Called in to get my second ID scan done for my dog who is migrating to Australia, I spoke to a very uninterested lady who told me is not something they want to do as they only have 1 vet who is able to complete this and they are very busy. She told me that I need to get in touch with the shipping company to discuss the steps, I advised I have already done this but if they are not interested in helping then I will go elsewhere, she said it was for the best. I would avoid using this vets at any costs as they really do not seem bothered to help with even the simplest requests.

My cat had been unwell for a couple of days, but deteriorated very rapidly overnight. I tried to call first thing but lines were busy so I decided to take him in without any appointment. A brief explanation to the receptionists and Big Bob was immediately seen by vet Beate. Bob needed in patient treatment and I collected him later that day. The support Bob received was superb. Straight to consultation; no question about not having an appointment. Wonderful help from all the staff. I have absolutely no qualms about taking any pet to this wonderful practice. My thanks to all. Paul Smith.

Brilliant vets! Always been very helpful and reliable. Incredibly grateful to them for booking Mr Morph Mole in for teeth burring so quickly. Amy a brilliant vet!

EDIT: One of our cats, Buster somehow broke three toe bones in one paw. He has been well looked after having had several trips to the vet recently. Unfortunately due to Covid we are unable to attend his appointments with him and reassure him. He has made a good impression on the vets who now know him well. He has had X-rays and several pressure bandage changes over the last four weeks. We always want him back as soon as possible as we love and miss him and he is very clingy probably even more so with the injury. We are kept well informed and told as soon as we can collect him. One of the vets even travelled in on his day off to examine Buster's X-ray to see how his paw was healing and to decide whether an operation to pin the bones was necessary, he said that he was healing well and an operation was unnecessary at that time. Excellent care and attention to our four cats, they don't like travelling to our previous vets. The Forge is local and we have every confidence that our cats' wellbeing is their first priority

My son did work experience at this practice, working with Emily. He was totally blown away by the experience and the staff he worked along side. It gave him a slightly different insight into the practice, and it was certainly positive. In particular the passion the staff had towards caring for each and every animal, the professionalism in their work and interestingly, the consideration given towards the pet owners feelings. He came away with nothing but positives. As a parent I was also impressed with how they treated and looked after my son. Great experience all round and judging from my sons experience and observations I wouldn't hesitate to recommend the practice. A definite 5 star!