Goddard Veterinary Group Loughton

- Recent positive feedback focuses on attentive clinical care, including a cat treated after being hit by a car, with Walter and the nursing team credited with exceptional care. - Dental treatment is another strong theme, with one owner describing multiple tooth extractions, thorough checks, and very good follow-up communication. - End-of-life support is described as kind and respectful, with owners saying they were not rushed and were given time and space.

Goddard Veterinary Group Loughton is part of Goddard Veterinary Group, within the VetPartners group, and has been established since 2003. The practice is RCVS accredited, with an in-house lab and X-ray facilities, and the clinic website says it was recently fully refurbished to create a more spacious, lower-stress environment for pets. Recent feedback most often highlights caring support in serious cases, dentistry, and sensitive end-of-life appointments.

Services

•Routine and preventive care includes consultations, nurse clinics, vaccinations, flea and worm treatment, microchipping, neutering, weight and diet advice, wellness health screens, and a free new pet health check.
•Diagnostic support includes blood testing through an in-house lab and on-site X-ray facilities.
•Dentistry is a clear area of regular work, including dental procedures and extractions; recent owners mention pets having multiple teeth removed, with thorough checks and strong aftercare communication.
•Recent reviews also mention hands-on treatment in a serious road traffic injury case, as well as calm, unhurried support during euthanasia appointments.
•For emergencies and out-of-hours care, the practice says cases are referred to dedicated 24/7 emergency pet hospitals, with Wanstead Veterinary Hospital named as the nearest.

Pricing

No published pricing information is currently available for this clinic.

People

•Walter (vet): repeatedly praised in reviews for emergency treatment, dental care, communication, and compassionate end-of-life support.
•Abbie: mentioned positively alongside Walter during a euthanasia appointment, with the owner describing a kind and unhurried approach.
•Front desk team: one review describes staff using a side room to help a puppy avoid a nervous dog, while another reviewer reports a negative experience during an enquiry about an injured stray cat.

Reviews

Goddard Veterinary Group Loughton has a 4.6/5 Google rating from 99 reviews.

•Recent positive feedback focuses on attentive clinical care, including a cat treated after being hit by a car, with Walter and the nursing team credited with exceptional care.
•Dental treatment is another strong theme, with one owner describing multiple tooth extractions, thorough checks, and very good follow-up communication.
•End-of-life support is described as kind and respectful, with owners saying they were not rushed and were given time and space.
•There is also a negative written review about how an urgent stray-cat enquiry was handled at reception, particularly around payment expectations and appointment urgency.

Reviews for Goddard Veterinary Group Loughton

Note: Showing the 10 most recent Google reviews out of 99 we track in total. Recent reviews may not be representative of overall sentiment.

Elle Baio

3 months ago

Katia Asfalto

6 months ago

My cat was hit by a car on Tuesday. She was brought to the surgery by two lovely ladies that scooped her up from the side of the road. Allegra has received exceptional care since the moment she was admitted. Walter the vet and the nurses have done everything in their power and they have saved my cat. I cannot thank them enough. Walter really cares for his patients. Thumbs up for this surgery. Katia

L V

What can I say! I am so thrilled with Walter and all the nurses/staff at Loughton Branch for there wonderful, kind care for my little Bella who had to have lots of teeth removed last week. The level of care given to her was just wonderful - Very thorough in checking her over, the aftercare was great with smashing communication throughout. Thank you so much. Note: Bella ran back into then surgery for her first post op check - so they must be good ha ha

Samantha Bishop

10 months ago

I contacted this practice seeking urgent treatment for a stray cat that had been severely limping for several days. I had already obtained an RSPCA incident number, which covers the cost of veterinary care in such cases. However, the receptionist was immediately dismissive and abrupt, stating that I personally would need to pay up front because they "don’t want to be chasing RSPCA invoices for three months." I was also told the cat would need to be booked in according to their general appointment availability, despite the fact it was clearly an urgent welfare case. This response is deeply concerning, as it appears to contradict the RCVS Code of Professional Conduct, which requires veterinary practices to provide first aid and pain relief to any animal in need—regardless of ownership status. Being difficult and obtrusive regarding an injured stray that is in pain, especially when RSPCA funding is available, is unacceptable.

I contacted this practice seeking urgent treatment for a stray cat that had been severely limping for several days. I had already obtained an RSPCA incident number, which covers the cost of veterinary care in such cases. However, the receptionist was immediately dismissive and abrupt, stating that I personally would need to pay up front because they don’t want to be chasing RSPCA invoices for three months. I was also told the cat would need to be booked in according to their general appointment availability, despite the fact it was clearly an urgent welfare case. This response is deeply concerning, as it appears to contradict the RCVS Code of Professional Conduct, which requires veterinary practices to provide first aid and pain relief to any animal in need—regardless of ownership status. Being difficult and obtrusive regarding an injured stray that is in pain, especially when RSPCA funding is available, is unacceptable.

Tanya Wheeler

11 months ago

Went to Goddards in Loughton with our little fur baby Bruce. We had to have him put to sleep and Walter and Abbie were amazing. They were very kind and caring and we never felt rushed. We were told to take as long as we needed and to go home pay the next day. Completely opposite experience to the one we had at Pets At Home last year. Would recommend Walter as he has always acted professionally and always puts the pet and owners first. Five Stars.

Hollie Bishop

3 years ago

Such a welcoming vets! Front staff were amazing, putting my little puppy into a side room to avoid a nervous dog. Guinnie had the best time as she got cooked chicken and liver paste. Photo of her on her way back!