Best Friends Group – Vets in Brentwood
Clinic Overview
- Front-of-house service stands out: several reviewers mention friendly reception staff, polite and efficient help, and a clean, welcoming reception area. - Pets are handled calmly and kindly: owners describe dogs and cats being put at ease during visits, including a lurcher made comfortable at an appointment and a cat who stays calm with Anna. - Communication is a recurring strength: reviewers praise the vets for taking concerns seriously, explaining options clearly, and helping owners make informed decisions.
Services
- •Routine veterinary care: Reviews describe first visits, regular check-ups, vaccinations, and support for long-standing clients with dogs and cats.
- •Surgery and aftercare: Owners specifically mention dogs having surgery, including repeat procedures, with aftercare described as excellent.
- •Ongoing condition management: Vets are praised for explaining ongoing problems clearly and helping owners understand next steps. One recent review also describes careful investigation of a young cat’s ongoing symptoms and stress-related issues.
- •Pain management and supportive treatment: Recent feedback mentions monthly Librela injections and K-Laser treatment for an older dog, with the owner reporting a clear improvement in quality of life.
- •Calm handling and communication: Reviews repeatedly mention a gentle, reassuring approach with pets, including cats who stay calm during appointments and older or nervous dogs being handled compassionately.
- •Practical experience at the clinic: Owners mention friendly reception staff, a clean reception area, efficient appointments, being seen early when arriving ahead of time, and good parking.
Pricing
No published pricing information is currently available for this clinic.
People
- •Anna: Named repeatedly in reviews and described as attentive, gentle, and reassuring with pets. One recent reviewer refers to her as the head vet and praises her clear, well-informed guidance.
- •Rachel: Thanked by name for the care given during a dog’s monthly Librela injections and K-Laser treatment.
- •Reception team: Frequently praised as friendly, polite, efficient, and helpful from the first phone call through to arrival at the clinic.
- •Vets and wider staff: Unnamed team members are described as compassionate, knowledgeable, professional, and good at putting both pets and owners at ease.
Reviews
Best Friends Group has a 4.4-star Google rating from 115 reviews. Recent feedback is strongly positive overall, with owners repeatedly praising the team’s friendliness, professionalism, and manner with animals.
- •Front-of-house service stands out: several reviewers mention friendly reception staff, polite and efficient help, and a clean, welcoming reception area.
- •Pets are handled calmly and kindly: owners describe dogs and cats being put at ease during visits, including a lurcher made comfortable at an appointment and a cat who stays calm with Anna.
- •Communication is a recurring strength: reviewers praise the vets for taking concerns seriously, explaining options clearly, and helping owners make informed decisions.
- •Long-term care gets strong praise: examples include repeat surgery with excellent aftercare, regular check-ups and vaccines, successful investigation of a cat’s ongoing symptoms, and supportive pain-management treatment for an elderly dog.
