Came here friday morning around 4am with my dog. When I walked in, the male vet was on his personal phone, clearly not doing anything vet related on his personal phone, already unprofessional, then the way he speaks to me, as if I inconvenienced him and his phone time.. Definitely never coming here again. The lady receptionist I dealt with was incredible, it just can't justify more than 1 star review, when my dog had a big scare and all he cared about was his phone... If there's anyway to give her a personal review, I'd do 5 stars. Many thanks to her.

Had travel issues, traffic was a nightmare, arrived late for vaccinatiom appointment but they let me sit and wait for a spot to open up. Not too long a wait as it was late in the day. The vet was very friendly and cheerful, treated dog with care and respect and helped me get him down from the table as I was sorting out paperwork and was worried he would fall.

April 20th my cat had what seemed to be a seizure, and we rushed him to the vets. We got him there and he was seen quickly, but sadly he couldn’t be saved. I asked on the day and two days later when I picked him up if I owed anything, I was told no. Four months later I’ve received an invoice that I owe £50 and I have 7 days to pay (keeping in mind they sent this letter 8 days before I received it). I understand you don’t get free services, which is why I asked multiple times. But to wait 4 months and not contact me once in that time seems a bit underhanded.

The staff was exceptional during one of the toughest moments I've had to go through. I can only thank them for being kind, caring and all around great. Edit: I just got home and found a card from them, giving their condolences and a bag of poppy seeds to spread in her memory. It's a small gesture, but it means the world. We will for sure register our newly adopted kittens with them. Thank you.

These five stars are for Tina on the front desk/reception staff. Tina is absolutely amazing. Kind, caring, friendly and professional. Nothing is too much for her! She has heart, compassion and empathy and when you experience loss, that is exactly what you need. Other staff in that vets are cold when it comes to your pets passing… I know, I’ve experienced it first hand. I’ve been passed my cats ashes by another member of staff before now who passed them over to me like I was there to pick up a weekly shop….Cheerily passed the ashes over with a smiley “there you go”. Not a bit of compassion or care shown. But not Tina. Tina cares about you and your pet. She cares in a way that no one else there does. I experienced an unexpected and unexplained loss recently and it was Tina that made my heartache a little easier to deal with. No one else, just her. She is everything that you want and need in a vets practice, and I am forever grateful for her..... She really is one of a kind! Tina is by far the best and the only good part of that vets. She is a credit to that vets practice. If you visit Vets for Pets, Romford for anything at all, see Tina. She is, and has always been absolutely amazing.