Specialist Vets in Grays

## Summary Riverside Veterinary Group offers routine and some urgent care with practical conveniences such as online booking, medication requests, home visits, and an online store/click-and-collect service. The website states that out-of-hours emergencies are handled via an “On Call Emergency Service” accessed by phoning the practice number for transfer. Recent reviews repeatedly mention staff being responsive to questions during booking and providing personalised discharge notes, with one owner describing an emergency operation arranged within 24 hours. There is also a conflicting account in which a dental consultation appointment was cancelled at short notice without an explanation. ## Services - **Online booking** (website notes online vaccination appointment booking). - **Medication requests** (via the website). - **Home visits** (listed on the website). - **Pet Health Plan** (listed on the website; inclusions not specified). - **Online store / click-and-collect** (website). - **Cats: microchipping and neutering** (website lists both; a review also describes a stray cat being neutered). - **Dental consultation/treatments** (mentioned in a review as the reason for an appointment that was later cancelled). - **Urgent surgery**: one review reports a dog receiving an “emergency op within 24 hours.” - **Out-of-hours emergencies**: the website says clients should ring the practice number to be transferred to the **On Call Emergency Service**. ## People - **Marta (vet)**: named in one recent review; the owner says they “felt so looked after” and specifically thanks Marta. - **Reception team**: described as kind and helpful, with one reviewer noting phones were answered quickly. - **Vet nurses**: mentioned positively in a recent review, alongside attention to small details (e.g., personalised discharge notes). ## Reviews **Google rating: 4.7 stars from 353 reviews.** Themes below are drawn from the latest written reviews available to us. - **Communication and support during booking**: reviewers mention staff answering questions from the start of booking and being helpful and informative. - **Personalised aftercare**: one owner highlights discharge notes that were personalised rather than a generic aftercare handout. - **Cats and rescue work**: reviewers describe cat neutering (including a stray cat) and one older review says the practice helps rescues and handles difficult/nervous animals. - **Urgent treatment capability (as experienced by some owners)**: one review reports an emergency operation organised within 24 hours. - **Mixed experience with scheduling**: one reviewer reports a dental consultation appointment being cancelled the day before, after prior email exchanges, without an explanation.

## Summary Medivet Chafford Hundred is part of the Medivet group and is set up for routine care plus in-practice diagnostics, with an in-house laboratory and equipment/services such as X‑rays, ultrasound and ECG. The clinic also lists 15‑minute consultations, nurse clinics, home visits, and support for cats, dogs and rabbits, and it’s marked as a veterinary nurse training facility. From the latest reviews available, owners most often describe being able to get appointments quickly (including same-day), staff helping with handling nervous pets, and vets taking time to explain options. One reviewer reports a clear trust issue around being told a third puppy vaccination was “mandatory,” then cancelling a monthly membership after checking with other practices. ## Services Services mentioned on the clinic website include: - Vaccinations and parasite care - Neutering - Microchipping - Dentistry - ECG - Ultrasound and X‑rays - In-house laboratory testing - Nurse clinics and 15‑minute consultations - Home visits - Animal Health Certificate Care examples mentioned in reviews include: - Stitches removal after surgery - A “thorough check over” after a previous difficult experience elsewhere - A cat pain case described as involving a “full screen” and treatment changes Out-of-hours: the website states out-of-hours care is available via Medivet 24 Hour Dartford, with no charge for assessment by phone. ## Pricing - Out-of-hours consult fee (via Medivet 24 Hour Dartford): **£130** (phone assessment: **no charge**, per the website). ## People - Reception team: mentioned in a review as approachable, answering questions, and helping physically hold a dog during an appointment when needed. - Vets: described in reviews as taking time to make sure owners understood what was happening, and being good with a nervous dog during a stitches-removal visit. ## Reviews **Google rating: 4.6 stars from 107 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Quick access and scheduling: one owner reports booking an appointment the same day. - Communication during consults: multiple reviews describe staff/vets taking time to explain and answer questions. - Handling anxious pets and post-procedure needs: examples include support with a nervous dog and removing stitches after surgery. - Clinic experience: one review mentions a clean environment and being seen on time or close to the booked slot. - Conflicting experiences on vaccination advice: one reviewer says they were told a third puppy vaccination was “absolutely mandatory,” lost trust after checking with other practices, and cancelled a monthly membership.