Mercer & Hughes Ltd – Vets in Great Dunmow
Clinic Overview
Mercer & Hughes Ltd is a veterinary practice that (based on your clinic data) provides emergency veterinary services and is also a veterinary nurse training facility. In the latest reviews available to us, owners most often describe consultations where the vet listened carefully and communicated plainly—especially around end-of-life decisions. Several reviews also raise cost concerns, with one long-term client saying the practice has become “all about money” and “unhelpful,” while other reviewers describe supportive, flexible handling of difficult situations (including allowing delayed payment after a pet was put to sleep).
Concrete specifics mentioned by reviewers include support with euthanasia decisions, a pet passing peacefully at home, vaccinations being updated, and at least one case where the practice did not require payment on the day of a distressing appointment.
Services
From clinic data and reviews, the following are explicitly referenced
- •Emergency veterinary services (listed in clinic data)
- •Veterinary nurse training facility (listed in clinic data)
- •End-of-life care, including euthanasia support and decision-making (multiple reviews)
- •Vaccinations (“vacs were updated” for a rescue cat) (review)
- •Invoicing/payment flexibility in at least one case after euthanasia (review)
People
- •Inge (vet): Mentioned by name in a review about a very sudden illness and the decision to say goodbye to a dog; described as “totally honest,” which the owner specifically valued when making that decision.
- •Reception team: One owner describes receptionists making appointments while the caller was crying, which they found supportive in a difficult moment.
- •Veterinary assistant: One review highlights a veterinary assistant showing kindness to a dog at the end of her life.
Reviews
4.5 stars from 91 reviews. - Owners describe vets who listen and communicate clearly (including one review explicitly praising being listened to).
- •End-of-life care features repeatedly: support during euthanasia decisions, sympathy, and practical help during a difficult week of illness.
- •One reviewer appreciated being allowed to delay payment after their dog was put to sleep, describing it as giving “breathing space.”
- •Cost/value is a mixed point: one 5-star review calls the practice “very over priced,” and a 1-star review (posted twice by the same author) says the practice feels more focused on money than care and “very unhelpful.”
Special Services
Animals Treated at Mercer & Hughes Ltd
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Mercer & Hughes Ltd
Opening Hours
Hours
Reviews for Mercer & Hughes Ltd
Note: Showing the 5 most recent Google reviews out of 91 we track in total. Recent reviews may not be representative of overall sentiment.
joanne jones
a month ago
Really lovely vet and listened to me. So much nicer than braintree
Vincent Moreta
a month ago
Tania Williams
6 months ago
anita pryke
9 months ago
Very disappointed. I have been with these vets for nearly 5 years, but have noticed it’s definitely all about money, and they are very unhelpful.It used to be a local friendly practice , but now I feel it’s more about the money than the care of my animals. I have luckily found a new practice with a lot more benefits on the monthly plan.
anita pryke
6 months ago
Very disappointed. I have been with these vets for nearly 5 years, but have noticed it’s definitely all about money, and they are very unhelpful.It used to be a local friendly practice , but now I feel it’s more about the money than the care of my animals. I have luckily found a new practice with a lot more benefits on the monthly plan.
Wenceslao Medina Garcia
11 months ago
Good vets
Janis Allen
12 months ago
Vey nice but very over priced like everything these days! No concessions for pensioners either! It makes you think twice about having a pet these days. We love our pets and I am sure some people go without themselves to pay for care of their pets- which is very sad indeed. This is only my personal opinion of course!
Jacqueline Brown
a year ago
Very kind and caring when our little Ollie boy 😽 was coming to the end of his life. He passed peacefully at home on our bed. Now we have another rescue boy 😽 Charlie. His vacs were updated at M&H . He certainly made his presence known 😹
Jan Kidman
2 years ago
We recently had to say goodbye to our dog Cuqui. She became very ill, very suddenly and at 12 years old, we decided she'd suffered enough. When I say we, I mean us and the lovely vet Inge, who was totally honest with us. I really appreciated this. ALL the staff are lovely at M & H. From the receptionists making me appointments while I was crying on the end of the phone, to the veterinary assistant who showed kindness to Cuqui. Poor Cuqui had had a hard life. Born in Spain, she was used for hunting for 8 years, and then after a bigger dog broke her leg, she was used for breeding for 2 more years. Luckily, a dog rescue then received her, but her leg had to be amputated. Once well enough to travel she became an Essex girl for 2 years. Thoroughly spoilt! I wish we'd had longer with her, but it wasn't meant to be. Thank you everyone at Gt Dunmow Mercer and Hughes. I would DEFINITELY recommend them.
C Perrin
4 years ago
Mercer and Hughes vets in Great Dunmow have been superb. I have used them for several years and have always had a good experience regardless of who has seen me. We unfortunately had to put our 16 year old dog down last Friday after a week of her being unwell and they were so sympathetic, genuine, caring, friendly and helpful. They helped make an upsetting and difficult time much more manageable. My dog was PTS on a Friday and they had already said that I didn't need to pay on the same day (which made all the difference so that we could focus solely on our dog) and I expected them to email me an invoice on the following Monday but they didn't (again no rush) so I happily called up on the Monday to pay. I really appreciated the breathing space. Highly recommended and I cannot thank them enough for their service!
