Dog & Cat Vets in West Thurrock

## Summary Thurrock Vets4Pets Ltd is a Vets4Pets-branded practice described on its website as **locally owned**, with a **modern facility** that includes an **in‑house lab and pharmacy**, **digital X‑ray**, and **ultrasound**. The clinic also advertises **advanced procedures** (including endoscopy, laparoscopic “keyhole” surgery, orthopaedics, and cardiology) and says it **accepts referrals from other practices**. If the clinic is closed, its website states **emergency cover is provided by Vets4Pets Basildon Pitsea**. In recent reviews, owners give concrete positives such as **a follow-up phone call after a neutering procedure** and **dental extractions with prescribed pain relief** that improved a cat’s appetite and weight. However, a minority of reviews describe serious concerns including **missed diagnosis** (colon cancer) and **feeling pushed toward paid treatments**, alongside complaints of **rushed appointments** and **poor communication**. ## Services Based on the clinic website and the latest reviews available: - **Diagnostics & imaging (in-practice):** in-house laboratory testing (including **haematology** and **biochemistry**), **digital X‑ray**, **ultrasound**, **blood pressure monitoring** - **Surgery:** **soft tissue surgery**, **orthopaedic surgery**, **anaesthesia**, operating theatre; **laparoscopic (keyhole) spay** is specifically advertised - **Endoscopy:** advertised for internal investigation/procedures without open surgery - **Dentistry:** dentistry services; a **dental suite with X-rays** is advertised, and a review specifically mentions **tooth removal** plus post-op painkillers - **Laser treatment:** advertised as non-painful laser therapy used for issues such as arthritis/musculoskeletal problems - **Cardiology:** diagnosis and ongoing support for heart conditions is advertised - **Hospitalisation & infection control:** **hospital ward** and **isolation unit** are listed on the website - **Travel documentation:** **pet passports**, “fit to fly” letters, and rabies serology tests are advertised (with “trained Official Veterinarian vets” stated on the website) - **Emergency/out-of-hours:** website states emergency cover when closed is via **Vets4Pets Basildon Pitsea** - **Training:** listed as a **Veterinary Nurse Training facility** (from provided clinic data) ## Pricing - One reviewer reports being **charged £100 for a single visit**, describing the appointment as rushed and the medication as “useless.” (No further pricing is provided in the available inputs.) ## People - **Megan (nurse)**: specifically thanked by name for “outstanding service” in a recent review. - **Maria Teofilaktid (vet doctor)**: credited in a review for helping a cat that needed **teeth removed**, with the owner noting **painkillers were prescribed** and reporting improvements afterward (better appetite, weight gain, no bad breath). - Team follow-up: one owner highlights a **post-procedure check-in phone call** after their dog’s neutering, which made them feel reassured. ## Reviews **4.2 stars from 263 reviews.** The latest written reviews include both detailed positive treatment outcomes and a small number of serious complaints about cost, communication, and diagnostic decisions. **“Themes below are drawn from the latest written reviews available to us.”** - **Post-op support is noticed:** an owner mentions a **phone call after neutering** to check how their dog was doing. - **Dentistry outcomes:** one review describes **dental extractions** and prescribed **pain relief**, followed by clear improvements (appetite/weight/breath/coat). - **Staff named for good care:** individual praise for **Nurse Megan** and **Vet Maria Teofilaktid**. - **Conflicting experiences on thoroughness and value:** while several reviews describe feeling safe and well-treated, others allege **rushed appointments**, **poor professionalism**, and concern about **costs**—including one account of a cat later found to have **colon cancer that wasn’t identified** at the clinic, and another alleging a **£100 visit** without a proper examination/diagnosis.