused to get in the house for weeks .
I had to feed him outside or on the street which is extremely stressful situation when we have to give him his medicine.
Later on I got a text massage unpaid bill £21 . ( We did pay for the vet visit) .
I ignored for few day because I was working abroad they called me every day for payment I said I’m busy back to the country on Tuesday and will pay then .
Tuesday I went and paid the bill .
I wanted to complain about how unprofessional they treated my cat also I found amusing how they can’t operate their own payment system.
The person àt reception desk was very ignorant & careless . She said send an email.
I was very surprised about her response because actually she was the company owner , so no point to send an email …
I just wanted to let her know that they are need to improve their practice before other major incidents happen…..
She called me rude because I said the practice run very chaotically.
I am extremely unhappy with the experience we had at this veterinary practice recently.
We brought our 13 year old cat in for an appointment and were left waiting for around 50 minutes before anyone saw us. Considering we had an appointment booked, I found the wait completely unacceptable.
When the vet finally saw us, I was disappointed with the consultation. She struggled to measure our cat correctly and the advice she gave us was very general and not particularly helpful. I felt that I was being told things that I could have easily found online myself.
I asked for our cat to have a blood test, so he was taken into the back of the practice. We were then left waiting for approximately 45 minutes with absolutely no communication. We had no idea what was happening with him and had to ring the reception bell several times because nobody came out to give us an update. I have never experienced having to wait that long for a blood test, especially without anyone explaining what was taking so long.
Eventually, the vet came back and told us she had been unable to get a blood sample because she could not locate his vein due to his veins being very small. What shocked me even more was seeing that his entire neck and one of his paws had been shaved. Which they usually shave the tiniest amount so they can draw the blood. The following day, his paw was blue, which was extremely worrying.
I have no idea what happened to him during the 45 minutes he was away from us, but the whole situation made us very uncomfortable. Our cat is incredibly calm, affectionate and friendly, yet when he was brought back to us, he looked frightened and visibly upset. I was honestly relieved to get him home.
We had used this practice before and had a genuinely excellent experience, which is why this visit was such a huge disappointment. The difference in the standard of care and communication was very noticeable.
Unfortunately, we left feeling extremely let down. I expect a much higher standard of care when I am trusting a veterinary practice with my pet, especially when he is an older cat. I hope the practice takes this feedback seriously because our experience this time was nowhere near what we had previously experienced there.
We had a great experience with Vets for Pets Loughton. The whole team were kind, professional and compassionate, especially towards the end of our dog Coco’s life.
A special thank you to Ony, who was really good in Coco’s appointments.
When we collected Coco’s ashes, everything had been prepared so thoughtfully, and the card was a lovely touch.
We’re very grateful for the care Coco received and would highly recommend Vets for Pets Loughton, Thank you all so much x
Just wanted to thank the staff and vet Cheryl for the outstanding care provided to my tempermental Pomeranian. She was sensitive, reassuring and extremely professional throughout our interaction, explaining the procedures and after care plan; even taking into account my own well-being, an elderly person who was going to travel in this extreme heat, offering to allow us to come earlier than planned for our appointment if she had space. She found the space and took great care of my dog.
I will forever be grateful to Cheryl and the staff for the outstanding care and attention shown to both me and my dog.
Thank you - first class service!
I can’t recommend this practice highly enough. Cheryl and the team quite literally saved my dog’s life with emergency abdominal surgery. I switched from my local vets to Vets4Pets Loughton for the procedure, and I’m so glad I did.
From start to finish, all the staff were incredibly friendly, kind, and supportive. They made what was a very frightening situation feel much more manageable. Their care, professionalism, and compassion are truly outstanding.
They are amazing, thank you so much for everything.
Maisie had her operation in January after weeks of excellent treatment and help from the vets she is very well thank you very much for all your hard work 💕💕
We had a really good experience here for my Ragdoll cat, Miso.
They managed to fit her in very quickly after seeing her, as she needed her canine removed. The procedure went well and she recovered smoothly. We felt she was in safe hands the whole time!
Cheryl, the owner, was great and took us through everything. Everything felt straightforward and the staff are all so lovely too!
It was also much cheaper than the quotes we’d had from our local vets, which we really appreciated.
Thank you again for taking such good care of Miso. Would definitely recommend.
Highly recommend I’ve had all my dogs jabs here and bought many items
Unfortunately I feel professional engagement has declined over the last couple of years. Whilst the front office remains helpful the vets appear to be pushing more expensive options onto the owner. This would appear to be in line with other vets in the area. During my last couple of visits I felt the vets had been more interested in touting for extra work than animal welfare. I do not say this lightly because I'm sure few go into the game for the financial gain but commercial pressure seems to be winning.
