Must be the worst experience ever at a vets. The receptionist was extremely rude. Kept me waiting 30 mins without a word. I got up and left. Never again Don't wast your money there.

Alex was brilliant, that is what I called customer service. Followed by an incredible human Vet. Nichola sympathised and explained in detail the choices for my dog’s treatment. Honest approach. Highly recommended. Thank you.

Service has definitely got worse since I was first registered here 8 years ago. No responsibility taken for any admin errors (not informed of medication being delivered as they didn’t have in stock at time of appointment, not sending annual vaccination reminders for all registered pets). Will definitely be looking to register elsewhere.

Unfortunately I had to give a star to write review!!! I took my poorly cat to the Harlow branch and was refused medication on arrival as urgent tests were needed to confirm what was already expected as an infection. I have always been given medication and advised that if my animal does not improve bring her back for further treatment and tests. After being charged £400 for unnecessary treatment I emailed to voice my concerns but was met with a very rude and condescending response from Ruth the practice manager who accused me of regretting spending money and in not so many words neglecting my animal for refusing costly treatment. I have never been treated this way before with either of my cats in the past and find it an insult to myself to be accused of this. I will be looking for another practice which is a shame as up until this visit I have always been happy with the service and care of my animals, but unfortunately they are clearly only interested in money making and hitting targets and taking advantage of people in a vulnerable situation.

Sadly after many pets and many years of great service at this practice, my recent experiences with my now 19 month old dogs has been very poor. Different advice from different vets on several occasions and more interested in making more money than helping my poor dog. Have now moved practice and so far they have helped more in the last few days then vets for pets have in the last year. After many years of loyalty to you I unfortunately can not recommend and would not bring my dogs back!