Thurrock Vets4Pets Ltd – Vets in West Thurrock
Clinic Overview
- Positive comments often mention polite, caring staff and owners feeling reassured during treatment. - The follow-up phone call after a dog’s neutering procedure stands out as a detail several owners value. - A dental case involving tooth removal and post-operative pain relief was praised for a strong outcome, including better appetite and weight gain.
Services
- •Diagnostics and imaging: in-house laboratory testing including haematology and biochemistry, digital X-ray, ultrasound, and blood pressure monitoring.
- •Surgery and procedures: soft tissue surgery, orthopaedic surgery, anaesthesia, operating theatre facilities, and laparoscopic spays. Reviews also mention a dog neutering procedure with a follow-up phone call afterwards.
- •Dentistry: dentistry services and a dental suite with X-rays are advertised. One owner specifically praised treatment for a cat that had teeth removed, with pain relief prescribed after the procedure.
- •Advanced care: endoscopy, cardiology support, and laser treatment for arthritis and other musculoskeletal issues are listed.
- •Inpatient and infection-control facilities: hospital ward and isolation unit.
- •Travel, referrals, and training: pet passports, fit-to-fly letters, rabies serology testing, Official Veterinarian services, referrals from other vets, and veterinary nurse training. Out-of-hours emergency care is handled by Vets4Pets Basildon Pitsea.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on value are mixed: one owner felt a £100 single visit was poor value, while another described treatment during a serious illness as running into the thousands.
People
- •Megan (nurse): thanked by name for “outstanding service.”
- •Maria Teofilaktid: praised by a cat owner after dental treatment, with good recovery and clear improvement afterwards.
- •Wider team: reviews regularly mention polite receptionists, nurses, and vets, although a small number of recent comments report poor bedside manner from an individual vet.
Reviews
Google reviews: 4.2/5 from 268 reviews. Feedback is mixed overall, with many owners describing kind, caring treatment and a smaller number reporting poor communication, rushed appointments, or dissatisfaction with value.
- •Positive comments often mention polite, caring staff and owners feeling reassured during treatment.
- •The follow-up phone call after a dog’s neutering procedure stands out as a detail several owners value.
- •A dental case involving tooth removal and post-operative pain relief was praised for a strong outcome, including better appetite and weight gain.
- •Negative themes include rude or dismissive interactions, concern about rushed consultations, pricing complaints, and one serious complaint about a cancer diagnosis being missed before referral elsewhere.
