Ingatestone Veterinary Centre

- Reviews suggest many owners use the practice over the long term, including from puppyhood through to end-of-life care. - Several comments highlight support with more complex or ongoing cases, including multiple surgeries and management of dogs with longstanding health issues. - Second-opinion appointments stand out in feedback, with praise for detailed history-taking, thorough examinations, and clear, reassuring communication.

Ingatestone Veterinary Centre in Essex is part of Spring Lodge Vets, an IVC Evidensia practice, and is also a veterinary nurse training facility. The clinic offers routine care alongside second opinions, surgery, and longer-term management for more complex cases. Reviews often highlight clear explanations, calm handling, and compassionate support through both treatment and end-of-life care.

Services

•Consultations and second opinions: The practice offers general consultations and is specifically mentioned by owners who moved after feeling pressured or unsupported elsewhere. Reviews describe vets taking time to read case notes carefully, listen to concerns, and explain options clearly.
•Examinations, treatment planning, and ongoing care: Owners describe thorough examinations and support with longer-term, complicated conditions over many years.
•Surgery and complex case support: Reviews mention multiple surgeries for a dog with longstanding health issues, with owners saying the practice handled ongoing care confidently.
•Routine preventive care: Vaccinations are offered, with puppy inoculations specifically mentioned. The clinic also promotes a Pet Health Club® Plus plan that includes consultations.
•End-of-life care: Recent feedback includes praise for compassionate, patient support during a dog’s final weeks and peaceful euthanasia.
•Emergency and out-of-hours arrangements: A Spring Lodge branch provides emergency cover from 8am–5pm, and Vets Now handles out-of-hours care.

Pricing

No published pricing information is currently available for this clinic.

People

•Ailsa — named in a recent review as the veterinary surgeon who took over a dog’s care during his final weeks, with the family praising her compassion, professionalism, and support.
•Mia — mentioned alongside Ailsa for gentle and respectful care during a pet’s final moments.
•Neil — repeatedly mentioned in long-term care reviews, including support over many years and confident handling of a very large dog nicknamed “The Beast”.
•Izabella — praised for a calm, gentle second-opinion consultation, including careful note-reading, a thorough examination, and clear explanation of treatment options.
•Support staff — described by one long-term client as “magnificent”, with other reviews also praising the team as caring, friendly, and helpful.

Reviews

Google rating: 4.7/5 from 94 reviews.

•Reviews suggest many owners use the practice over the long term, including from puppyhood through to end-of-life care.
•Several comments highlight support with more complex or ongoing cases, including multiple surgeries and management of dogs with longstanding health issues.
•Second-opinion appointments stand out in feedback, with praise for detailed history-taking, thorough examinations, and clear, reassuring communication.
•Recent reviews also emphasise the team’s kindness and compassion, particularly around difficult final decisions, as well as calm handling that helps dogs feel comfortable coming into the clinic.

Reviews for Ingatestone Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 94 we track in total. Recent reviews may not be representative of overall sentiment.

Sharon Murphy

1 month ago

Practice Manager I can't thank both Ailsa and Mia enough for their outstanding care shown to us over these past 6 weeks. We came to Spring Lodge for a second opinion having just been told our beloved cavachon was unlikely to last the next few days. Thankfully Veterinary surgeon Ailsa took over his care. We were blessed to see an immediate difference and have a further wonderful 6 weeks of quality time with him visiting all his favourite haunts. Sadly at the end of last week it became evident that it was now time to say goodbye. We, as a family, can't thank and recommend this practice more. Both Ailsa and Mia 's care for our Jack during his final moments was second to none. At such an emotional and painful time, their compassion, patience, and professionalism meant more to us than we could ever put in words.They treated our dog with dignity and kindness, and supported us with genuine empathy throughout the entire process. We will be eternally grateful for the gentle, sensitive and respectful way they helped our beautiful Jack pass peacefully, making an unbearable moment just a little easier. Jack passed in the best hands possible, and we will always be so grateful. Please pass on our thanks ❤️ The Murphy Family

Amanda Davie

6 months ago

Would never take my dog anywhere else Neil and staff looked after my other dog for 15yrs and it will be the same for my new dog

John Lee

7 months ago

C. P.

9 months ago

Having recently had to say goodbye to our 12 year old Northern Inuit, I wanted to add to my old, stars-only review. He was with Spring Lodge from the age of 12 weeks, and the service provided throughout has been second to none. He was a complicated soul, with many issues through his life, and a number of surgeries during which he was cared for in an exemplary manner. Nobody was ever intimidated by his size and appearance which was something we faced a lot in the "real world", even if he was affectionately nicknamed "The Beast" by Neil! The support staff are magnificent.

Having recently had to say goodbye to our 12 year old Northern Inuit, I wanted to add to my old, stars-only review. He was with Spring Lodge from the age of 12 weeks, and the service provided throughout has been second to none. He was a complicated soul, with many issues through his life, and a number of surgeries during which he was cared for in an exemplary manner. Nobody was ever intimidated by his size and appearance which was something we faced a lot in the real world, even if he was affectionately nicknamed The Beast by Neil! The support staff are magnificent.

John Beck

All the staff are so carrying to Maggie Mai the little border terrier she's only just over 1years and loves going to this vets she even goes in wagging her tail knowing she will be well looked after thank you💯

Andrea Hyde

11 months ago

They are very friendly, professional and helpful. Would highly recommend this practice.

Nao Will

Izabella at Spring Lodge Ingatestone, was extremely calm, gentle and caring towards our dog Luna. We went for a 2nd opinion and she had read the notes in detail and listened very carefully to our concerns. She carried out a thorough examination, was extremely knowledgeable and explained all our options very clearly. She was patient and kind and extremely reassuring. Our experience at our previous vets had left us feeling pressured, stressed and unsupported. Spring Lodge were a breath of fresh air, we feel reassured that Luna will have extremely compassionate care at Spring Lodge and we feel supported. I wish I had come to Spring Lodge earlier - thoroughly recommended.