Excellent service. Caring staff especially Dr Phoebe who has recently overseen the care of my boy Baloo who has come back from the brink twice in the past 6 months.

I took my cat, Storm, to Forest Veterinary Epping after she fractured her front leg. The vets decided that putting a splint on was the best course of action, but the entire experience has been nothing short of appalling. From the very beginning, things were handled poorly. I was told I would receive a call in 1–2 hours to collect Storm after her splint was put on. Not only did I not receive a call, but I ended up waiting over 4 hours in total — including sitting in the waiting room for another hour and 15 minutes after being told she would be brought out shortly. At her first check-up a week later, I was informed the splint had slipped down her leg and was essentially doing nothing. I was charged £55 for them to replace it. The very next morning, I discovered the splint had completely fallen off. I called the vets and was told to bring her back in again — meaning I had to take yet another day off work. When I brought her in, the splint was replaced after another long wait, but this time I was charged £120, with the explanation that the splint was “bigger.” Yet again, as soon as I brought Storm home, the splint came off almost immediately. When I called to complain, they offered to reapply it “free of charge” — as if that were a favour rather than simply correcting their repeated incompetence. To make matters worse, I was told the person who had applied the previous splints was a specialist in this field. Based on the results, that is extremely hard to believe. Not only did they fail to provide the most basic standard of care, but the repeated mistakes caused unnecessary stress for my cat and forced me to take multiple days off work. And if that wasn’t bad enough, it took them 12 days (6 working days) just to fill in and submit an insurance form for my claim. Twelve days for something that should have been handled promptly and professionally — yet another example of their incompetence and disregard for their clients. This practice is a huge step down compared to the Woodford branch of the same company, which has always been professional and competent. My experience at the Epping branch has been deeply disappointing, stressful, and costly, with little regard shown for either the welfare of my pet or the impact on me as her owner. I strongly advise staying far away from Forest Veterinary Epping.

Forest Vets showed nothing but compassion at a time of pure sadness and loss and they really are doing angels work. My fur baby had to be put to sleep after a very short illness and not only did they act quickly to ensure he was not in distress, they worked quickly to ensure we were not left waiting for answers. I had to be redirected here as out of hours and exceeded beyond my expectations. They gave us time and gave us so much reassurance. From the euthanasia process, decisions about cremations, to the collection of everything thereafter, I can’t give enough thanks. I have to give special thanks to Alessandro for the special and incredible care he provided, and the rest of the team for how delicately they treated the situation. I never imagined I would have to say goodbye to my best friend so soon, but Forest Vets have gone above and beyond and I can never thank you all enough. Attaching photos of said fur baby in memory.

my sister recommended me here when our family dog fell ill. The level of care we received for our dog was second to none, brilliant and understanding staff - very rare to find places where staff are as great as they are here, the absolute cornerstone and unsung heroes, so here i am giving them their flowers - thank you! Keep up the amazing work

I recently had an emergency with my frenchie and they were amazing throughout the whole process. I had to leave him there for 2 over night stays, I was beside myself with worry, especially the 1st night, they kept me updated via WhatsApp video and messages to reasure me that he was comfortable and in the right hands, woke up this morning with another update on his progress. They called when they said they would with updates, never needed to chase, how they explained his after care, medication requirements were faultless. I could have wished for more from them.