Walton Lodge Veterinary Group Ltd – Vets in Harlow
Clinic Overview
No corporate group affiliation is mentioned in the information provided. Based on the reviews available, Walton Lodge Veterinary Group is used by owners for routine care (including annual vaccinations and check-ups) and for ongoing medical issues (allergies were specifically mentioned), as well as planned surgery (spaying was described, and one reviewer referenced needing an operation for a cat).
Owners repeatedly mention vets taking time to answer questions and put both them and their pets at ease, including a nervous dog being handled “brilliantly.” However, several reviews raise concerns about cost and administration: one owner describes disputed charges and confusion around a multi-year “contract,” and another describes repeated cancellations for a spay and delays around pre-op assessment.
Services
Services mentioned in the latest reviews include
- •Annual vaccinations
- •General check-ups/consultations
- •Investigation/management of dog allergies (one owner felt progress was limited and “going in circles”)
- •Spaying (one owner reports two cancellations by the practice and a later decision not to proceed on the day due to the dog lactating)
- •A cat operation/procedure was referenced by one reviewer, who says they ultimately arranged it elsewhere after delays (the specific operation isn’t described)
Pricing
Explicit prices mentioned in reviews (these are disputed by the reviewer and may relate to a plan/contract rather than a single visit)
- •£120 for a “single check up” (as reported by one owner)
- •£160 charged with the explanation (as reported by the same owner) that they hadn’t paid the previous year and needed to renew a “contract”
People
No vets or nurses are named in the information provided. What’s said about the team
- •Multiple owners describe the clinician/vet as putting them and their dog at ease and answering questions helpfully.
- •Reception feedback is mixed: one review praises the “ladies on reception” as friendly and polite (notably when handling a very nervous dog), while other reviews describe reception staff as rude or “appalling,” including one mention of an “older lady on reception” being “miserable.”
Reviews
Google rating: 4.2 stars from 65 reviews. - Several owners describe a warm welcome and vets who explain things clearly (answering questions and giving advice).
- •Nervous pets are specifically mentioned: one owner says their nervous dog was treated “brilliantly.”
- •A small number of reviews raise serious concerns about costs and billing/plan administration (including disputed charges and “contract” renewal confusion).
- •Some reviews report process and communication problems around treatment: repeated cancellations for a spay, delayed pre-op checks on the day, and one owner describing a long delay before arranging a cat operation elsewhere.
Animals Treated at Walton Lodge Veterinary Group Ltd
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – Walton Lodge Veterinary Group Ltd
Opening Hours
Hours
Reviews for Walton Lodge Veterinary Group Ltd
Note: Showing the 5 most recent Google reviews out of 65 we track in total. Recent reviews may not be representative of overall sentiment.
Paul Bracher
a month ago
Warm and friendly welcome. The clinician put us and our dog at ease, answered all our questions helpfully and offered good advice.
Nikki Obrien
a month ago
Excellent service ,, vets who care , always never a problem ,,
Wendy R
2 months ago
Aleyna Çalışkan
4 months ago
Should not even give 1 star. I used to take my pet there for yearly vaccinations. However, they are like scammers. They charged me £160 claiming that l haven’t payed the last year. Telling me l needed to renew my contract. I had that contract for 3 years and they decided to not renew it in the last year. Really convenient for them. Last time l went there they charged me £120 for a single check up, and l was thinking my contract renewed. Really disappointing!
Aleyna Çalışkan
7 months ago
Should not even give 1 star. I used to take my pet there for yearly vaccinations. However, they are like scammers. They charged me £160 claiming that l haven’t payed the last year. Telling me l needed to renew my contract. I had that contract for 3 years and they decided to not renew it in the last year. Really convenient for them. Last time l went there they charged me £120 for a single check up, and l was thinking my contract renewed. Really disappointing!
Karen Parkyns
9 months ago
Brilliant experience. Well looked after. Nothing was to much trouble.
Karen Parkyns
6 months ago
Brilliant experience. Well looked after. Nothing was to much trouble.
Jackie Edwards
a year ago
Excellent service from here. My dog is very nervous he was treated brilliantly ladies on reception always friendly and polite
Alicia Hasler
2 years ago
Worse experience of my life. STAY AWAY FROM THIS VETS. 4 months in and my cat still needs to get sorted. Receptionists response and service was appalling. Took my money and I'm still having to arrange the op with another vet after 4 months. Won't tell me how to cancel years direct debit and feel absolutely exhausted from trying to get anywhere. Poor poor animals people are awful.
Dempsie Giles
3 years ago
Would not recommend this vet, very over priced for a very poor service. My experience wasn’t a pleasant one, I was desperate for help with my dogs allergies and it felt like we were going in circles having the same conversation over and over with a new vet. Understand that allergies are challenging but really felt Walton lodge cared more about how much money they can get from you than help treat your animal! After 2 cancellations by the vets for my dog spayed which lead to another season and phantom pregnancy, instead of carrying out a pre operation at 8.45am when I dropped her off, they carried this out at 1.00pm to then call me and advise that they can not proceed with the op due to lactating which is fine.. but the fact they kept my nervous dog in a kennel for 4 hours which was clearly distressing was unacceptable. The older lady on reception is also very miserable and clearly does not enjoy her job. Found her quite rude, I felt uncomfortable to ask any questions. Not the service you would expect for the money paid. In a nutshell would not recommend this place at all.
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