Galley Hill Equine Surgery

Galley Hill Equine Surgery is a horse-only veterinary practice that offers 24-hour emergency care, 7 days a week, and is listed as a veterinary nurse training facility. Based on the available information, the practice appears set up for ambulatory equine work (vets attending horses at their yard), with reviews describing booster vaccination visits, lameness investigations using nerve blocks, and Sunday emergency call-outs. Review experiences are mixed: several owners describe fast emergency attendance (within an hour) and detailed, time-intensive examinations, while one reviewer reports a serious concern about blocking the wrong leg and incorrect record-keeping, and felt finances were prioritised over welfare.

Services

• •24-hour emergency care (7 days a week) (stated on the website).
• •Equine veterinary care (horses) (stated on the website).
• •Booster vaccinations (review mentions being booked at short notice and visited by a vet).
• •Lameness work-up using nerve blocks (review describes a 2.5-hour appointment involving nerve blocks and detailed explanations).
• •Emergency call-out on a Sunday (review describes an emergency visit arriving within an hour).
• •Website posts reference: castrate offer, K-laser therapy, worm plan package, and travel offers (listed in the website source extract, without further detail).

People

• •Tahiyya (vet): mentioned in a review for a booster vaccination visit; described as arriving on time and being polite and friendly. A student vet accompanied her on that visit.
• •Natalia (vet): described in a review as thorough, taking time to examine beyond the initial complaint, asking about feed and other background factors, and explaining findings in detail.
• •Martin (head of the vet surgery): mentioned alongside Natalia for a lengthy lameness investigation involving nerve blocks; described as explaining the process in detail.

Reviews

4.3 stars from 24 reviews. - Emergency responsiveness: one owner reports a Sunday emergency call-out with the vet arriving within an hour, and mentions a “very fair” emergency call-out fee (no amount stated).

• •Thorough investigations and communication: owners describe vets taking substantial time (including a 2.5-hour visit for nerve blocks) and explaining what they were doing and why.
• •Booking and punctuality: a receptionist is credited with arranging a short-notice booster vaccination, and the vet visit is described as on time.
• •Aftercare and customer service: one review mentions strong aftercare and prompt help.
• •Serious negative report about clinical error and records: one reviewer alleges the vet blocked the wrong leg and recorded the opposite leg in notes, leading to back-and-forth to confirm details, and felt the practice was more concerned with finances than welfare.