Emergency Vets in Loughton

## Summary Goddard Veterinary Group Loughton is part of the Goddard Veterinary Group and has been established since 2003. The practice is RCVS accredited, has an in-house lab and X-ray, and the website says it was recently fully refurbished to create a more spacious, stress-free environment for pets. Based on the latest reviews, owners most often describe hands-on care for serious situations and dentistry: one cat was treated after being hit by a car, and another pet had “lots of teeth removed” with owners highlighting thorough checks and strong aftercare communication. A contrasting theme appears in a 1-star review describing an urgent call about an injured stray cat where the receptionist allegedly required upfront payment despite an RSPCA incident number and did not offer immediate welfare care. ## Services From the clinic website and the reviews, services and capabilities mentioned include: - Consultations and nurse clinics - Dentistry (including dental extractions; “lots of teeth removed” mentioned in reviews) - Blood testing and an in-house lab - Diagnostic imaging, including X-ray (X-ray listed on the site; X-ray facility mentioned) - Neutering - Microchipping - Pet vaccinations - Flea and worm treatment - Weight and diet advice - Wellness health screen - Free new pet health check Emergency/out-of-hours: the website says that emergencies and out-of-hours cases are referred to dedicated 24/7 emergency pet hospitals (with Wanstead Veterinary Hospital named as the closest). ## People - **Walter (vet)**: mentioned repeatedly for treating a cat after a road traffic accident, and for dental work involving multiple tooth removals. Reviews describe “smashing communication throughout” during aftercare, and one owner says they “never felt rushed” during an euthanasia appointment. - **Abbie**: mentioned alongside Walter during an euthanasia visit; the owner reports they were told to take as long as needed and could pay the next day. - **Front desk team (unnamed)**: one older review describes staff putting a puppy into a side room to avoid a nervous dog; a separate 1-star review describes a receptionist being “dismissive and abrupt” when asked to help an injured stray cat with an RSPCA incident number. ## Reviews **4.6 stars from 99 reviews.** The latest reviews available include multiple detailed 5-star experiences (dentistry, emergency care, euthanasia support) and a repeated 1-star complaint about handling an injured stray cat and payment policy. “Themes below are drawn from the latest written reviews available to us.” - **Serious case care:** a cat hit by a car was described as receiving “exceptional care” from admission onwards, with the vet and nurses credited with saving the cat. - **Dental procedures and aftercare:** multiple teeth removals are mentioned, with owners emphasising thorough checking, strong aftercare, and clear communication. - **End-of-life support:** one owner says they were not rushed, were encouraged to take their time, and were allowed to pay the next day. - **Handling nervous pets:** one review describes front staff using a side room to avoid a nervous dog. - **Conflicting reports on urgent welfare cases:** one reviewer alleges being asked to pay upfront for a stray cat despite an RSPCA incident number and being told the case would wait for a standard appointment slot.