House & Jackson LLP – Vets in Ingatestone
Clinic Overview
- Recent positive feedback often centres on kind, compassionate staff and confidence in the team’s treatment and expertise. - Reviews give concrete examples of care across the practice’s range, including a late-night colic emergency, ferret surgery, and a cat cardiology appointment where the owner said an initial booking mix-up was quickly sorted by a helpful receptionist. - Several owners describe the practice as friendly, helpful and effective, with one specifically appreciating treatment that did not push unnecessary tests.
Services
- •Equine and small-animal veterinary care, reflecting the practice’s dual focus across horses and companion animals.
- •Emergency and out-of-hours care, including small-animal emergencies being forwarded to Vets Now in Witham when the practice is closed. The practice also notes that during some emergency-only cover periods, one of its own vets is on duty for emergencies only, with additional charges applying. Reviews include a late-night equine emergency call-out that reached a horse in about 20 minutes.
- •Equine hospital and surgical care, with reviews mentioning colic assessment and treatment, surgeons prepared for next-day surgery when needed, and one horse’s inpatient stay including dental work and help with foot care before discharge.
- •Small-animal surgery and referral work, including a specifically praised ferret vasectomy procedure and a recent mention of a cardiology appointment for a cat.
- •Euthanasia and end-of-life care, which remains an important part of client experience in reviews, and a Veterinary Nurse Training facility.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews add some useful context: one owner felt the team focused on what was necessary without pushing extra tests, while another noted that equine surgery is not cheap but appreciated the practice being patient about payment timing.
People
- •Thomas (vet) is praised for caring support, medication choices, and help through a dog’s illness and euthanasia.
- •Charlotte is thanked for looking after a hospitalised horse during its stay.
- •The wider team is often described as friendly, caring and compassionate. Reception feedback is more mixed: some clients mention helpful and understanding front-desk support, while others report an unsympathetic phone manner or frustration around appointment handling.
Reviews
House & Jackson LLP has a 4.6-star Google rating from 270 reviews.
- •Recent positive feedback often centres on kind, compassionate staff and confidence in the team’s treatment and expertise.
- •Reviews give concrete examples of care across the practice’s range, including a late-night colic emergency, ferret surgery, and a cat cardiology appointment where the owner said an initial booking mix-up was quickly sorted by a helpful receptionist.
- •Several owners describe the practice as friendly, helpful and effective, with one specifically appreciating treatment that did not push unnecessary tests.
- •Criticism mainly relates to waiting times, feeling overlooked at appointments, and inconsistent phone or bedside manner, including one particularly negative end-of-life experience.
