House & Jackson LLP – Vets in Ingatestone
Clinic Overview
House & Jackson LLP is an independent equine and small-animal veterinary practice (established 1980) that appears set up for both routine pet care and higher-intensity equine cases, including urgent call-outs and surgery. The practice offers emergency and out-of-hours care, with small-animal calls forwarded to Vets Now (Witham) when the clinic is closed; the website also notes additional charges for some emergency-only cover periods.
From the latest reviews, owners most often describe fast response and decisive treatment in emergencies (including a late-night equine colic case with surgery readiness), alongside strong compassion during difficult end-of-life visits—but there are also reports of long waits and feeling skipped or dismissed at appointments, and one account of a poor bedside manner during euthanasia.
Services
- •Equine and small-animal veterinary care (practice describes itself as serving both).
- •Emergency and out-of-hours care
- •Website: out-of-hours small-animal emergencies are forwarded to Vets Now (Witham) when the practice is closed.
- •Website: during certain emergency-only cover periods, the practice has one of their own vets on duty for emergencies only, with additional charges applying.
- •Reviews: late-night equine emergency call-out described as arriving within ~20 minutes.
- •Equine colic work-up and treatment, including surgical care (review describes rapid treatment on arrival and surgeons “ready to go” the next day; surgery was performed).
- •Dental work (review mentions a horse having “teeth done” while hospitalised).
- •Hoof/feet care support during hospitalisation (review mentions they managed a horse’s “feet” when the farrier couldn’t).
- •Euthanasia and end-of-life care (multiple reviews describe dogs being put to sleep, with very different experiences reported).
- •Veterinary Nurse Training facility (listed in the clinic data).
People
- •Thomas (vet): mentioned in a review where an owner sought him out due to recommendations; they credit him and the team with using “the right medications” that gave their dog “extra precious months,” and describe compassionate support through euthanasia.
- •Charlotte: thanked by name for looking after a hospitalised horse; the owner reports multiple needs being handled during the stay (teeth and feet) before discharge.
- •Reception team: described as “friendly and understanding” in one end-of-life review; another review describes reception saying the client would be next, but the vet then took another patient first.
Reviews
4.6 stars from 259 reviews. “”
- •Emergency response and equine care: one owner describes a late-night colic call-out within ~20 minutes, rapid treatment on arrival, and surgeons prepared for the next day; another reports a successful hospital stay where teeth and feet care were managed before discharge.
- •Not pushing extras: one reviewer says treatment was effective and the clinic “only did what was necessary,” without insisting on unnecessary tests.
- •End-of-life experiences are mixed: some owners describe compassion and support around euthanasia; others report a very negative interaction, including perceived harsh manner during a dog’s euthanasia.
- •Appointments and waiting/triage concerns: one detailed complaint describes waiting ~35 minutes past an appointment time and then being taken out of order, with the vet perceived as irritated—leading the client to leave without being seen.
Special Services
Animals Treated at House & Jackson LLP
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – House & Jackson LLP
Opening Hours
Hours
Reviews for House & Jackson LLP
Note: Showing the 5 most recent Google reviews out of 259 we track in total. Recent reviews may not be representative of overall sentiment.
Robert Hicks
a month ago
The team are very caring and always there when we need them for our dog Hunter
Helen Kalf
a month ago
Jo Bendall
a month ago
Barbara Obsitos
a month ago
My horse coliced a few months ago late at night and the call out doctor came out within 20 minutes and was very helpful, sympathetic and helpful! They super quickly started treatment once we went in and was so reassuring that they had the surgeons ready to go for when we needed them next day! Unfortunately my baby horse did not do well even after surgery, I will be forever grateful for the team that helped and cared for him those last days 😭❤️also they were very patient in terms of payment as surgery is not cheap but they didn't harass me to settle my account straight away.
Suzanne James
in the last week
Extremely disappointing experience at House & Jackson Blackmore. Following the shocking treatment, or rather, lack of treatment, at the clinic this morning, I will no longer be a client of this facility. We arrived promptly for our 11:15am appointment and were told at 11:25am that the vet was running about 10 minutes late. However, by 11:50am the vet finally appeared, walked straight past us to chat with someone outside and then brought in another dog. Despite the receptionist confirming that we were next, the vet completely disregarded us and went on to see the other patient. To make matters worse, the vet appeared visibly irritated and made it clear that we were an inconvenience, after the receptionist informed her that she “had one more.” Needless to say, at this point we walked out. This is wholly unprofessional conduct and not how a veterinary practice should operate. Dogs are often already anxious when visiting the vet; keeping one waiting for 35 minutes only to be pushed aside for how much longer is unacceptable. I would strongly caution others to think twice before trusting this clinic with their pets’ care.
Suzanne James
2 months ago
Extremely disappointing experience at House & Jackson Blackmore. Following the shocking treatment, or rather, lack of treatment, at the clinic this morning, I will no longer be a client of this facility. We arrived promptly for our 11:15am appointment and were told at 11:25am that the vet was running about 10 minutes late. However, by 11:50am the vet finally appeared, walked straight past us to chat with someone outside and then brought in another dog. Despite the receptionist confirming that we were next, the vet completely disregarded us and went on to see the other patient. To make matters worse, the vet appeared visibly irritated and made it clear that we were an inconvenience, after the receptionist informed her that she “had one more.” Needless to say, at this point we walked out. This is wholly unprofessional conduct and not how a veterinary practice should operate. Dogs are often already anxious when visiting the vet; keeping one waiting for 35 minutes only to be pushed aside for how much longer is unacceptable. I would strongly caution others to think twice before trusting this clinic with their pets’ care.
b c
a month ago
Very disappointed. I have over 10 years being a client with House and Jackson . I was not at all happy with the old vet that had to put the needle into my little Pom to put him to sleep after 16 years of life . She came across an old vile tired bully with horse poo under her nails . Very uncomfortable as we knew our boy was going to be out asleep . We won’t be dealing with you lot again. Glad you’re not undertakers . Won’t be back .
Michelle O'toole
a month ago
Excellent vets would not go anywhere else staff attitude is friendly caring compassionate very good and understanding. Care and treatment was effective n only did what was necessary without enforcing unnecessary tests before, like some vets have put forward. highly recommend
kirsty brown
a month ago
I took my dog to see Thomas after hearing so many good recommendations, and I’m so glad I did. Sadly, my dog had to be put to sleep after a short illness, but I am incredibly grateful for the care and compassion we received here. Thomas and the team gave us extra precious months together through the right medications, and their kindness and support throughout meant so much. The reception staff were always friendly and understanding, making difficult visits a little easier. I couldn’t have asked for better care for my beloved dog. Thank you all for everything.
Shirley Brinkley
3 months ago
Just want to say a massive thank you to Charlotte and the team for looking after our Romeo! They done an amazing job while he was in the Horse-pital from Monday night and came home yesterday evening 😀 can't fault them at all. They managed to get hes teeth done and hes feet which our farrier couldn't do! Honestly we can't thank you all enough 🙏 ❤️
