Extremely disappointing experience at House & Jackson Blackmore. Following the shocking treatment, or rather, lack of treatment, at the clinic this morning, I will no longer be a client of this facility. We arrived promptly for our 11:15am appointment and were told at 11:25am that the vet was running about 10 minutes late. However, by 11:50am the vet finally appeared, walked straight past us to chat with someone outside and then brought in another dog. Despite the receptionist confirming that we were next, the vet completely disregarded us and went on to see the other patient. To make matters worse, the vet appeared visibly irritated and made it clear that we were an inconvenience, after the receptionist informed her that she “had one more.” Needless to say, at this point we walked out. This is wholly unprofessional conduct and not how a veterinary practice should operate. Dogs are often already anxious when visiting the vet; keeping one waiting for 35 minutes only to be pushed aside for how much longer is unacceptable. I would strongly caution others to think twice before trusting this clinic with their pets’ care.

Very disappointed. I have over 10 years being a client with House and Jackson . I was not at all happy with the old vet that had to put the needle into my little Pom to put him to sleep after 16 years of life . She came across an old vile tired bully with horse poo under her nails . Very uncomfortable as we knew our boy was going to be out asleep . We won’t be dealing with you lot again. Glad you’re not undertakers . Won’t be back .

Excellent vets would not go anywhere else staff attitude is friendly caring compassionate very good and understanding. Care and treatment was effective n only did what was necessary without enforcing unnecessary tests before, like some vets have put forward. highly recommend

I took my dog to see Thomas after hearing so many good recommendations, and I’m so glad I did. Sadly, my dog had to be put to sleep after a short illness, but I am incredibly grateful for the care and compassion we received here. Thomas and the team gave us extra precious months together through the right medications, and their kindness and support throughout meant so much. The reception staff were always friendly and understanding, making difficult visits a little easier. I couldn’t have asked for better care for my beloved dog. Thank you all for everything.

Just want to say a massive thank you to Charlotte and the team for looking after our Romeo! They done an amazing job while he was in the Horse-pital from Monday night and came home yesterday evening 😀 can't fault them at all. They managed to get hes teeth done and hes feet which our farrier couldn't do! Honestly we can't thank you all enough 🙏 ❤️