Walton Lodge Veterinary Group Ltd

Walton Lodge Veterinary Group Ltd in Harlow is part of IVC Evidensia. Owners use the practice for routine care such as annual vaccinations and check-ups, as well as ongoing medical issues and planned surgery. Feedback is mixed overall: several reviews describe kind, reassuring handling and clear explanations, while others raise concerns about costs, administration and delays around procedures.

Services

•Routine appointments: annual vaccinations and general check-ups/consultations are regularly mentioned in owner feedback.
•Ongoing medical care: reviews refer to investigation and management of longer-running problems, including dog allergies.
•Surgery and procedures: spaying is specifically mentioned, and one cat owner referred to needing an operation, although they later arranged it elsewhere after delays.
•Support for nervous pets: owners mention staff helping anxious dogs feel more at ease during visits.

Pricing

No published pricing information is currently available for this clinic.

People

No individual vets or nurses are named in the available public feedback.

•Reviews frequently praise the vets/clinicians for answering questions, giving advice and helping owners feel at ease.
•One owner of a very nervous dog said their pet was treated brilliantly, and described the reception team as friendly and polite.
•Reception feedback is mixed overall, with some reviews praising the welcome while others describe rude or unhelpful interactions.

Reviews

Walton Lodge Veterinary Group has a Google rating of 4.2 stars from 65 reviews.

•Positive reviews highlight a warm, friendly welcome, caring vets and pets being well looked after.
•Owners particularly value clinicians who take time to answer questions clearly and help nervous animals settle.
•Negative feedback includes complaints about charges and confusion around a contract or direct debit arrangement.
•Some lower-rated reviews also mention cancellations or delays around surgery and frustration with communication or reception service.

Reviews for Walton Lodge Veterinary Group Ltd

Note: Showing the 10 most recent Google reviews out of 65 we track in total. Recent reviews may not be representative of overall sentiment.

Paul Bracher

4 months ago

Warm and friendly welcome. The clinician put us and our dog at ease, answered all our questions helpfully and offered good advice.

Nikki Obrien

Excellent service ,, vets who care , always never a problem ,,

Wendy R

6 months ago

Aleyna Çalışkan

10 months ago

Should not even give 1 star. I used to take my pet there for yearly vaccinations. However, they are like scammers. They charged me £160 claiming that l haven’t payed the last year. Telling me l needed to renew my contract. I had that contract for 3 years and they decided to not renew it in the last year. Really convenient for them. Last time l went there they charged me £120 for a single check up, and l was thinking my contract renewed. Really disappointing!

Karen Parkyns

1 year ago

Brilliant experience. Well looked after. Nothing was to much trouble.

Jackie Edwards

Excellent service from here. My dog is very nervous he was treated brilliantly ladies on reception always friendly and polite

Alicia Hasler

3 years ago

Worse experience of my life. STAY AWAY FROM THIS VETS. 4 months in and my cat still needs to get sorted. Receptionists response and service was appalling. Took my money and I'm still having to arrange the op with another vet after 4 months. Won't tell me how to cancel years direct debit and feel absolutely exhausted from trying to get anywhere. Poor poor animals people are awful.

Dempsie Giles

Would not recommend this vet, very over priced for a very poor service. My experience wasn’t a pleasant one, I was desperate for help with my dogs allergies and it felt like we were going in circles having the same conversation over and over with a new vet. Understand that allergies are challenging but really felt Walton lodge cared more about how much money they can get from you than help treat your animal! After 2 cancellations by the vets for my dog spayed which lead to another season and phantom pregnancy, instead of carrying out a pre operation at 8.45am when I dropped her off, they carried this out at 1.00pm to then call me and advise that they can not proceed with the op due to lactating which is fine.. but the fact they kept my nervous dog in a kennel for 4 hours which was clearly distressing was unacceptable. The older lady on reception is also very miserable and clearly does not enjoy her job. Found her quite rude, I felt uncomfortable to ask any questions. Not the service you would expect for the money paid. In a nutshell would not recommend this place at all.