Mercer & Hughes Ltd

Mercer & Hughes Ltd is a veterinary practice in Great Dunmow, Essex, with emergency veterinary provision and a veterinary nurse training facility. Recent feedback most often highlights calm, clear consultations and compassionate support around end-of-life decisions. Owners also mention routine care such as vaccinations, while views on value are mixed.

Services

•Emergency veterinary services
•Routine appointments and preventative care, with reviews mentioning consultations where vets listened carefully and vaccinations being updated
•End-of-life care, including euthanasia support, honest discussion around difficult decisions, and sympathetic handling during a pet’s final illness
•Veterinary nurse training facility

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Reviews are mixed on cost: some owners describe the practice as overpriced or too focused on money, while another says pricing feels fairly typical for vet care.

People

•Inge (vet): Praised for being honest and clear when helping an owner decide whether it was time to say goodbye to their dog.
•Reception team: Mentioned positively for arranging appointments with kindness and sensitivity during a very upsetting time.
•Veterinary assistant: Thanked in one review for showing kindness to a dog at the end of her life.

Reviews

Google rating: 4.5/5 from 91 reviews. Recent written feedback is largely positive, with the strongest themes around caring communication and support in difficult moments.

•Owners often describe the team as friendly, kind, and easy to talk to.
•Listening and communication stand out, with reviewers praising vets for being straightforward and reassuring.
•End-of-life care is a recurring strength, with several owners highlighting sympathy, honesty, and help through euthanasia decisions.
•Pricing is the main mixed point, with some reviewers saying the practice feels expensive or too money-focused.

Reviews for Mercer & Hughes Ltd

Note: Showing the 10 most recent Google reviews out of 91 we track in total. Recent reviews may not be representative of overall sentiment.

Tania Williams

3 weeks ago

Mercer & Hughes Veterinary Surgeons is a long-established, independent vet practice in Great Dunmow, known for providing care for a wide range of pets. What they offer General veterinary care (check-ups, vaccinations, microchipping) Surgical procedures Dental treatments Diagnostics and health checks Emergency care (often via partner/out-of-hours services) What people tend to like Friendly, caring staff who build relationships with pets and owners Personal, community-focused approach (not a big chain feel) Consistent vets, which is reassuring for ongoing treatment Things to be aware of Like many smaller practices, appointment availability can get tight at busy times Out-of-hours care may be handled by a different provider Pricing can vary depending on treatment complexity (fairly typical across vets)

joanne jones

4 months ago

Really lovely vet and listened to me. So much nicer than braintree

Vincent Moreta

9 months ago

anita pryke

1 year ago

Very disappointed. I have been with these vets for nearly 5 years, but have noticed it’s definitely all about money, and they are very unhelpful.It used to be a local friendly practice , but now I feel it’s more about the money than the care of my animals. I have luckily found a new practice with a lot more benefits on the monthly plan.

Wenceslao Medina Garcia

Good vets

Janis Allen

Vey nice but very over priced like everything these days! No concessions for pensioners either! It makes you think twice about having a pet these days. We love our pets and I am sure some people go without themselves to pay for care of their pets- which is very sad indeed. This is only my personal opinion of course!

Jacqueline Brown

2 years ago

Very kind and caring when our little Ollie boy 😽 was coming to the end of his life. He passed peacefully at home on our bed. Now we have another rescue boy 😽 Charlie. His vacs were updated at M&H . He certainly made his presence known 😹

Jan Kidman

We recently had to say goodbye to our dog Cuqui. She became very ill, very suddenly and at 12 years old, we decided she'd suffered enough. When I say we, I mean us and the lovely vet Inge, who was totally honest with us. I really appreciated this. ALL the staff are lovely at M & H. From the receptionists making me appointments while I was crying on the end of the phone, to the veterinary assistant who showed kindness to Cuqui. Poor Cuqui had had a hard life. Born in Spain, she was used for hunting for 8 years, and then after a bigger dog broke her leg, she was used for breeding for 2 more years. Luckily, a dog rescue then received her, but her leg had to be amputated. Once well enough to travel she became an Essex girl for 2 years. Thoroughly spoilt! I wish we'd had longer with her, but it wasn't meant to be. Thank you everyone at Gt Dunmow Mercer and Hughes. I would DEFINITELY recommend them.