Emergency Vets in Epping

## Summary Forest Veterinary Centre is a multi-branch practice that describes itself as having over 30 years’ experience and “state-of-the-art facilities.” Based on the information available, it appears set up for both routine consultations and more complex or time-sensitive cases: reviews mention emergency care (including overnight stays), small-mammal surgery (pyometra surgery on a rat), and end-of-life support including euthanasia and cremation decisions. Recent feedback is mixed on operational consistency: some owners describe clear explanations and proactive updates (including WhatsApp video/messages during an inpatient stay), while one owner reports repeated splint failures, long waits, and slow insurance paperwork. ## Services - **Emergency / urgent care**: mentioned in reviews, including an emergency presentation and inpatient care with **two overnight stays**, plus follow-up updates by message/video. - **Surgery**: a review specifically mentions **pyometra surgery on a rat**. - **Orthopaedic-type injury management**: one review describes a **fractured front leg** treated with a **splint** and subsequent rechecks/reapplications. - **Euthanasia and aftercare arrangements**: one review describes support through **euthanasia**, discussion of **cremation options**, and handling of collection afterwards. - **Veterinary nurse training facility**: listed in the clinic’s structured data. ## Pricing - **£55**: reported charge in a review for replacing a slipped splint at a check-up. - **£120**: reported charge in a review for another splint replacement (described to the owner as a “bigger” splint). ## People - **Dr Dimitri**: repeatedly noted for communication—one owner says she introduced herself, explained the dog’s health clearly, and reassured them they could contact her with questions. - **Dr Phoebe**: credited by one owner with overseeing care that helped their dog “come back from the brink twice” over six months. - **Alessandro**: thanked by name for sensitive handling during euthanasia and support with decisions and next steps. - **Reception team**: described as checking in during a long wait on a busy day, keeping the owner informed they hadn’t been forgotten. ## Reviews **Google rating: 4.1 stars from 172 reviews.** Themes below are drawn from the latest written reviews available to us. - **Strong communication during stressful cases**, including clear explanations of treatment plans and reassurance about follow-up questions. - **Updates during hospitalisation**, with one owner describing WhatsApp video/messages and timely calls while their dog stayed overnight. - **End-of-life care described in detail**, including acting quickly to reduce distress, giving time during the appointment, and guiding cremation decisions. - **Operational and quality concerns raised by one owner**: long waits without promised callbacks, repeated splint slippage/falling off with additional charges, and an insurance form said to take 12 days to submit.