Mercer & Hughes - Stansted – Vets in Stansted
Clinic Overview
Mercer & Hughes – Stansted is set up for both routine appointments and urgent care, with emergency veterinary services (24/7 or extended hours) listed in its clinic data, and it’s also marked as a veterinary nurse training facility. In the latest reviews available to us, owners repeatedly mention the practice being able to accommodate appointments and being friendly and accessible. There’s also a clear split in experiences: one reviewer describes heavy‑handed handling during clipping/shaving to investigate a neck swelling, while other reviews emphasise support during end-of-life visits, including sending the bill a few days later rather than dealing with payment immediately.
Services
- •Emergency veterinary services (24/7 or extended hours) (listed in clinic data).
- •Veterinary nurse training facility (listed in clinic data).
- •Investigation of a neck swelling is mentioned in a review (the owner expected a smaller area to be shaved for examination).
Reviews
Google rating: 4.7 stars from 109 reviews. The basis: “”
- •Appointment access: owners mention the team being “always able to accommodate.”
- •Handling and manner with pets: several reviews describe staff as friendly and good with pets; one review reports aggressive/heavy-handed treatment during shaving/clipping for a neck swelling.
- •End-of-life care: one owner highlights staff being compassionate when saying goodbye, and that payment wasn’t pushed at the time (bill sent days later).
- •Process during COVID-era restrictions: one reviewer describes staying at the car while staff collected the pet for the appointment, with payment taken over the phone.
Special Services
Animals Treated at Mercer & Hughes - Stansted
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Mercer & Hughes - Stansted
Opening Hours
Hours
Reviews for Mercer & Hughes - Stansted
Note: Showing the 5 most recent Google reviews out of 109 we track in total. Recent reviews may not be representative of overall sentiment.
Vincent Moreta
a month ago
sam tyson
2 months ago
Friendly staff and always able to accommodate.
Jones Junior
8 months ago
Fantastic vets always helpful, friendly and supportive to pets and pets families. Highly recommended.
Jones Junior
6 months ago
Fantastic vets always helpful, friendly and supportive to pets and pets families. Highly recommended.
Oya Er Wilkes
a year ago
cassandra James
a year ago
Great vets. A bit more pricey but worth paying.
Finlay Carson
a year ago
Very friendly and accessible vet practice. All the staff are very good with the pets and their parents.
Steven Reynolds
a year ago
Some if the staff were very kind but found other staff to be aggressive in the treatment to my little doggy . Had to look at a swelling in his neck which happened twice , they could have shaved a small amount of hair to investigate but on both occasions they aggressively shaved nearly all his neck and did it very heavy handed . I would have posted sooner but have been so upset by his treatment so near to us losing our beautiful boy. Feel very strongly about this. Certainly would not recommend them
Andrew Sharpe
3 years ago
They are always extremely compassionate and sympathetic when you have to say goodbye to one of your pets. No fuss about the bill, it is sent a few days afterwards.
Alastair Cook
4 years ago
Local vet whom we have used for 11 years, located in Stansted. Good quality service, easy parking. During Covid, arrive for your appointment , park then phone and someone will come out to collect your pet. In some ways better than before Covid as you don't have the waiting room establishing territory altercations. Pay over the phone again a good idea as this avoids contact. Would recommend.
