Specialist Vets in Manningtree

## Summary Vets Now Manningtree is part of the Vets Now network (a larger group) and is set up specifically for emergency and out-of-hours care for small animals when regular vet practices are closed. Recent reviews describe being seen quickly for urgent problems (including a cat that had eaten string and pets in severe pain), with staff giving clear explanations of diagnosis/treatment plans and, in some cases, discussing insurance/direct claims over the phone. Pricing is a recurring talking point: several owners describe bills of “over £300” for an emergency consultation/visit, while others say the care and communication justified the cost. ## Services - **Emergency veterinary care** (out-of-hours), as part of the Vets Now network. - **Small animal** emergency treatment. - Examples mentioned in reviews: - Assessment and treatment for **suspected foreign body ingestion** (string), including an **injection to induce vomiting** (reported not to work in one case). - **Medications** provided after examination for an urgent presentation. - **Hospitalisation on a drip for 24 hours** (case later continued with the pet’s regular vet). - **End-of-life care** for pets brought in during the night/early morning. - **Telephone triage/booking** is repeatedly referenced (prompt answering; discussing next steps and costs; help locating a clinic). ## Pricing - Multiple reviewers describe an emergency consultation/visit costing **over £300**. - One reviewer reports being charged **over £300 for one pet to be looked at**, with a **discounted rate** applied for a second pet attending the same visit. ## People - **Alex (vet)**: described by one owner as “honest and upfront,” taking time to explain what was happening during a very difficult visit that ended in the loss of their pet. - **Harriet (vet)**: described as reassuring and knowledgeable; one owner of a difficult-to-handle (“spicy”) cat said she handled the pet well and explained next steps. - **Phone/triage staff**: praised in several reviews for being knowledgeable, understanding, and for explaining costs and insurance/direct claim processes; one reviewer had the opposite experience and felt the phone interaction was scripted and lacked sympathy. ## Reviews **Google rating: 4.2 stars from 496 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Speed and triage:** people often mention being seen quickly in urgent situations and finding the process straightforward. - **Communication during emergencies:** several reviews highlight clear explanations of what was happening, what treatment would involve, and sometimes discussions about insurance/direct claims. - **Compassion in difficult outcomes:** multiple owners mention supportive care during end-of-life situations or when a pet later deteriorated despite treatment. - **Pricing is polarising:** some accept the high out-of-hours costs as expected; others describe the pricing as “predatory,” with specific complaints about being quoted/charged “over £300” and feeling pressured or lacking empathy on the phone.