Riverside Veterinary Group – Vets in Grays
Clinic Overview
Recent feedback highlights: - Friendly, helpful staff: several reviewers describe the team as lovely, welcoming and quick to help. - Good communication and thoughtful aftercare: owners mention questions being answered from the point of booking, plus personalised discharge notes and small touches that made visits feel more personal. - Positive experiences with cats and urgent cases: reviews mention calm handling of cats, stray cat neutering, and one dog owner who says urgent surgery was organised within 24 hours.
Riverside Veterinary Group in Grays offers a mix of routine and urgent veterinary care, including online vaccination booking, medication requests, home visits, cat neutering and microchipping, and out-of-hours emergency transfer through its On Call Emergency Service. Recent feedback is largely very positive, with owners often praising the team for being friendly, helpful and compassionate, though one reviewer reported a cancelled dental consultation without explanation.
Services
- •Routine appointments and pet owner support: online booking for vaccination appointments, medication requests, a Pet Health Plan, and an online store with click-and-collect.
- •Home visits: listed as available.
- •Cat care: cat microchipping and neutering are listed, and reviews mention neutering for an adopted stray cat.
- •Dental and surgical care: dental consultations/treatments are noted, and one owner reports their dog having an emergency operation arranged within 24 hours.
- •Emergency arrangements: for out-of-hours emergencies, clients are directed to ring the practice number to be transferred to the On Call Emergency Service.
Pricing
A very limited amount of published pricing suggests the clinic may sit below average for price, but this is based on very few comparable services. Reviews also include comments describing the practice as reasonably priced and affordable.
People
Marta is the only named vet mentioned in recent feedback, with one owner saying they felt very well looked after and specifically thanking her. Reviews also speak positively about the reception team for being kind, helpful and quick to answer the phone, and about the vet nurses for their care and attention to detail.
Reviews
Google rating: 4.7 stars from 356 reviews.
Recent feedback highlights
- •Friendly, helpful staff: several reviewers describe the team as lovely, welcoming and quick to help.
- •Good communication and thoughtful aftercare: owners mention questions being answered from the point of booking, plus personalised discharge notes and small touches that made visits feel more personal.
- •Positive experiences with cats and urgent cases: reviews mention calm handling of cats, stray cat neutering, and one dog owner who says urgent surgery was organised within 24 hours.
- •A small amount of criticism around scheduling: one reviewer reports a dental consultation being cancelled the day before without an explanation.
