Goddard Veterinary Group Loughton – Vets in Loughton
Clinic Overview
Goddard Veterinary Group Loughton is part of the Goddard Veterinary Group and has been established since 2003. The practice is RCVS accredited, has an in-house lab and X-ray, and the website says it was recently fully refurbished to create a more spacious, stress-free environment for pets.
Based on the latest reviews, owners most often describe hands-on care for serious situations and dentistry: one cat was treated after being hit by a car, and another pet had “lots of teeth removed” with owners highlighting thorough checks and strong aftercare communication. A contrasting theme appears in a 1-star review describing an urgent call about an injured stray cat where the receptionist allegedly required upfront payment despite an RSPCA incident number and did not offer immediate welfare care.
Services
From the clinic website and the reviews, services and capabilities mentioned include
- •Consultations and nurse clinics
- •Dentistry (including dental extractions; “lots of teeth removed” mentioned in reviews)
- •Blood testing and an in-house lab
- •Diagnostic imaging, including X-ray (X-ray listed on the site; X-ray facility mentioned)
- •Neutering
- •Microchipping
- •Pet vaccinations
- •Flea and worm treatment
- •Weight and diet advice
- •Wellness health screen
- •Free new pet health check
Emergency/out-of-hours: the website says that emergencies and out-of-hours cases are referred to dedicated 24/7 emergency pet hospitals (with Wanstead Veterinary Hospital named as the closest).
People
- •Walter (vet): mentioned repeatedly for treating a cat after a road traffic accident, and for dental work involving multiple tooth removals. Reviews describe “smashing communication throughout” during aftercare, and one owner says they “never felt rushed” during an euthanasia appointment.
- •Abbie: mentioned alongside Walter during an euthanasia visit; the owner reports they were told to take as long as needed and could pay the next day.
- •Front desk team (unnamed): one older review describes staff putting a puppy into a side room to avoid a nervous dog; a separate 1-star review describes a receptionist being “dismissive and abrupt” when asked to help an injured stray cat with an RSPCA incident number.
Reviews
4.6 stars from 99 reviews. The latest reviews available include multiple detailed 5-star experiences (dentistry, emergency care, euthanasia support) and a repeated 1-star complaint about handling an injured stray cat and payment policy. “”
- •Serious case care: a cat hit by a car was described as receiving “exceptional care” from admission onwards, with the vet and nurses credited with saving the cat.
- •Dental procedures and aftercare: multiple teeth removals are mentioned, with owners emphasising thorough checking, strong aftercare, and clear communication.
- •End-of-life support: one owner says they were not rushed, were encouraged to take their time, and were allowed to pay the next day.
- •Handling nervous pets: one review describes front staff using a side room to avoid a nervous dog.
- •Conflicting reports on urgent welfare cases: one reviewer alleges being asked to pay upfront for a stray cat despite an RSPCA incident number and being told the case would wait for a standard appointment slot.
Special Services
Animals Treated at Goddard Veterinary Group Loughton
Animals We Treat
Companion Animals
Opening Hours – Goddard Veterinary Group Loughton
Opening Hours
Hours
Reviews for Goddard Veterinary Group Loughton
Note: Showing the 5 most recent Google reviews out of 99 we track in total. Recent reviews may not be representative of overall sentiment.
Elle Baio
a week ago
Katia Asfalto
3 months ago
My cat was hit by a car on Tuesday. She was brought to the surgery by two lovely ladies that scooped her up from the side of the road. Allegra has received exceptional care since the moment she was admitted. Walter the vet and the nurses have done everything in their power and they have saved my cat. I cannot thank them enough. Walter really cares for his patients. Thumbs up for this surgery. Katia
Katia Asfalto
3 weeks ago
My cat was hit by a car on Tuesday. She was brought to the surgery by two lovely ladies that scooped her up from the side of the road. Allegra has received exceptional care since the moment she was admitted. Walter the vet and the nurses have done everything in their power and they have saved my cat. I cannot thank them enough. Walter really cares for his patients. Thumbs up for this surgery. Katia
L V
3 months ago
What can I say! I am so thrilled with Walter and all the nurses/staff at Loughton Branch for there wonderful, kind care for my little Bella who had to have lots of teeth removed last week. The level of care given to her was just wonderful - Very thorough in checking her over, the aftercare was great with smashing communication throughout. Thank you so much. Note: Bella ran back into then surgery for her first post op check - so they must be good ha ha
L V
3 weeks ago
What can I say! I am so thrilled with Walter and all the nurses/staff at Loughton Branch for there wonderful, kind care for my little Bella who had to have lots of teeth removed last week. The level of care given to her was just wonderful - Very thorough in checking her over, the aftercare was great with smashing communication throughout. Thank you so much. Note: Bella ran back into then surgery for her first post op check - so they must be good ha ha
Samantha Bishop
6 months ago
I contacted this practice seeking urgent treatment for a stray cat that had been severely limping for several days. I had already obtained an RSPCA incident number, which covers the cost of veterinary care in such cases. However, the receptionist was immediately dismissive and abrupt, stating that I personally would need to pay up front because they "don’t want to be chasing RSPCA invoices for three months." I was also told the cat would need to be booked in according to their general appointment availability, despite the fact it was clearly an urgent welfare case. This response is deeply concerning, as it appears to contradict the RCVS Code of Professional Conduct, which requires veterinary practices to provide first aid and pain relief to any animal in need—regardless of ownership status. Being difficult and obtrusive regarding an injured stray that is in pain, especially when RSPCA funding is available, is unacceptable.
Samantha Bishop
4 months ago
I contacted this practice seeking urgent treatment for a stray cat that had been severely limping for several days. I had already obtained an RSPCA incident number, which covers the cost of veterinary care in such cases. However, the receptionist was immediately dismissive and abrupt, stating that I personally would need to pay up front because they don’t want to be chasing RSPCA invoices for three months. I was also told the cat would need to be booked in according to their general appointment availability, despite the fact it was clearly an urgent welfare case. This response is deeply concerning, as it appears to contradict the RCVS Code of Professional Conduct, which requires veterinary practices to provide first aid and pain relief to any animal in need—regardless of ownership status. Being difficult and obtrusive regarding an injured stray that is in pain, especially when RSPCA funding is available, is unacceptable.
Tanya Wheeler
8 months ago
Went to Goddards in Loughton with our little fur baby Bruce. We had to have him put to sleep and Walter and Abbie were amazing. They were very kind and caring and we never felt rushed. We were told to take as long as we needed and to go home pay the next day. Completely opposite experience to the one we had at Pets At Home last year. Would recommend Walter as he has always acted professionally and always puts the pet and owners first. Five Stars.
Tanya Wheeler
5 months ago
Went to Goddards in Loughton with our little fur baby Bruce. We had to have him put to sleep and Walter and Abbie were amazing. They were very kind and caring and we never felt rushed. We were told to take as long as we needed and to go home pay the next day. Completely opposite experience to the one we had at Pets At Home last year. Would recommend Walter as he has always acted professionally and always puts the pet and owners first. Five Stars.
Hollie Bishop
3 years ago
Such a welcoming vets! Front staff were amazing, putting my little puppy into a side room to avoid a nervous dog. Guinnie had the best time as she got cooked chicken and liver paste. Photo of her on her way back!
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