House & Jackson LLP

- Recent positive feedback highlights fast, reassuring emergency equine care, including a late-night colic case where the vet arrived quickly and the team was ready for surgery. - Owners also describe kind, dependable support for dogs and their owners, with several reviews praising the team’s caring and compassionate approach. - Some reviews mention practical, effective treatment without unnecessary extras, and one specifically praises the clinic’s ferret surgery.

House & Jackson LLP is an independent equine and small-animal veterinary practice in Ingatestone, established in 1980. It offers routine care as well as higher-intensity equine work, including urgent call-outs and surgery, and provides emergency and out-of-hours cover; when the clinic is closed, small-animal emergencies are forwarded to Vets Now in Witham. Recent feedback is broadly positive for compassionate care and rapid emergency response, though there are some complaints about waiting times and manner in difficult interactions.

Services

•Equine and small-animal veterinary care, reflecting the practice’s dual focus.
•Emergency and out-of-hours care
•Small-animal emergencies are forwarded to Vets Now (Witham) when the practice is closed.
•The practice also notes that during some emergency-only cover periods, one of its own vets is on duty for emergencies only, with additional charges applying.
•Recent reviews describe a late-night equine emergency call-out reaching a horse within about 20 minutes.
•Equine hospital and surgical care
•Reviews mention colic assessment and treatment, with surgeons prepared for next-day surgery when needed.
•One owner also describes a horse’s inpatient stay including dental work and help with foot care before discharge.
•Small-animal surgery
•A recent review specifically praises the practice’s ferret vasectomy procedure and surgical standards.
•Euthanasia and end-of-life care
•This remains a notable part of client experience in reviews, with some owners describing very compassionate support and others reporting poor bedside manner.
•Veterinary Nurse Training facility.

Pricing

Available published prices indicate the clinic sits below average relative to similar practices. Reviews give a mixed but useful picture alongside that: one owner felt the practice only did what was necessary without pushing unnecessary tests, while another noted that equine surgery is not cheap but said the team were patient about payment timing.

People

•Thomas (vet) is praised by name for caring support, medication choices, and help through a dog’s illness and euthanasia.
•Charlotte is thanked by name for looking after a hospitalised horse during its stay.
•Reception team reviews are mixed: some owners describe them as friendly, caring, and understanding, while others report an unhelpful phone manner or frustration around appointment handling.

Reviews

House & Jackson LLP has a 4.6-star Google rating from 261 reviews.

•Recent positive feedback highlights fast, reassuring emergency equine care, including a late-night colic case where the vet arrived quickly and the team was ready for surgery.
•Owners also describe kind, dependable support for dogs and their owners, with several reviews praising the team’s caring and compassionate approach.
•Some reviews mention practical, effective treatment without unnecessary extras, and one specifically praises the clinic’s ferret surgery.
•Negative feedback centres on waiting times, feeling overlooked at appointments, and inconsistent communication or bedside manner, including one very poor euthanasia experience and one complaint about an unsympathetic phone response.

Reviews for House & Jackson LLP

Note: Showing the 10 most recent Google reviews out of 261 we track in total. Recent reviews may not be representative of overall sentiment.

Wendy Brett

1 month ago

Competent and helpful. Their Vasectomy procedure on Ferrets does not fail . Surgery is very good for

alalal Malala

2 months ago

I’m doing three star because although they helped they wouldn’t take my details or anything for my missing cat and the person on the phone sounded like she didn’t care at all .

Robert Hicks

4 months ago

The team are very caring and always there when we need them for our dog Hunter

Helen Kalf

Jo Bendall

Barbara Obsitos

5 months ago

My horse coliced a few months ago late at night and the call out doctor came out within 20 minutes and was very helpful, sympathetic and helpful! They super quickly started treatment once we went in and was so reassuring that they had the surgeons ready to go for when we needed them next day! Unfortunately my baby horse did not do well even after surgery, I will be forever grateful for the team that helped and cared for him those last days 😭❤️also they were very patient in terms of payment as surgery is not cheap but they didn't harass me to settle my account straight away.

Suzanne James

Extremely disappointing experience at House & Jackson Blackmore. Following the shocking treatment, or rather, lack of treatment, at the clinic this morning, I will no longer be a client of this facility. We arrived promptly for our 11:15am appointment and were told at 11:25am that the vet was running about 10 minutes late. However, by 11:50am the vet finally appeared, walked straight past us to chat with someone outside and then brought in another dog. Despite the receptionist confirming that we were next, the vet completely disregarded us and went on to see the other patient. To make matters worse, the vet appeared visibly irritated and made it clear that we were an inconvenience, after the receptionist informed her that she “had one more.” Needless to say, at this point we walked out. This is wholly unprofessional conduct and not how a veterinary practice should operate. Dogs are often already anxious when visiting the vet; keeping one waiting for 35 minutes only to be pushed aside for how much longer is unacceptable. I would strongly caution others to think twice before trusting this clinic with their pets’ care.

b c

6 months ago

Very disappointed. I have over 10 years being a client with House and Jackson . I was not at all happy with the old vet that had to put the needle into my little Pom to put him to sleep after 16 years of life . She came across an old vile tired bully with horse poo under her nails . Very uncomfortable as we knew our boy was going to be out asleep . We won’t be dealing with you lot again. Glad you’re not undertakers . Won’t be back .

Michelle O'toole

7 months ago

Excellent vets would not go anywhere else staff attitude is friendly caring compassionate very good and understanding. Care and treatment was effective n only did what was necessary without enforcing unnecessary tests before, like some vets have put forward. highly recommend