Riverside Veterinary Group

Riverside Veterinary Group offers routine and some urgent care with practical conveniences such as online booking, medication requests, home visits, and an online store/click-and-collect service. The website states that out-of-hours emergencies are handled via an “On Call Emergency Service” accessed by phoning the practice number for transfer. Recent reviews repeatedly mention staff being responsive to questions during booking and providing personalised discharge notes, with one owner describing an emergency operation arranged within 24 hours. There is also a conflicting account in which a dental consultation appointment was cancelled at short notice without an explanation.

Services

• •Online booking (website notes online vaccination appointment booking).
• •Medication requests (via the website).
• •Home visits (listed on the website).
• •Pet Health Plan (listed on the website; inclusions not specified).
• •Online store / click-and-collect (website).
• •Cats: microchipping and neutering (website lists both; a review also describes a stray cat being neutered).
• •Dental consultation/treatments (mentioned in a review as the reason for an appointment that was later cancelled).
• •Urgent surgery: one review reports a dog receiving an “emergency op within 24 hours.”
• •Out-of-hours emergencies: the website says clients should ring the practice number to be transferred to the On Call Emergency Service.

People

• •Marta (vet): named in one recent review; the owner says they “felt so looked after” and specifically thanks Marta.
• •Reception team: described as kind and helpful, with one reviewer noting phones were answered quickly.
• •Vet nurses: mentioned positively in a recent review, alongside attention to small details (e.g., personalised discharge notes).

Reviews

Google rating: 4.7 stars from 353 reviews.

• •Communication and support during booking: reviewers mention staff answering questions from the start of booking and being helpful and informative.
• •Personalised aftercare: one owner highlights discharge notes that were personalised rather than a generic aftercare handout.
• •Cats and rescue work: reviewers describe cat neutering (including a stray cat) and one older review says the practice helps rescues and handles difficult/nervous animals.
• •Urgent treatment capability (as experienced by some owners): one review reports an emergency operation organised within 24 hours.
• •Mixed experience with scheduling: one reviewer reports a dental consultation appointment being cancelled the day before, after prior email exchanges, without an explanation.