Specialist Vets in Maldon

## Summary Apollo Vets Maldon is a veterinary practice that (from the clinic data provided) is a Veterinary Nurse Training facility. Recent reviews focus on clear, step-by-step explanations during consults and accommodating urgent problems when possible—examples include being offered an appointment slot within 30 minutes for a cat, and being seen straight away when a dog was vomiting after eating part of a chair. Owners also mention practical touches like asking permission before shaving a small area for treatment, explaining each stage before proceeding, and providing itemised bills. ## Services Based on the information provided from clinic data and the latest reviews, owners specifically describe: - **Veterinary nurse training** (listed as a Veterinary Nurse Training facility). - **Urgent same-day assessment when available** (e.g., a slot offered within 30 minutes for a cat; being seen straight away for vomiting after ingesting part of a chair—review notes this depends on how busy they are). - **Treatment for skin/wound-type issues in cats** (a small area shaved with permission, then treatment given). - **In-clinic injections and medication to go home** (one cat received injections for pain relief, inflammation, and antibiotic, plus take-home medication). - **Support for older pets and new puppies** (an “elderly dog” consult described as fully explained; advice given for an “excitable new pup”). ## People - **Charles (vet)**: Named in one review as “so knowledgeable,” and noted for greeting pets warmly. - **Unspecified female vet**: One owner describes a vet who identified the issue immediately, explained what was being seen, asked permission before shaving, and talked through each stage before giving injections. - **Reception/team**: Multiple reviews mention a friendly welcome and staff who help owners feel reassured during stressful visits (e.g., when a dog was vomiting after eating part of a chair). ## Reviews **Google rating: 4.8 stars from 99 reviews.** The themes below are drawn from the latest written reviews available to us. - **Clear explanations and time for questions**: Owners describe consults as “fully explained,” with patient answers to “many questions,” and not feeling rushed even with a last-minute appointment. - **Handling urgent issues quickly when possible**: Examples include being offered a slot within 30 minutes for a cat, and being seen straight away for a vomiting dog after suspected ingestion. - **Transparency around costs**: One review mentions the price being a surprise initially, but says the bill was itemised and easy to understand based on the treatments and medication provided. - **Calm, respectful handling of pets during treatment**: One owner notes their cat received injections without flinching and was treated with “respect and kindness.”

## Summary Maldon Vets4Pets Ltd is described on its website as a **locally owned** Vets4Pets practice, set up with a **modern, well‑equipped facility** including an in‑house lab, digital X‑ray, ultrasound, an operating theatre, hospital ward and isolation unit. Based on the services listed and what reviewers describe, it handles both **routine care (vaccinations, post‑op checks)** and **more involved work** (surgery and rabbit/small mammal care). Concrete examples from reviews include: - **Breed‑specific puppy vaccination advice** with a thorough check‑over, plus dental and feeding guidance (reviewed at second vaccinations). - **Same‑day appointment** arranged for a pet rat that suddenly worsened, with staff helping through registration. - **Rabbit emergency surgery** described as being done “out of hours,” with two rabbits reportedly saved. - A **post‑spay recovery suit** used instead of a cone, mentioned at a follow‑up check. One reviewer reports a negative experience involving a vet’s assumption (“why have you cut your cats whiskers”) and concerns about **“hidden fees”** communicated later by email for cat castration—so experiences around communication and costs appear mixed. ## Services From the clinic website: - **Diagnostics & monitoring:** in‑house laboratory (biochemistry, haematology, electrolytes), blood pressure monitoring, digital X‑ray, ultrasound, echocardiography. - **Surgery & procedures:** soft tissue surgery, orthopaedics (including cruciate surgery), arthroscopy, dentistry, anaesthesia; operating theatre and hospital ward care. - **Nursing & preventive care:** nurse clinics, microchipping, prescriptions, medication, nutritional advice. - **Species covered:** dogs, cats, rabbits, and small mammals (including rabbit medicine/testing and small mammal medicine/surgery). Emergency care (as stated on the website): - **Out‑of‑hours provision is via Vets Now Witham.** Other services evidenced in reviews: - **Vaccinations and health checks** for puppies/kittens. - **Neutering/spay care** and post‑op checks (spay mentioned; castration pricing communication mentioned). - **Support for pet rats** (same‑day appointment described). - **Rabbit emergency surgery** described in a review as being performed out of hours. ## People Named in reviews: - **Bonnie (vet)** – credited (with Jane and colleagues) for **out‑of‑hours emergency surgery** on two rabbits and for ongoing care over a two‑week period. - **Jane** – thanked alongside Bonnie for **kindness and care** during rabbit emergency treatment. Team behaviours owners specifically mention: - Taking time to **explain breed‑linked issues and prevention** during puppy vaccinations (including dental and feeding advice). - Willingness to **talk through concerns during a pill check**, which helped an owner decide what was and wasn’t worrying. - Staff supporting owners through **registration and arranging a same‑day appointment** for an unwell small pet. Conflicting feedback: - One owner reports feeling judged by a vet’s comment about a kitten’s whiskers, and also reports **unexpected additional fees** communicated later by email. ## Reviews **Google rating: 4.7 stars from 188 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Owners describe **detailed, unhurried appointments**, including thorough checks and practical advice (breed‑specific guidance at puppy vaccinations; time spent discussing concerns at a pill check). - Several reviews highlight help with **small mammals**, including **same‑day care for a pet rat** and **rabbit emergency surgery** described as done out of hours. - Post‑operative care details are mentioned, such as using a **recovery suit instead of a cone** after a spay and arranging follow‑up checks. - A minority report problems with **communication and costs**, including a vet’s assumption about whiskers and allegations of **“hidden fees”** around cat castration discussed after the visit via email.