Dog & Cat Vets in Buckhurst Hill

## Summary Palmerston Veterinary Group is a long-established practice (established in 1986; the website also describes “over 55 years of experience”) with RCVS Practice Standards Scheme membership and Cat Friendly Clinic status. The clinic advertises in-house diagnostics (digital X‑ray and ultrasound), surgical procedures, and nurse clinics, and it’s also listed as a veterinary nurse training facility. In recent reviews, owners most often mention being fitted in quickly for urgent problems (one report of being seen within 20 minutes) and clear, unhurried support during end-of-life appointments (explaining the process and giving families time). ## Services Based on the website summary and structured clinic data, the practice offers: - **Emergency/urgent vet care** for sudden illness or injury (described as urgent treatment; specific out-of-hours arrangements aren’t detailed in the provided information). - **Surgical procedures** - **Diagnostic imaging**, including **digital X‑ray** and **ultrasound** - **Pet dental care** - **Vaccinations** - **Flea, tick & worming treatments** - **Pet travel services** - **Nurse clinics** - **Prescriptions & repeat medications** - Care for **cats, dogs, rabbits, and small animals** - **Veterinary nurse training facility** (listed in the structured clinic data) ## People - **Alex Angel (vet)** is named positively in multiple reviews. Owners describe him as *understanding and supportive*, particularly during difficult visits; one owner mentions not being rushed and being given time to say goodbye during a euthanasia appointment. Front-desk staff are repeatedly mentioned for being helpful and friendly; one reviewer contrasts this with their experience of a vet who “did not even say hi… my name is…” and made questions about vaccines feel like “too much.” ## Reviews **Google rating: 4.0 stars from 113 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Fast access for urgent appointments:** one owner says they were seen **within 20 minutes** after calling for an emergency slot. - **End-of-life care mentioned repeatedly:** owners describe staff **explaining the process clearly**, being **empathetic**, and **giving time** rather than rushing. - **Team experience varies by staff member:** several reviews praise receptionists/nurses/vets as a group, but one recent review reports a vet being abrupt and not welcoming, particularly around vaccine questions. - **Long-term loyalty:** one owner reports using the practice for **25+ years**, and another mentions being with a branch for years and feeling care improved after Palmerston took over.