Best Friends Group

- Warm, helpful service is a strong theme: owners mention kind reception staff, smooth first visits, and a practice that is welcoming from the first phone call onward. - Surgical care is specifically praised: one owner says their dog had surgery twice and describes the care as excellent. - Communication stands out: reviewers say vets explain conditions clearly and help owners understand ongoing health problems and next steps.

Best Friends Group in Brentwood is part of VetPartners and also operates as a veterinary nurse training facility. It appears set up for routine veterinary care as well as surgical treatment, with recent reviews describing excellent aftercare, clear explanations, and a kind, reassuring manner with both pets and owners. Owners also repeatedly mention helpful reception staff and a non-judgemental approach when vaccinations are overdue.

Services

•Routine veterinary care and first visits: Reviews mention support for new clients, puppy visits, and generally positive experiences over a number of years with both vets and support staff.
•Surgery and aftercare: Owners specifically describe dogs having surgery, including repeat procedures, with the care afterwards described as excellent.
•Ongoing condition management: Vets are praised for explaining pets’ ongoing problems clearly so owners understand what is happening and what comes next.
•Vaccination support: The practice is noted for being understanding rather than critical when vaccinations are overdue, focusing on getting pets back on track.
•Calm handling and communication: Recent feedback highlights a gentle approach with nervous, elderly, or difficult pets, including a cat staying calm with Anna and a “grumpy elderly dog” being handled with compassion and reassurance.
•Practical experience on arrival: Reviews mention efficient reception support, being seen early when arriving ahead of time, and good parking.

Pricing

No published pricing information is currently available for this clinic.

People

•Anna: Mentioned by name for being attentive and gentle, and for helping a cat stay calm during visits.
•Reception team: Frequently praised as friendly, polite, efficient, and helpful from the first phone call through to arrival at the clinic.
•Vets: Unnamed vets are described as compassionate, knowledgeable, professional, and good at putting owners at ease while clearly explaining care plans and ongoing problems.

Reviews

Best Friends Group has a 4.4-star Google rating from 105 reviews. Recent written feedback is very positive, with repeated praise for the team’s friendliness, reassurance, and consistency of care.

•Warm, helpful service is a strong theme: owners mention kind reception staff, smooth first visits, and a practice that is welcoming from the first phone call onward.
•Surgical care is specifically praised: one owner says their dog had surgery twice and describes the care as excellent.
•Communication stands out: reviewers say vets explain conditions clearly and help owners understand ongoing health problems and next steps.
•The team is praised for its manner with pets and owners: examples include calm handling of a cat, compassionate care for an elderly dog, and an understanding approach when vaccinations are overdue.

Reviews for Best Friends Group

Note: Showing the 10 most recent Google reviews out of 105 we track in total. Recent reviews may not be representative of overall sentiment.

Ken Richards

3 months ago

Vary good service, I was early and they got me in and are vary good with me dogs

LINDA WELCH

Best Friends are absolutely wonderful Vets. Having just moved to the area I booked a first visit yesterday with my grumpy elderly dog.Excellent, helpful, kind service from my first phone call to attending and meeting the receptionist and then the wonderful lady vet who was so compassionate, knowledgeable and reassuring! I cannot recommend this veterinary surgery enough! Definitely 5 stars!!!!!

June James

5 months ago

Very friendly staff. Polite and very efficient. Our dog has had surgery twice the care has been excellent. Nothing is too much trouble. The receptionist is very helpful and will always assist you. Have used this veterinary surgery for all our previous dogs and was extremely happy with the care they received 😊

Kelly Caira

I have been with this practice a number of years and have always had a good experience with the vets and staff. Thank you!

Julia Masters

6 months ago

Always a great service received from both the receptionist and Anna who puts you at ease and is so attentive and gentle with Ben my cat. He is very calm with her.

Sally Mulhall

The lovely vet at Shenfield really makes you feel comfortable. Her love of animals really shows through putting customers at ease

Lynn Culley

Receptionists are friendly and helpful. Parking is quite good. I have only seen two vets and they are lovely. Very kind to my dog and professional. They explain everything to me about my dog, so my understanding of his ongoing problems.

Jan Pavett

7 months ago

Best Friends Vet was recommended by my daughter as they said that they were a lovely group for her animals - couldn’t ask for a better reception. Our puppy is the first in 11 years and so far the Best Friend Vet have given an excellent service.

Scott Holder

9 months ago

An Outstanding Veterinary Practice – Truly Deserving of the Name ‘Best Friends’ Having lived in Brentwood for 30 years, I can confidently say that Best Friends Vets are the finest veterinary practice I’ve ever encountered. Their genuine love for animals is evident in every interaction, and they bring warmth and compassion to a field that can often feel clinical or judgemental. Unlike some other practices, they never make you feel embarrassed or lectured if your pet’s vaccinations are overdue or if life has simply got in the way. Their approach is refreshingly understanding, focusing on solutions rather than criticism. The staff are consistently polite, informative, and incredibly helpful. Their professionalism is matched by a sincere desire to provide the best care possible—not only for the animals, but for the people who love them. I only wish they had been in Brentwood decades ago. I won’t be taking my pets anywhere else.