Best Friends Group – Vets in Brentwood
Clinic Overview
Best Friends Group is a veterinary clinic that also operates as a veterinary nurse training facility. Based on recent reviews, it appears set up for routine care plus surgical treatment: multiple owners mention pets having surgery (including repeat procedures) with “excellent” aftercare, and others describe clear explanations for ongoing problems. Practical touches also come up—one reviewer said they were seen early when they arrived ahead of time, and another appreciated a non-judgemental approach when vaccinations were overdue (focused on solutions rather than “lecturing”).
Services
- •Veterinary nurse training facility (explicitly stated).
- •Surgery: owners report dogs having surgery, including one dog having surgery twice.
- •Ongoing condition management: reviews mention vets explaining a dog’s “ongoing problems” to help the owner understand next steps.
- •Vaccination discussions: one owner notes the clinic doesn’t judge if vaccinations are overdue, and instead helps get things back on track.
People
- •Anna: mentioned by name as being “attentive and gentle” with a cat, helping the pet stay calm during visits.
- •Reception team: repeatedly described as helpful and efficient (e.g., assisting owners, being “polite,” and contributing to a smooth first visit experience).
- •Vets (unnamed in most reviews): described as compassionate and reassuring with an elderly “grumpy” dog, and as taking time to explain conditions and care plans clearly.
Reviews
Google rating: 4.4 stars from 105 reviews.
- •Surgical care is specifically mentioned, including a dog having surgery twice, with owners describing the care as excellent.
- •Clear communication: owners mention vets explaining what’s going on (especially for ongoing issues) so they can understand the plan.
- •Handling nervous or difficult pets: examples include a “grumpy elderly dog” and a cat staying calm with a gentle approach.
- •Non-judgemental tone around overdue vaccinations: one reviewer highlights feeling supported rather than criticised.
- •Efficient, helpful front desk: several reviews mention receptionists being polite, welcoming, and quick to help.
Special Services
Animals Treated at Best Friends Group
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Best Friends Group
Opening Hours
Hours
Reviews for Best Friends Group
Note: Showing the 5 most recent Google reviews out of 105 we track in total. Recent reviews may not be representative of overall sentiment.
Ken Richards
2 weeks ago
Vary good service, I was early and they got me in and are vary good with me dogs
LINDA WELCH
3 weeks ago
Best Friends are absolutely wonderful Vets. Having just moved to the area I booked a first visit yesterday with my grumpy elderly dog.Excellent, helpful, kind service from my first phone call to attending and meeting the receptionist and then the wonderful lady vet who was so compassionate, knowledgeable and reassuring! I cannot recommend this veterinary surgery enough! Definitely 5 stars!!!!!
June James
2 months ago
Very friendly staff. Polite and very efficient. Our dog has had surgery twice the care has been excellent. Nothing is too much trouble. The receptionist is very helpful and will always assist you. Have used this veterinary surgery for all our previous dogs and was extremely happy with the care they received 😊
Kelly Caira
2 months ago
I have been with this practice a number of years and have always had a good experience with the vets and staff. Thank you!
Julia Masters
3 months ago
Always a great service received from both the receptionist and Anna who puts you at ease and is so attentive and gentle with Ben my cat. He is very calm with her.
Julia Masters
2 weeks ago
Always a great service received from both the receptionist and Anna who puts you at ease and is so attentive and gentle with Ben my cat. He is very calm with her.
Sally Mulhall
2 weeks ago
The lovely vet at Shenfield really makes you feel comfortable. Her love of animals really shows through putting customers at ease
Lynn Culley
a month ago
Receptionists are friendly and helpful. Parking is quite good. I have only seen two vets and they are lovely. Very kind to my dog and professional. They explain everything to me about my dog, so my understanding of his ongoing problems.
Jan Pavett
2 months ago
Best Friends Vet was recommended by my daughter as they said that they were a lovely group for her animals - couldn’t ask for a better reception. Our puppy is the first in 11 years and so far the Best Friend Vet have given an excellent service.
Scott Holder
4 months ago
An Outstanding Veterinary Practice – Truly Deserving of the Name ‘Best Friends’ Having lived in Brentwood for 30 years, I can confidently say that Best Friends Vets are the finest veterinary practice I’ve ever encountered. Their genuine love for animals is evident in every interaction, and they bring warmth and compassion to a field that can often feel clinical or judgemental. Unlike some other practices, they never make you feel embarrassed or lectured if your pet’s vaccinations are overdue or if life has simply got in the way. Their approach is refreshingly understanding, focusing on solutions rather than criticism. The staff are consistently polite, informative, and incredibly helpful. Their professionalism is matched by a sincere desire to provide the best care possible—not only for the animals, but for the people who love them. I only wish they had been in Brentwood decades ago. I won’t be taking my pets anywhere else.
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