Braintree Vets4Pets Ltd

- Many reviewers describe a kind, professional team, with particular praise for gentle handling, clear explanations, and support during stressful appointments. - Urgent access is a repeated positive theme, including accounts of being offered emergency or weekend help quickly. - Compassionate end-of-life care stands out in positive feedback, with owners describing thoughtful support for both pets and families.

Services

•Diagnostics and investigation: In-house laboratory testing includes biochemistry, haematology, and electrolytes, alongside blood pressure monitoring, ECG, echocardiography, ultrasound, and digital X-ray.
•Surgery and procedures: The practice lists anaesthesia, soft tissue surgery, orthopaedics including cruciate surgery and fracture repair, arthroscopy, ear surgery, and dentistry.
•Routine and preventive care: Microchipping, prescriptions and medication, nutritional advice, weight clinics, nurse clinics, and health plans are all listed.
•Species seen: Dogs, cats, rabbits, and small mammals, including rabbit medicine and testing plus small mammal medicine and surgery.
•Facilities and support: Operating theatre, isolation unit, and veterinary nurse training.
•Examples from recent feedback: Reviews mention urgent and weekend appointments, support for ongoing health conditions, ear-related treatment, patient handling for anxious cats and small dogs, and compassionate end-of-life care.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Recent comments mention a consultation at £62 and a weekend emergency appointment at £95. Feedback on value is mixed: some reviewers describe the practice as expensive, especially for medication and weekend care, while others felt it was reasonable compared with other local vets.

People

No individual staff names are highlighted publicly, but reviews consistently praise the wider team of vets, nurses, reception staff, and management for professionalism, clear explanations, patience with nervous pets, and compassionate support during difficult visits.

Reviews

Google reviews show 4.6/5 from 319 reviews.

•Many reviewers describe a kind, professional team, with particular praise for gentle handling, clear explanations, and support during stressful appointments.
•Urgent access is a repeated positive theme, including accounts of being offered emergency or weekend help quickly.
•Compassionate end-of-life care stands out in positive feedback, with owners describing thoughtful support for both pets and families.
•The main criticism is cost and complaint handling: some reviewers felt consultations, medication, and weekend fees were too high, and a small number describe serious dissatisfaction with how concerns were addressed.

Reviews for Braintree Vets4Pets Ltd

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Reviews from pet owners who enquired with Braintree Vets4Pets Ltd through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 319 we track in total. Recent reviews may not be representative of overall sentiment.

Lisette Skeet

2 weeks ago

I was impressed by the professionalism of the vet today and she was very gentle in her handling of my small dog. It's a pity that a historic dispute was unexpectedly flagged up. I guess the manager fears the same mistakes within the team occurring again, especially since those errors were not allowed to be dismissed. For reference of new customers, those mistakes included leaving an old dog alone for too long, being careless when he was upset, and a vet's argument that a minute, non malignant spot on his foreleg needed to be removed ... of course, at a cost. (It was barely a freckle). In the end, I was generously compensated because whilst each company (V4P and P@H) likes to argue they are separate, you can press that link - they aren't truly separate. I cross referenced everything, and I was treated well in the end via Pets@Home when the surgery let me down a few years ago.

Stephen Waud

2 months ago

We are so pleased with the professional care that Coco receives for his on going health condition. The staff are aways friendly and professional, we couldn't be happier with the level of service.

Michelle

3 months ago

WOULD NOT RECOMMEND VETS4PETS AT ALL AVOID AT ALL COST! Refusing mediation, they refuse to admit failure on their part. The complaint was not taken seriously by anyone at the local practice or head office. Dishonest, uncaring, all about money, not animals! Anyone with rabbits, avoid at all costs! We lost our very much loved bunny because of this practice. It was their failure, yet they blame the owner. So dishonest! They overcharge on everything, including medication! The receptionists moaned because we arrived 15 minutes before opening time with a very sick bunny. I will never entrust any of my animals to this vet practice ever again! When a complaint was raised, they just point-blank blamed the owner. When the complaint was raised with head office, again, the same very serious and factual approach was taken. Very dishonest vets!

Carol Ellis

5 months ago

D C

Jamie Josling

12 months ago

I called Vets For Pets Braintree on Saturday, the 11th of October for somebody to check my dog ears as they were very sore. They told me it’s only emergency appointments and they would have to charge £95 compared to the original £65 during the week when I was registered at Chelmsford Vets For Pets, they never changed their prices every time widow went in for a consultation. It was £54. I have now re-registered her back at Chelmsford. They are seeing her today for £54. Vets For Pets are all about the money they don’t care about your pets.

Giles CG

1 year ago

Vets4Pets aren't our regular vets, but we have used them at a weekend when our normal practice isn't open. We have always found the staff to be kind, generous with their time and compassionate. The nurses and vets genuinely care about the welfare of the animals they see and will always do their best. Recently, we sadly had to have one of our pets put to sleep and the staff were incredible. They went above and beyond to ensure our pet wasn't distressed, supported us and were exceptionally kind. Thank you.

Len Munday

As with all vets it's expensive, but they sorted our little dogs issue.